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Remote Ticketing Jobs in Maryland (NOW HIRING)

Software Engineer - Early Career - Cloud

Hanover, MD · On-site +1

$59.75 - $77.50/hr

... remote. You will be part of a team of knowledgeable technologists responsible for building and ... ticketing system Manage your time and track progress through our ticket tracking system Provide ...

Showing results 41-43

Remote Ticketing information

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What are the most commonly searched types of Ticketing jobs in Maryland?

The most popular types of Ticketing jobs in Maryland are:

What job categories do people searching Remote Ticketing jobs in Maryland look for?

The top searched job categories for Remote Ticketing jobs in Maryland are:

What cities in Maryland are hiring for Remote Ticketing jobs?

Cities in Maryland with the most Remote Ticketing job openings:

Infographic showing various Remote Ticketing job openings in Maryland as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Temporary. Highlights an 100% Remote job distribution.

Sales Executive, Fed/Civ Agencies

Owl Cyber Defense

Columbia, MD • On-site, Remote

$110K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Job description

Job Title: Sales Executive, Fed/Civ Agencies Department: Sales Reports to: Director, Global Defense and IC Sales Office: Columbia, MD Work Location: Remote
Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world's most critical networks. Owl's product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.
Job Summary:
The Sales Executive for the Federal/Civilian market will be responsible for driving sales and expanding Owl's presence within Fed/Civ, Cloud Service Providers (CSP's) and FSI agencies, with a particular emphasis on Diode and Cross Domain Solutions. This role demands a strategic thinker who possesses a deep understanding of the federal market, excels in building strong relationships, and has a proven track record of consistently meeting and exceeding sales targets.
Essential Duties and Responsibilities:
  • Identify and qualify new business opportunities within Federal and Civilian organizations.
  • Develop and maintain key account plans that outline how sales targets will be met.
  • Establish and nurture relationships with key stakeholders, including senior procurement executives and decision-makers.
  • Develop and execute a comprehensive sales strategy to achieve assigned sales goals.
  • Present solution-based proposals to prospective clients, addressing their business challenges and requirements with a focus on promoting and selling diodes and cross-domain solutions.
  • Maintain an accurate and up-to-date sales pipeline.
  • Report on sales activity, update CRM notes, and provide feedback to management on market trends and competitive threats.
  • Work closely with internal teams, including product management, technical support, professional services, and marketing, to ensure customer needs are met and solutions are successfully adopted.

Requirements/Qualifications:
  • Education
    • BS Degree in Business or Technical discipline strongly preferred
  • Experience
    • Minimum of 5 years' experience in sales, with a focus on federal and civilian market.
    • Proven track record of meeting or exceeding sales targets.
  • Knowledge, Skills & Abilities
    • Experience meeting and presenting C-level/executive level contacts within customer accounts
    • Demonstrated history of closing complex product-based solutions in the Defense market, including, while achieving/exceeding quotas
    • Experience professionally communicating with external and internal.
    • Experience using HubSpot, Salesforce, Costpoint, SharePoint, or other similar systems preferred.
    • Deep understanding of federal procurement processes, contracting vehicles, and the competitive landscape within the defense market.
    • Possess a strategic understanding of the technical and security requirements of cross domain solutions and the problems that cross domain solutions solve for Defense customers.
    • Ability to prioritize, categorize, and act on different types of communications via e-mail, direct message, and responses on an internal ticketing system.
    • The ability to track the progress of multiple tasks, documenting and resolving roadblocks as needed.
    • Demonstrated troubleshooting skills and the flexibility to pivot when needed.
    • Excel, Power Point, Office 365
    • Excellent time management and organizational skills.
  • Additional competencies/requirements
    • Candidates must be able to travel up to 50%
Salary:
The salary for this position ranges between $110,000.00 and $160,000.00 USD. This range represents Owl Cyber Defense Solutions' good-faith estimate of the base salary for this position at the time of posting. Placement within the range will depend on factors such as relevant work experience, geographic location, education, training, certifications, key skills, internal equity, market data, and other job-related considerations. Compensation will not be below any applicable local minimum wage. In addition to base salary, this position is eligible to earn commission under the Company's applicable commission plan. Commission earnings are based on individual and/or team performance and are subject to the terms and conditions of the applicable commission plan.
Benefits:
Owl offers a comprehensive and competitive benefits package designed to support the health, financial security, and wellbeing of our employees and their families. Benefits include medical, dental, and vision coverage; a 401(k) retirement plan with company matching contributions; paid time off (to include flexible vacation and personal time, paid sick leave and designated paid company holidays); company-paid life insurance; company-paid short- and long-term disability insurance; and a variety of voluntary benefits and wellness programs. Additional information regarding benefit eligibility, employee contribution rates, and plan details will be provided during the hiring process.
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.
Owl Cyber Defense is an Equal Opportunity Employer and complies with all applicable federal employment laws and regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status