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Remote Ticket Closing Jobs in Arizona (NOW HIRING)

Classet

Roofing Sales Representative

Phoenix, AZ · Remote

$150K - $300K/yr

Phoenix, AZ 85008 (Hybrid Remote) Schedule: Full-Time Employment Type: Full-time or Contract ... This role follows a streamlined "Sign & Drive" model - sales reps focus on closing deals while ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

... closing tickets efficiently. The Service Delivery Technician II is accountable for maintaining ... Effectively supporting customers through ticket, chat, and phone channels under guidance

All JobsTicket Closing JobsRemote Ticket Closing JobsRemote Ticket Closing Jobs in Arizona

Remote Ticket Closing information

What is a remote ticket closing?

A Remote Ticket Closing job involves working with a company's support ticketing system to resolve and close customer or internal requests. Employees in this role review support tickets, verify that issues are resolved or tasks are completed, and document the resolution before closing the ticket. This position is commonly found in IT support, customer service, and help desk environments, and is performed remotely using online platforms. Strong communication, attention to detail, and technical proficiency are important skills for this job.

What are the key skills and qualifications needed to thrive as a remote ticket closing specialist?

To thrive as a Remote Ticket Closing Specialist, you need strong problem-solving abilities, attention to detail, and familiarity with customer support workflows, often supported by experience in help desk or technical support roles. Proficiency with ticketing systems such as Zendesk, Freshdesk, or Jira Service Desk and understanding of SLAs are typically required. Excellent written communication, time management, and a proactive approach to resolving issues help individuals stand out. These skills ensure efficient resolution of customer inquiries, maintain service quality, and support overall customer satisfaction in a remote environment.

What are some common challenges faced in a remote ticket closing role, and how can they be addressed?

One common challenge in a remote ticket closing role is maintaining clear and timely communication with both clients and internal teams, especially when handling complex or urgent tickets. Another challenge is prioritizing tasks effectively, as ticket volume can fluctuate and some issues may require more immediate attention. Utilizing collaborative tools, adhering to established workflows, and participating in regular virtual check-ins with your team can help address these challenges. Additionally, documenting resolutions thoroughly ensures consistency and supports knowledge sharing among remote colleagues.

What is the difference between Remote Ticket Closing vs Remote Customer Support Agent?

AspectRemote Ticket ClosingRemote Customer Support Agent
Primary RoleClose and resolve support tickets after issue resolutionAssist customers, troubleshoot, and provide solutions
Required SkillsTechnical knowledge, problem-solving, communicationCustomer service, communication, troubleshooting
Work EnvironmentTicketing systems, CRM tools, remoteLive chat, phone, email, remote
CertificationsOften no formal certification, technical knowledge helpfulCustomer service certifications beneficial

Remote Ticket Closing focuses on finalizing support tickets after issues are resolved, requiring technical understanding. Remote Customer Support Agents handle initial customer interactions, troubleshooting, and issue resolution. While both roles involve remote work and communication skills, Ticket Closing is more specialized in closing cases, whereas Support Agents provide ongoing assistance.

How do remote ticket closers get paid?

Remote ticket closers are typically paid hourly, per ticket closed, or through a commission-based structure depending on the employer. Payment is often processed via direct deposit or online payroll systems, and some roles may include performance bonuses or incentives based on ticket resolution metrics.

What are popular job titles related to Remote Ticket Closing jobs in Arizona?

For Remote Ticket Closing jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Closing jobs in Arizona look for?

The top searched job categories for Remote Ticket Closing jobs in Arizona are:

What cities in Arizona are hiring for Remote Ticket Closing jobs?

Cities in Arizona with the most Remote Ticket Closing job openings:

Remote Ticket Closing jobs near you

Sr. Commercial Credit Analyst | Large Ticket | Equipment Finance

Altius Search Group

Phoenix, AZ • On-site, Remote

$100K - $130K/yr

Full-time

Posted 13 days ago

Job description

Sr. Commercial Credit Analyst | Large Ticket | Equipment Finance (REMOTE)
Altius Search Group is recruiting on behalf of a rapidly growing national equipment finance company seeking an experienced Senior Credit Analyst. Our client is expanding its large-ticket lending platform and needs a seasoned credit professional who can independently evaluate complex transactions, develop appropriate credit structures, and clearly communicate risk recommendations to senior management.
The ideal candidate will bring at least five years of large-ticket equipment finance underwriting experience, strong financial analysis capabilities, and a demonstrated ability to prepare thorough, well-supported credit memoranda. This individual will also serve as a strategic credit partner to the sales team throughout the transaction process.
Key Responsibilities
  • Underwrite complex, large-ticket equipment finance transactions involving established middle-market and corporate borrowers.
  • Analyze financial statements, cash flow, leverage, liquidity, debt-service capacity, collateral, ownership structures, and other relevant risk factors.
  • Identify the primary strengths, weaknesses, and mitigating factors associated with each transaction.
  • Recommend credit structures that support business objectives while remaining consistent with established risk parameters.
  • Prepare comprehensive credit memoranda and present recommendations to senior credit and executive leadership.
  • Evaluate transactions involving complex borrower structures, customized programs, and nonstandard terms.
  • Partner with business development professionals to assess transaction feasibility and recommend appropriate structures.
  • Exercise independent credit judgment and manage assigned transactions with limited supervision.
  • Coordinate with legal, documentation, operations, and other internal teams to address credit and closing requirements.
  • Complete credit reviews accurately and within established service expectations.
  • Support portfolio quality through disciplined underwriting and the consistent application of credit standards.
  • Participate in process-improvement initiatives and other projects supporting the continued growth of the large-ticket business.

Required Qualifications
  • Bachelor's degree in finance, accounting, business, economics, or a related discipline.
  • At least five years of equipment finance credit underwriting experience.
  • Direct experience underwriting large-ticket, complex, or structured equipment finance transactions.
  • Advanced ability to analyze income statements, balance sheets, cash-flow statements, tax returns, and supporting financial information.
  • Demonstrated experience preparing formal credit memoranda and presenting credit recommendations.
  • Ability to independently identify risk and develop sound, well-supported underwriting conclusions.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Excel, Word, and other financial analysis tools.
  • Ability to manage multiple transactions and competing priorities in a fast-paced environment.
  • High degree of professionalism, discretion, and sound judgment when handling confidential information.

Ideal Candidate Profile
  • Detail-oriented with a strong analytical mindset.
  • Confident making independent credit decisions and recommendations.
  • Comfortable working with complex or incomplete information.
  • Collaborative and capable of building productive relationships with sales and operational teams.
  • Solutions-oriented, adaptable, and accountable.
  • Interested in joining a growing, performance-driven organization with opportunities for continued professional development.

What the Company Offers
  • The opportunity to join a rapidly growing national equipment finance platform.
  • A collaborative, technology-focused working environment.
  • Meaningful exposure to complex, large-ticket transactions.
  • Opportunities for professional growth and advancement.
  • Competitive compensation and a comprehensive employee benefits package.

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