ZipRecruiter

Log In

2

Remote Tier 2 Support Jobs in Seattle, WA (NOW HIRING)

CharacterStrong

Content Support Intern

Puyallup, WA · Remote

$18/hr

The Intern will embark on a project-based journey, whether it's Elementary, Secondary, or Tier 2/3. ... Ability to self-manage in a remote, fast-paced environment * Proficiency in Google Suite, OneDrive ...

PactFi

Client Support Engineer

Seattle, WA · Remote

$130K - $150K/yr

PactFi was developed in close partnership with two of the industry's largest players, both of whom ... This role is a remote position, and you will be working in the West Coast time zone. Travel is not ...

YO AI Labs

Lawyer - Remote

Seattle, WA · Remote

$140 - $350/hr

Perform in-depth legal research to support project requirements and ensure accurate information ... Experience at a top-tier US law firm is preferred. * Proven expertise in legal research, analysis ...

New

PactFi

Client Support Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

PactFi was developed in close partnership with two of the industry's largest players, both of whom ... Directly manage Tier 1 client accounts across implementations, data migrations, API enablement, and ...

Revel Staffing

IT Support Supervisor

Tacoma, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

Revel Staffing

IT Support Supervisor

Bellevue, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...

next page

Showing results 1-20

All JobsTier 2 Support JobsRemote Tier 2 Support JobsRemote Tier 2 Support Jobs in Seattle, WA

Remote Tier 2 Support information

See Seattle, WA salary details

$16

$29

$50

How much do remote tier 2 support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote tier 2 support in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Seattle, WA?

The most popular types of Tier 2 Support jobs in Seattle, WA are:

What are popular job titles related to Remote Tier 2 Support jobs in Seattle, WA?

For Remote Tier 2 Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Seattle, WA look for?

The top searched job categories for Remote Tier 2 Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote Tier 2 Support jobs?

Cities near Seattle, WA with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Seattle, WA as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.

Content Support Intern

CharacterStrong

Puyallup, WA • Remote

$18/hr

Part-time

Re-posted 12 days ago

Job description

Position Overview:

The Content Support Intern is at the forefront of shaping outstanding curriculum products for our valued customers. The Intern will embark on a project-based journey, whether it's Elementary, Secondary, or Tier 2/3. The Intern will support diverse projects that will allow for making a meaningful impact while gaining invaluable experience.

CharacterStrong's Background and Mission

CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional learning opportunities to support schools with implementation. There's currently a team of more than 90 full-time employees and over 30 contractors and interns collaborating to bring this work to life. Our mission is to create a more loving world by equipping educators with tools to teach the critical social, emotional, and character skills necessary to foster a more empathetic, connected, and generous world. In less than 10 years, our aim is to have reached 50 million students and over 2 million educators. We were ranked by INC. as the 449th fastest-growing private company in the country.

At CharacterStrong, you will have the opportunity to positively impact education, both in the United States and internationally. CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help produce transformational curricula and professional learning for educators


CharacterStrong's Company Values & Norms

  • We Produce Excellence - Producing timely, quality results and consistently asking the question, "How can we make this 1% better?"
  • We Take Full Ownership - Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and proactively closing identified gaps.
  • We Practice Kindness - Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others.
  • We Problem-Solve - Identifying issues, analyzing for understanding, and taking action to implement the best possible solution.


Job Duties and Responsibilities:

  • Manage Content Uploads: Upload content to our curriculum platform with meticulous attention to detail
  • Verify and Rectify Links: Conduct thorough link checks and promptly rectify any inaccuracies or errors
  • Retrieve Data: Gather and consolidate data and information from diverse sources efficiently.
  • Conduct Content Audits: Perform comprehensive content audits to identify errors, inconsistencies, and discrepancies where appropriate.
  • Develop Presentation Materials: Create visually appealing and informative content presentations utilizing platforms such as Google Slides, Canva, or other relevant tools, tailored to specific requirements.
  • Participate in Team Meetings: Attend weekly team meetings as necessary to provide updates, collaborate with colleagues, and contribute to discussions.


Qualifications:

  • Minimum educational requirement of one year of college or equivalent required
  • Strong verbal and written communication skills
  • Ability to self-manage in a remote, fast-paced environment
  • Proficiency in Google Suite, OneDrive, and Notion, with an aptitude to learn new software and systems
  • Reliable internet and ability to consistently work 20-25 hours/week
  • Adaptability and eagerness to learn
  • Classroom experience/ working with students preferred


Hours and Compensation:

  • $18.00 per hour, increasing to $20.00 per hour after a successful first 6 months
  • 20-25 hours per week - through August 27, 2027

Learn more about how we are creating a more loving world through education atCharacterstrong.com


Apply