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Remote Text Chat Operator Jobs in Washington, DC

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support ...

Harris

(Remote) Director of Product

Washington, DC · Remote

$263K - $276K/yr

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Director of Product

Washington, DC · Remote

$263K - $276K/yr

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

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Remote Text Chat Operator information

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How much do remote text chat operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote text chat operator in Washington, DC is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.06 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.

What are the most commonly searched types of Text Chat Operator jobs in Washington, DC?

The most popular types of Text Chat Operator jobs in Washington, DC are:

What are popular job titles related to Remote Text Chat Operator jobs in Washington, DC?

For Remote Text Chat Operator jobs in Washington, DC, the most frequently searched job titles are:

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The top searched job categories for Remote Text Chat Operator jobs in Washington, DC are:

Remote Text Chat Operator jobs near you

Oncology Nurse Case Manager - Remote

Cigna

Washington, DC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Partner with customers to assess needs, develop individualized care plans, and document interventions and outcomes in Cigna medical management systems.

  • Collaborate with customers and providers to establish goals, interventions, and evidence-based plans of care.

  • Coordinate care across customers, caregivers, providers, and internal partners via phone and digital channels (email, text, chat).

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

39th of 898 rated healthcare providers

Job description

The RN Case Manager plays a critical role in delivering Cigna's wholeperson health strategy by serving as a trusted advocate and clinical partner for customers, families, and caregivers. This role focuses on care coordination, customer engagement, and health navigation to improve outcomes and deliver exceptional customer experience.

The Case Manager demonstrates Cigna's Care Solutions cultural beliefs, acting with accountability, collaboration, compassion, and innovation in support of both customer needs and business objectives.

Candidate MUST live in the Mountain or Pacific Time zone

How You'll Make an Impact

  • Partner with customers to assess needs, develop individualized care plans, and document interventions and outcomes in Cigna medical management systems.

  • Collaborate with customers and providers to establish goals, interventions, and evidencebased plans of care.

  • Apply motivational interviewing, behavior change strategies, and shared decisionmaking to drive engagement and improved health outcomes.

  • Empower customers to effectively navigate the healthcare system and communicate with providers.

  • Coordinate care across customers, caregivers, providers, and internal partners via phone and digital channels (email, text, chat).

  • Collaborate with interdisciplinary teams-including pharmacists, nutritionists, behavioral clinicians, Medical Directors, and Medical Management programs-to support wholeperson health.

  • Track, analyze, and document daily activity, volume, and outcomes to support performance and quality goals.

  • Follow established policies, procedures, and Case Management performance measures.

  • Efficiently navigate multiple systems and applications in a fastpaced, customerfocused environment.

  • Complete required training and maintain clinical knowledge, licensure, and certifications.

Required Qualifications

  • Active, unrestricted Registered Nurse (RN) license in your state of residency.

  • Minimum of two (2) years of fulltime direct patient care experience as an RN.

  • Candidate MUST live in the Mountain or Pacific Time zone

Preferred Qualifications

  • Specialty case management experience, with ONCOLOGY experience preferred for specialty roles.

  • Ability to obtain a URACrecognized Case Management certification within four (4) years of hire.

  • Strong clinical judgment with the ability to assess risk, prioritize care, and act decisively.

  • Excellent verbal and written communication skills across phone and digital platforms.

  • Proficiency in Microsoft Word, Excel, Outlook, and online research tools.

  • Demonstrated ability to resolve conflict, collaborate across teams, and interact with diverse populations.

  • Strong organizational skills, adaptability, and comfort managing multiple complex cases simultaneously.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.


About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What Cigna Healthcare employees say

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

Social media

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