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Remote Text Chat Operator Jobs in Lockport, IL (NOW HIRING)

Airspace

Operations Specialist I, Lifesciences

Chicago, IL · Remote

$20 - $24/hr

Responsibilities Operating the Airspace Platform * Set up new orders by adhering to both standard ... Timely acknowledgment and action of all email, phone and text requests. * Expected to consistently ...

Addison Group

Sr. Data Scientist

Chicago, IL · On-site +1

$85 - $100/hr

Remote Contract Pay: $85/hr - $100/hr The Senior Data Scientist will design and implement AI ... operating in an Agile Methodology environment. • Experience with DevOps and CI/CD concepts. • ...

Addison Group

Sr. Data Scientist

Chicago, IL · Remote

$85 - $100/hr

Remote Contract Pay: $85/hr - $100/hr The Senior Data Scientist will design and implement AI ... operating in an Agile Methodology environment. • Experience with DevOps and CI/CD concepts. • ...

Infinite Lambda

Data/AI Solutions Architect

Chicago, IL · Remote

$180K - $210K/yr

LOCATION & WORK ARRANGEMENTS The role is remote, but you will be expected to travel occasionally to ... Liaise with senior leadership (CEO, CTO, CPO, COO, CSO) at Infinite Lambda to formulate a clear ...

Steer

Enterprise Customer Success Manager

Chicago, IL · Remote

... text messaging, email automation, direct mail integration, reputation management, appointment ... Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models. * CS ...

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Remote Text Chat Operator information

See Lockport, IL salary details

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How much do remote text chat operator jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote text chat operator in Lockport, IL is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Text Chat Operator position, and why are they important?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

What is a Remote Text Chat Operator job?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a typical workday look like for a Remote Text Chat Operator?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What job categories do people searching Remote Text Chat Operator jobs in Lockport, IL look for? The top searched job categories for Remote Text Chat Operator jobs in Lockport, IL are:
What cities near Lockport, IL are hiring for Remote Text Chat Operator jobs? Cities near Lockport, IL with the most Remote Text Chat Operator job openings:
Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Lockport, IL as of June 2026, with employment types broken down into 2% Internship, 73% Full Time, 17% Part Time, 2% Temporary, and 6% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $42,432 per year, or $20.4 per hour.
Operations Specialist I, Lifesciences

Operations Specialist I, Lifesciences

Airspace

Chicago, IL • Remote

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Company Introduction:

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of role

The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Operating the Airspace Platform

  • Set up new orders by adhering to both standard work practices and client-specific SOP instructions.
  • The ability to rapidly move from one critical task to another.
  • Accurately confirm job milestones are completed correctly and on time.
  • Ability to navigate and interpret Airline booking and tracking websites.
  • Following all process and communication standards within multiple platforms.
  • Ability to stay independently informed by reviewing all communications provided throughout the company platforms.

Proactive Customer Updates

  • Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.
  • With the customer's best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.
  • Escalate issues early and appropriately.

Intuitive Problem Solving

  • Ability to update, manage, and/or change airway bills using initial or tenured training.
  • Ability to source driver coverage for any segment of an order.
  • Ability to use situational awareness to request or deny additional driver incentives when necessary.
  • Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
  • Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.
  • Demonstrate understanding and urgency of milestone updates, delays, QPT/QDT, etc.

Handling All Inbound and Outbound Communications

  • Timely acknowledgment and action of all email, phone and text requests.
  • Expected to consistently meet all minimum metric expectations for phone availability and acceptance.
  • Proper use of the various phone statuses.
  • Adherence to All Hands on Deck and Off-Phones Requests guidelines.
  • Order placement for customers who are unable to place orders via the online portal.
  • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.
  • Cross sector phone call resolution.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

Compensation

  • Hourly Range: $20-$24/hr
  • High-quality health, vision, and dental care plan options
  • 401K company contribution program
  • Professional learning and training reimbursements

Location

  • Location: This role is flexible to be hybrid in Carlsbad, CA or fully remote in the US.
Core Values:
  • We are One Team. We believe we all accomplish more when we are working together.
  • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
  • We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
  • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
  • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
About Airspace:

From life-saving organs to essential machinery components, Airspace is trusted by the world's largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.

For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.