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Entry Level It Support Jobs in Frederick, MD (NOW HIRING)

SLK America Inc.

it support

Charles Town, WV · On-site

The IT Support Specialist position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partner. The Support Specialist ...

KINTEK GROUP LLC

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Remote IT Support Contractor

Rockville, MD · On-site

$28 - $30/hr

Office IT Operations: Provide virtual administration and support for core office software, cloud systems, and shared corporate infrastructure. * Client-Facing Support : Act as a technical point of ...

U.S. Navy

IT Support Specialist

Frederick, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bolivar, WV

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Hagerstown, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Hamilton, VA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Maugansville, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Poolesville, MD · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Darnestown, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Derwood, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

New Market, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Leesburg, VA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Charles Town, WV

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Funkstown, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Monrovia, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Jefferson, MD · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Sykesville, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Cavetown, MD

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Frederick, MD

Entry Level It Support information

See Frederick, MD salary details

$11

$18

$26

How much do entry level it support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for entry level it support in Frederick, MD is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.34 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Frederick, MD?

The most popular types of It Support jobs in Frederick, MD are:

What are popular job titles related to Entry Level It Support jobs in Frederick, MD?

For Entry Level It Support jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Frederick, MD look for?

The top searched job categories for Entry Level It Support jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Entry Level It Support jobs?

Cities near Frederick, MD with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Frederick, MD as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $38,449 per year, or $18.5 per hour.

it support

SLK America Inc.

Charles Town, WV • On-site

Other

Posted 9 days ago

Job description

IT Field Engineer

Position Summary:

The IT Support Specialist position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partner. The Support Specialist’s primary responsibilities include supporting Windows desktop, MAC OSX and Application Troubleshooting through performance management metrics. The position will ensure that the corporation’s Windows/MAC environments are maintained according to industry best practices. Daily Tasks include monitoring daily work activities, related to Ticket Assignment Queues, Application Support, End User OS vulnerability remediations on systems, managing remote ticket from Students and Staff for IT Related concerns.

Primary Responsibilities, Essential Functions and Requirements:

·       Manage and Support the IT Field Support team by handling daily ticket assignments related to remote support needs.

  • Monitor Ticket queues, respond and close tickets in relation to SLA requirements.
  • Assist with Maintaining Knowledge base article to verify content is up to date and new troubleshooting tips are added as needed.
  • Provide Quality Customer Service and Knowledge Support to Partner Faculty/Students and Staff.
  • Responsible for making sure all tickets assigned are followed up on every 24 hours using medium such as chat, phone and Email.
  • Work closely with other colleagues to find a solution to new issues or a work-around to make sure that every contact is provided with an appropriate response to assist with their issue or request.
  • Maintains a strong understanding of partner’s environments, including but not limited to software applications, learning   management systems, and account creation procedures. 
  • Drive best practices for remote desktop management, automation of imaging\updating, and proactive maintenance of supported systems. 
  • Define and maintain security procedures and policies; enforce these policies with ITSS team members
  • Monitoring, supporting, and troubleshooting systems issues 
  • Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues
  • Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
  • Continue training for ITSS team members on processes and procedures.

Requirements

 Experience and Qualifications: 

  • Possession of relevant industry certifications is highly advantageous 
  • Extensive operations experience in IT support roles.
  • Exceptional communication skills and a proven track record of delivering excellent customer service 
  • In-depth knowledge of technology platforms within the higher education sector 
  • Strong analytical and problem-solving capabilities 
  • Expertise in supporting various operating system platforms, including Microsoft 365 and Active Directory.
  • Advanced troubleshooting skills for Windows and MAC OS Environments.
  • Advanced troubleshooting skills with Network devices 
  • Proficiency in supporting AV technologies for classrooms, lectures, and performance halls 
  • Ability to effectively communicate technical topics to individuals with varying levels of        technical expertise 
  • Excellent written and verbal communication skills, with the ability to thoroughly document        implementations, modifications, and removals

Education, Certifications and Licensures: 

  • Bachelor of Science, Computer Science, MIS degree or equivalent experience (recommended)

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