Springfield, MA · Remote
$40K - $200K/yr
Medical
Dental
Vision
Retirement
... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...
Springfield, MA · Remote
$40K - $200K/yr
Medical
Dental
Vision
Retirement
... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...
$12.07 - $13.65
3% of jobs
$13.65 - $15.22
4% of jobs
$16.66 is the 25th percentile. Wages below this are outliers.
$15.22 - $16.79
19% of jobs
$16.79 - $18.36
22% of jobs
The median wage is $18.46 / hr.
$18.36 - $19.93
17% of jobs
$21.41 is the 75th percentile. Wages above this are outliers.
$19.93 - $21.50
10% of jobs
$21.50 - $23.07
10% of jobs
$23.07 - $24.64
7% of jobs
$24.64 - $26.21
4% of jobs
$26.21 - $27.79
2% of jobs
$27.79 - $29.36
1% of jobs
$12
$20
$29
To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.
A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.
A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.
The top searched job categories for Remote Text Chat Operator jobs in Amherst, MA are:
Cities near Amherst, MA with the most Remote Text Chat Operator job openings:
$40K - $200K/yr
Full-time
Medical, Dental, Vision, Retirement
Re-posted 3 days ago
Vault Roofing is looking for a motivated, persuasive Inside Sales Representative to reconnect with homeowners, uncover their needs, overcome objections, and convert qualified opportunities into sales.
You will communicate with customers by phone, email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward.
This is a remote position supporting Vault Roofing's New England markets. We strongly prefer candidates who live in Connecticut, Massachusetts, Rhode Island, or New Hampshire. Occasional local travel may be required to support customers or field operations.
What You Can Expect to Do:
Act as a trusted advisor to customers, actively listening to their needs and providing appropriate solutions.
Handle inbound and outbound calls, emails, and live chat interactions in a timely and professional manner.
Foster positive relationships with customers through effective communication, empathy, and problem-solving skills.
Utilize effective retention techniques to proactively address customer concerns and prevent cancellations or churn and to convert previous estimates to sales.
Accurately document customer interactions, inquiries, and resolutions in the CRM system.
Upsell or cross-sell relevant products or services to maximize customer value.
Collaborate with other departments, such as Sales and Production, to gather and share customer feedback and insights.
Stay updated on product knowledge, features, and industry trends to provide accurate information and recommendations.
Strive to meet individual and team retention targets and KPIs.
Other tasks as assigned.
What Your Background Looks Like:
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Patience, resilience, and the ability to handle difficult or irate customers in a calm and empathetic manner.
Proficiency in using CRM software and other relevant tools.
Ability to multitask and manage time effectively in a fast-paced environment.
A proven track record in customer service or sales is a plus.
Prior experience in a similar role is preferred.
Work Environment and Physical Requirements:
Location: This is a remote position for candidates currently residing in or around our New England Market (Connecticut, Massachusetts, Rhode Island, or New Hampshire). The role supports Vault Roofing's New England markets and may occasionally require local travel to assist customers or support field activity. This job demands a minimum of 30 hours worked per week.
While performing the duties of this job, the employee is regularly required to communicate and converse with employees and customers in the English language. The employee must be able to remain in a stationary position 75 percent of the time and occasionally move about inside the office to access filing cabinets and machinery, etc. The employee must be able to operate a computer constantly and other office machinery.
Why Join Vault Roofing?
Vault Roofing helps homeowners protect one of their most important investments through dependable roof replacement, gutter replacement, and inspection services.
We are growing across the Midwest and New England, but our approach remains local and personal. Homeowners receive clear guidance, honest recommendations, quality materials, and thoughtful craftsmanship from a team committed to doing the job correctly and standing behind its work.
As an Owens Corning Platinum Preferred Contractor offering industry-leading lifetime warranty protection, Vault Roofing has built its reputation around long-term value, dependable service, and communication customers can trust.
For employees, that growth creates real opportunity. You will receive the training, tools, customer volume, and support needed to perform at a high level. As Vault Roofing enters new markets, strong performers have opportunities to expand their responsibilities and grow into future leadership positions.
At Vault Roofing, we believe good work should create momentum-for our customers, our company, and our people.
Learn more about us at VaultRoofing.com.
We are an Equal Opportunity Employer.