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What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What are the most commonly searched types of Ticketing jobs in Michigan? The most popular types of Ticketing jobs in Michigan are:
What are popular job titles related to Remote Ticketing jobs in Michigan? For Remote Ticketing jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing jobs in Michigan look for? The top searched job categories for Remote Ticketing jobs in Michigan are:
What cities in Michigan are hiring for Remote Ticketing jobs? Cities in Michigan with the most Remote Ticketing job openings:
Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Michigan as of May 2026, with employment types broken down into 85% Full Time, 8% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.
Business Intelligence UWEP Internship - Fall 2025

Business Intelligence UWEP Internship - Fall 2025

United Soccer League (USL)

Rochester Hills, MI • Remote

$14.50 - $18.25/hr

Other

Posted 16 days ago

Job description

Job Title: Business Intelligence UWEP Position Type: Internship - For College Credit Hours Only  Semester: Fall 2025 Location: Remote 

Overview of the United Soccer League (USL)The United Soccer League (USL) is the heartbeat of American soccer. Impacting more than 200 communities across the United States, the USL is the first and only soccer organization in the United States to build a youth-to-professional pathway for both men and women within one ecosystem. That structure includes three professional leagues: Gainbridge Super League (women), USL Championship (men), and USL League One (men); two pre-professional leagues: USL League Two (men) and the USL W League (women); and two youth platforms: USL Academy and USL Youth. Authentic, vital, and exciting, the USL is dedicated to providing an inclusive and memorable soccer experience for players, fans, and communities across our growing "soccer nation."

Program Purpose

Under the direction and guidance of USL Executives and Leaders (mentors), the USL Work Experience Program (UWEP) provides students with the unique opportunity to gain practical sport management experience in a professional sports league setting. By working on various strategic projects and initiatives, UWEP participants will gain hands on experience with league staff as well as member teams.

Participants are tasked with and responsible for partnering within a specialized department but will interact with all league departments across the organization including business development, digital, club services, analytics, and more; with the ultimate goal of providing students with well-rounded practical work experience in sports. 

Position Purpose

Under the direction of the USL Technology & Data Strategy team, the Business Intelligence UWEP supports the department by assisting with maintaining and developing league-wide dashboards. The Participant will assume an integral role in the production of data analytics and distribution of the results.

Duties and Responsibilities

Specific duties include, but are not limited to:

  • Assist with the routine collection of data and updating of established Tableau dashboards.
  • Build Tableau dashboards to track performance in key metrics towards league goals and initiatives.
  • Identify opportunities to implement procedures for new data collection processes and/or data reporting.
  • Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and consumer products) into targeted analyses, providing insights and recommendations to critical organizational stakeholders that lead to actionable business decisions. 
  • Generate new analysis of match performance data to unlock potential commercial value driven from our partnerships with Stats Perform and Spiideo.
  • Support ad-hoc requests for data; build reports, visualizations, executive dashboards, and presentations.
  • Act in a quality assurance role to ensure dashboards/reports are functioning correctly and to provide any recommendations for improvements.
  • Assist other departments and operational areas as requested to provide a well-rounded overview of working in sports.

Qualifications

  • Participants must be working towards a bachelor’s or master’s degree in a related field and/or training and must certify that they are able to receive college course credit from an accredited college or university for their participation.
  • Solid computer skills and proficiency with MS Word, Excel, PowerPoint, Outlook are a must.
  • Excellent verbal and written communication skills are required. 
  • Positive attitude and strong work ethic are a must. Must have a “team-first” mentality with an eagerness to learn. 
  • Should be extremely organized and detail oriented, with a focus on quality and consistency. 
  • While completing the USL Work Experience Program remotely, participants must have access to a computer or laptop with reliable internet connection. 
  • Familiarity of Tableau, or another data visualization software.
  • Familiarity of SQL, or other programming languages.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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