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Remote Tier 2 Support Jobs in Silver Spring, MD (NOW HIRING)

Hirekeyz Inc

DevSecOps Engineer

Washington, DC · Remote

Remote / Washington, DC (Remote Flexibility Available) Clearance: Ability to obtain MBI (Tier 2) clearance required We are seeking a highly skilled DevSecOps Engineer - Pipeline to support the ...

System One

ISE Engineer

Merrifield, VA · Remote

$107K - $146K/yr

Cisco ISE NAC Engineer Location: remote Pay rate: open to both W2 and established 1099's Position ... Solid troubleshooting skills with Tier 2/3 support, change management, and documentation.

System One

ISE Engineer

Merrifield, VA · Remote

$107K - $146K/yr

Cisco ISE NAC Engineer Location: remote Pay rate: open to both W2 and established 1099's Position ... Solid troubleshooting skills with Tier 2/3 support, change management, and documentation.

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

This role directs Tier 1, Tier 2, and Tier 3 analysts across a 24x7x365 coverage model, sets the ... Remote work requires a high level of trust in our employees, and we strictly adhere to the details ...

System One

ISE Engineer

Merrifield, VA · Remote

$107K - $146K/yr

Cisco ISE NAC Engineer Location: remote Pay rate: open to both W2 and established 1099's Position ... Solid troubleshooting skills with Tier 2/3 support, change management, and documentation.

System One

ISE Engineer

Merrifield, VA · Remote

$107K - $146K/yr

Cisco ISE NAC Engineer Location: remote Pay rate: open to both W2 and established 1099's Position ... Solid troubleshooting skills with Tier 2/3 support, change management, and documentation.

Aretum

Tier III Support Technician

Arlington, VA · Remote

Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel. Travel Requirements This is a remote position; however, occasional travel may be required based ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel. Travel Requirements This is a remote position; however, occasional travel may be required based ...

Aretum

Tier I Support Technician - Senior

Arlington, VA · On-site +1

Job Summary Aretum is seeking a Tier I Support Technician - Senior to provide advanced, customer ... At least one year of experience supporting remote access tools such as Cisco AnyConnect. * At least ...

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Remote Tier 2 Support information

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How much do remote tier 2 support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote tier 2 support in Silver Spring, MD is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
What are the most commonly searched types of Tier 2 Support jobs in Silver Spring, MD? The most popular types of Tier 2 Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Tier 2 Support jobs? Cities near Silver Spring, MD with the most Remote Tier 2 Support job openings:
Remote Tier 2 Support jobs near you

Service Desk Technician: Tier 2

QBE LLC

Fort Belvoir, VA • Remote

Contractor

Re-posted 2 hours ago

Job description

Company Description

QBE LLC is a leading management and technology consulting organization for the federal government and defense and intelligence communities. Our unparalleled experience, in-depth insights and sought-after technical expertise allow us to transform mission-critical challenges into business-changing opportunities. With a proven record of accomplishment delivering full life cycle solutions, QBE LLC consistently exceeds customer expectations. Our experienced team delivers measurable and sustainable results that improve efficiencies, save money and ensure mission success.

Job Description

Position Purpose: Provide day to day user support - resolve an average of 7 tickets plus per day  - 65,000 plus users and Computers - - 10,000 plus printer/multi-function device objects
Position Description:  Provide direct support for the customer.  Provide maintenance and support of user accounts, computers and laptops across continental United States.  Configure laptops for secured wireless access on government networks. Coordinate repairs and perform repairs of desktops, laptops, servers and print objects.  Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot network, hardware and/or software issues.  Assist in file/print server management as well as Enterprise level servers in field.   Provide touch labor to all centers within 150-mile radius as required. Assist local Command with SIPR support as necessary.  User base of more than 100K staff consisting of Fulltime Active Reservist, Weekend Duty Reservist, Civilian and Contractor staff with more than 50K device objects within the Enterprise consisting of laptops, workstations, servers, printers, multi-function devices, routers and switches.  *learn to troubleshoot and support new programs a and applications as they are fielded

Qualifications

Trouble shooting Skills for: 

        Email - DISA Enterprise email with OWA access or Outlook client. 

        Microsoft Office Suits/Microsoft Live Communications (LCS) 

        Internet Explorer / Firefox. 

        CA - Service Desk ticketing System. 

        CA Remote tools. 

        RDP remote tools. 

        NAC Tools. 

        Establish and/or troubleshoot network printers on cluster environment via console. 

        Active Directory Users and Computers create and manage computer accounts, manage user accounts. 

        Troubleshooting DHCP, Internet and Network connectivity issues.

        Install and or troubleshoot and any other software authorized and approved for use on Network. 

        Maintain CE membership and credentials accordingly - *may change depending on contractual obligation or government requirement

Requirements:

5 years of relevant experience
IAT Level II Security+ CE certification
Active DoD Secret Security Clearance

Additional Information

The Facts: Why Choose QBE LLC!

  • A leading management and technology consulting organization
  • Founded in 2008 by senior architects and engineers
  • 100+ employees
  • Possess a strong foundation of solid engineering principles and business knowledge
  • Focused on the federal government and defense and intelligence communities
  • Services ranging from executive level consulting to staff augmentation and management
  • Provides support in 7 states as well as full-time resources in Kuwait and Afghanistan

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