2

Remote Text Chat Operator Jobs in Boston, MA (NOW HIRING)

Experience operating without a large in‐house engineering team and successfully shipping data ... Benefits and Perks We Provide Remote Workplace. You have the option to work at our office in Boston ...

Financial Analyst II

Burlington, MA · On-site +1

$80K - $95K/yr

Preference will be given to local candidates, but we will consider remote candidates based in the ... operating expenses, and interpretation of various financial aspects * Act as the primary finance ...

VP, Customer Success

Boston, MA · Remote

$200K - $240K/yr

... (Chief Operating Officer) and will build and lead a team as Zus grows. We're a remote first ... We do not conduct interviews by text nor will we send you a job offer unless you've interviewed ...

Go is our language of choice and the team is responsible for deploying, maintaining, and operating ... Are in the Boston metro and excited to collaborate in person on a hybrid schedule, or are remote ...

Showing results 21-25

Remote Text Chat Operator information

See Boston, MA salary details

$13

$22

$32

How much do remote text chat operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote text chat operator in Boston, MA is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.86 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.

What are the most commonly searched types of Text Chat Operator jobs in Boston, MA?

The most popular types of Text Chat Operator jobs in Boston, MA are:

What job categories do people searching Remote Text Chat Operator jobs in Boston, MA look for?

The top searched job categories for Remote Text Chat Operator jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Text Chat Operator jobs?

Cities near Boston, MA with the most Remote Text Chat Operator job openings:

Infographic showing various Remote Text Chat Operator job openings in Boston, MA as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,962 per year, or $22.1 per hour.

Head of Analytics & Reporting

829 Studios

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

829 is seeking a highly analytical, technical, and hands‐on leader to build, scale, and operationalize the next generation of data infrastructure, analytics systems, and process automation architecture across the agency. This role leads a small but specialized team, with support of contract engineers and analysts, to architect, implement, and maintain the underlying data systems that power measurement, forecasting, and operational efficiency.

This role primarily manages and oversees Apollo, 829's proprietary data centralization and insights platform that powers operational efficiency, campaign performance, and decision‐making across 829's client base. This is not a traditional agency reporting and BI role. This is a hands‐on technical leadership position with responsibilities that span strategy, engineering, product management, and implementation.

The right candidate will write and review SQL & Python, influence data models and design ETL workflows, prototype features within Apollo, and operate effectively in a lean environment without large in‐house engineering teams.

What You'll Do

Product Ownership & Technical Architecture: Apollo (60%) Own the evolution of Apollo, 829's data centralization and management platform that operationalizes analytics, drives efficiency, and improves client performance.

Roadmap: Develop and manage the product roadmap — balancing technical feasibility, organizational needs, and high‐impact use cases.

Budget Oversight: Own the Apollo budget and make resource‐allocation decisions based on ROI and efficiency gains.

Technical Lead: Lead technical direction and collaborate with engineers (contract) to deliver scalable improvements. AI & Automation Enablement: Identify and implement AI‐driven workflows (LLM‐based tooling, automated QA, predictive modeling, internal agents, etc.) that materially reduce manual reporting, accelerate insight generation, and improve operational efficiency.

Strategic Oversight: Act as the primary strategic resource for feature development, pressure testing all features and functions and coordinating with additional stakeholders as needed for review.

Data Ownership: Ensure data models, pipelines, and system architecture support reliable analytics and performance reporting. Process & Documentation: Build and standardize frameworks and documentation that ensure consistent adoption across teams. Analytics, Measurement & Tracking Leadership (20%) Guide the agency's measurement philosophy and the systems that support it. Analytics & Ad‐Trafficking: Oversee conversion tracking, ad‐tracking, and analytics service delivery. Processes & Tools: Build measurement frameworks, tagging schemas, ETL flows and data governance processes. Lead the migration toward greater automation and repeatable analytics systems. Data Analysis & Forecasting: Implement forecasting and predictive modeling tools that support client performance. Team Leadership (20%)

Team Management: Directly manage a team of full‐time specialists and bench of contract labor. Talent Development & Expansion: Expand the team as needed to achieve performance objectives. Support talent development through training and process development. Process & Tool Adoption: Spearhead change management and adoption of Apollo, measurement processes, and analytics tools across the agency.

Contribute to Agency Culture & Leadership Team: Serve as a member of the leadership team, championing continuous improvement, data‐driven decision making, and operational discipline. What You'll Bring Must Haves: 10+ years' experience in the agency space, with a preference for experience in analytics, product, and / or hybrid roles within digital marketing, media or agency environments. Proven ability to run small teams and ship high‐impact data/analytics solutions with constrained resources.

Hands‐on experience with SQL, Python, DBT, APIs, ETL pipelines, and data warehousing (BigQuery, SnowFlake). Experience operating without a large in‐house engineering team and successfully shipping data products in lean environments. Ability to read, review, and meaningfully contribute to application‐layer code (Node, React, or similar) is strongly preferred.

Strong understanding of tracking architecture (GA4, GTM, server‐side, conversion APIs) Demonstrated experience creating repeatable forecasting and analytical models to predict and optimize client campaign performance. Strong analytical capabilities, with a history of implementing systems that enable better data collection, retention and analysis. Strong interpersonal skills and demonstrated ability to communicate with a variety of stakeholders. Nice‐To‐Haves: Experience with React/Node and custom front‐end applications.

Prior experience building internal analytics or performance insight platforms. Experience implementing custom AI tools, including chat and agentic applications. Background in managing contract and near/off‐shore resources. Benefits and Perks We Provide Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA. Paid Time Off.

Receive generous paid vacation benefits that increase each year you're with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. Life Insurance Benefit. No‐cost coverage to ensure peace of mind for your family. Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. Healthcare.

Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. Commuter Benefits. Allocate pre‐tax funds towards your commute to save up to 40% per year in transportation expenses. Continuing Education. Access to monthly team‐led webinars, exclusive 829‐cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.

What We Believe At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success.

We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

Who We Are 829 Studios is a Boston‐based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data‐driven strategy and brand‐focused creative. We partner with diverse organizations across various industries and our client list encompasses venture‐backed start‐ups, publicly traded companies, non‐profits, and more.

By committing not only to our growth as a company, but the development of our employees and teams, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation's top agencies by the Inc. 5000 Fastest‐Growing Privately Held Companies, Adweek 100 Fastest‐Growing Digital Agencies, Boston Business Journal's Fast 50, HubSpot's Top Digital Agencies list, and a Great Place to Work.

Salary Range: $135,000-$200,000