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Remote Tier 2 Support Jobs in Georgia (NOW HIRING)

Harris

$10/hr

Remote Care Manager Location: Remote The Care Manager will be assigned a patient panel based on ... Payment tier increases require 2 months consistency to achieve and are awarded in third month.

i3 Verticals

Software Support Analyst I

Temple, GA · Remote

... and remote access in a timely manner to external clients. * Build and maintain effective ... Two (2) years related experience * Must have a proficient understanding of computer and technical ...

Center for New Beginnings, Inc.

BCBA

Evans, GA · On-site +1

$75K - $83K/yr

Remote work options when necessary * Tiered system of support from the Clinical Director based on ... In person BCBAs may be required to travel between up to 2 different locations. Caseloads are ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ... Must be located in the Metro Atlanta, Georgia area * 2-4 years of experience in technical support ...

Black Fox

Junior Contract Specialist

Atlanta, GA · On-site +1

$70K - $75K/yr

Experience: * Minimum 2 years of federal contract support or administrative experience ... Must be able to obtain and maintain an HHS Tier 2 Public Trust. Salary: * $70,000.00 with benefits

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Remote Tier 2 Support information

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are popular job titles related to Remote Tier 2 Support jobs in Georgia?

For Remote Tier 2 Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Georgia look for?

The top searched job categories for Remote Tier 2 Support jobs in Georgia are:

What cities in Georgia are hiring for Remote Tier 2 Support jobs?

Cities in Georgia with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Vice President, Executive Business Development & Sales (remote)

Manhattan Associates

Atlanta, GA • Remote

Full-time

Re-posted yesterday

Job description

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you've come to the right place.

About the role

Reporting to the Global Head of Sales, the Vice President, Executive Business Development & Sales plays a critical role in Manhattan's growth strategy. This role focuses on identifying and generating new business opportunities, building relationships with potential Tier-1 customers, and driving revenue growth. The VP leads customer acquisition, lead generation, and prospect management efforts while providing strategic and operational direction for the sales function.

This leadership role will focus on customer acquisition, lead generation, and prospect management to garner relationships with potential Tier 1 customers. The Executive Business Development & Sales role will be responsible for hunting new growth opportunities and forming strategic partnerships, address customer needs and consult throughout the sales process. Must be energetic, highly driven, dynamic, and have a passion to close large sales.

This sales leadership role analyzes market data to identify trends / opportunities, develops strategic direction from market information, and creates compelling market analysis and sales messaging. They will provide strategic and operational direction for the sales function to maximize sales revenue and meet organizational objectives.

Responsibilities

  • Identify, qualify, and secure Tier-1 business opportunities, developing customized, targeted sales strategies in collaboration with executives, Sales, and Marketing.
  • Build C-level relationships with current and potential clients, understanding their needs, offering solutions, and developing long-term relationships.
  • Focus on target accounts with major strategic impact on long-term organizational success.
  • Maintain high-level executive contact within accounts, focusing on the strategic nature of relationships.
  • Represent Manhattan as sales leader on specific pursuits, partnering with Account Executives.
  • Provide leadership to sales teams focused on long-cycle accounts.
  • Lead on-site and remote customer meetings, delivering compelling presentations that communicate Manhattan's value proposition.
  • Secure sales and collaborate with clients throughout the sales and closing process.
  • Collaborate with leadership on sales goals, planning, and forecasting, maintaining short- and long-term business development plans.

Job requirements

  • 15+ years of experience in a fast-paced, competitive market with a focus on closing net new logos in enterprise and upper-mid-market segments.
  • Bachelor's degree in business, Marketing, Supply Chain/Logistics, Engineering, or related field.
  • Demonstrated success building go-to-market strategies and sales plans for enterprise applications/technology.
  • Proven track record hunting new business with enterprise-level organizations, ideally in the supply chain technology space.
  • Demonstrated ability to build long-term relationships and influence decisions at all levels; excellent negotiation skills.
  • Experience with lead generation and prospect management.
  • Excellent verbal and written communication skills and ability to connect with potential customers.
  • Energetic, outgoing, and competitive demeanor; persuasive and goal-oriented.
  • Ability to communicate professionally and confidently with C-level executives.
  • Strong knowledge of business models, objectives, and financial metrics with ability to build sound business cases.
  • Entrepreneurial mindset with internal drive to continuously meet and exceed goals.
  • Ability and willingness to travel 50-70% for client engagement and industry events.

Preferred skills and experience

  • Strong prior experience with supply chain software technology sales at the enterprise level.

#LI-KC1

#LI-Remote

Committed to diversity and inclusion

At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

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