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Remote Text Chat Jobs in Phoenix, AZ (NOW HIRING)

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How much do remote text chat jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote text chat in Phoenix, AZ is $27.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.66 and $32.95 per hour, depending on experience, location, and employer.

What is a remote text chat?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What are the key skills and qualifications needed to thrive as a remote text chat support agent?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

How do I become a remote text chat agent?

To become a remote text chat agent, you typically need good communication skills, basic computer literacy, and a quiet work environment. Many employers require a high school diploma or equivalent and may ask for prior customer service experience or familiarity with chat platforms. Applying through company websites or job boards and completing any required training or assessments are common steps to start in this role.

What are the most commonly searched types of Text Chat jobs in Phoenix, AZ?

The most popular types of Text Chat jobs in Phoenix, AZ are:

What are popular job titles related to Remote Text Chat jobs in Phoenix, AZ?

For Remote Text Chat jobs in Phoenix, AZ, the most frequently searched job titles are:

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The top searched job categories for Remote Text Chat jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Text Chat jobs?

Cities near Phoenix, AZ with the most Remote Text Chat job openings:

Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,156 per year, or $27.5 per hour.

REMOTE Sr. Investor Accounting Analyst

Carrington Holding Company, LLC

Phoenix, AZ • Remote

$75K - $90K/yr

Full-time

Medical, Retirement

Re-posted yesterday

Key responsibilities

  • Perform reconciliation of investor principal, interest, taxes, and insurance bank accounts, and research out of balance issues to ensure compliance with SEC deadlines.

  • Analyze remittance differences between investor reports, loan servicing system, and remittance reports to maintain accurate cash in custodial accounts.

  • Validate data from other departments, resolve discrepancies, and support the reconciliation process with appropriate backup.

Job description

Come join our amazing team and work remotely from home!

JOB SUMMARY:

The Sr. Investor Accounting Analyst will be responsible for performing basic to complex reconciliation projects, reviewing various investor reports, schedules, and reports related to the servicing of loans while coordinating with Investor Reporting to ensure data accuracy. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.  The Approved Target Pay Range for this position is $75,000 to $90,000. 

What you'll do:

  • Reconciles advanced actual/actual, scheduled/actual and scheduled/scheduled investor principal and interest and taxes and insurance bank accounts, and research and review out of balance issues and make recommendations to resolve ensuring that the 30-day deadline required by SEC Regulation AB and the 90 days to resolve is met while making sound company financial decisions.
  • Analyzes remittance differences between investor accounting reports, the loan servicing system and remittance reports to maintain appropriate cash in custodial accounts.
  • Provides adequate backup to support the financial transactions needed to reconcile the bank account.
  • Provide adequate backup to support the reconciliation packet.
  • Validates data coming from other departments and works with those departments to resolve any discrepancies, e.g., modification reports and liquidation reports.
  • Researches pool to security and tests expected principal and interest differences, keeping management notified of any issues.
  • Supports other team members as needed to meet deadlines for reporting.
  • Reconciles other specialty accounts (escrow disbursement account, corporate disbursement, escheatment account, 203K accounts, etc.).
  • Performs other duties and special projects as assigned.

What you'll need:

  • High school diploma or equivalent work experience required; Bachelor's degree in related fields preferred
  • Three (3) to five (5) years of related experience, including investor accounting and/or reporting, required.
  • Intermediate to advanced Excel and Access database skills
  • Working knowledge of Investor Reporting
  • Great attention to detail and organizational skills.

  • Ability to understand, remember, and apply oral and/or written instructions or other information

  • Ability to understand, remember, and communicate routine, factual information

  • Ability to apply common sense in performing job

  • Ability to make decisions that have significant impact on the department's credibility, operations, and services

  • Ability to organize thoughts and ideas into understandable terminology

  • Ability to organize and prioritize own work schedule on a short-term and long-term basis 

  • Ability to compute, analyze, and interpret complex statistical data and/or to develop forecasts and computer models

  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat. 

Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage.  We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.

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