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Remote Tier 2 Support Jobs in Frederick, MD (NOW HIRING)

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on-premises voice services. * Provide Tier 2 support for voice systems and related integrations. * Act as ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on-premises voice services. * Provide Tier 2 support for voice systems and related integrations. * Act as ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on-premises voice services. * Provide Tier 2 support for voice systems and related integrations. * Act as ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on-premises voice services. * Provide Tier 2 support for voice systems and related integrations. * Act as ...

VIS IT Solutions Inc

Netcracker Architect

Dulles, VA · Remote

Remote We are seeking a Netcracker Architect to lead the architecture, design, and technical ... or Tier 2 telecom providers - Ability to translate business strategy into scalable technical ...

Headway

Licensed Clinical Social Worker

Germantown, MD · On-site +1

$121.74/hr

Access top-tier rates through our nationwide insurance network. * All-in-One EHR (Free): Includes ... Full Compliance: Stay protected with built-in audit support and ongoing compliance resources.

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Remote Tier 2 Support information

See Frederick, MD salary details

$14

$25

$44

How much do remote tier 2 support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote tier 2 support in Frederick, MD is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.22 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Frederick, MD?

For Remote Tier 2 Support jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Frederick, MD look for?

The top searched job categories for Remote Tier 2 Support jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Remote Tier 2 Support jobs?

Cities near Frederick, MD with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Frederick, MD as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,869 per year, or $25.9 per hour.

Voice Analyst

Leesburg, VA • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

Contractor

Re-posted 15 days ago

Job description

Job Title: Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid – onsite and remote

Responsibilities

  • Support day-to-day operations for cloud and on-premises voice services.
  • Provide Tier 2 support for voice systems and related integrations.
  • Act as facilitation point for the managed services provider for triage and escalations.
  • Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.
  • Generate operational and analytics reports.
  • Work closely with the help desk, end users, and managed services provider.
  • Evaluate new products and services.
  • Lead small projects and system upgrades.
  • Provide technical support for larger operational efforts and project implementations.
  • Develop operational and support documentation.
  • Conduct end-user training.
Requirements
  • 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS, SIP, SBCs, QoS, cloud).
  • Hands-on experience with Cisco Call Manager and Microsoft Teams Phone.
  • Experience with Five9 or similar CCaaS platforms (preferred).
  • Experience supporting federal, state, or local government environments (preferred).

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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