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Remote Text Chat Agent Jobs in Raleigh, NC (NOW HIRING)

The Williams Agency

Remote Insurance Agents

Durham, NC · On-site +1

$50K - $175K/yr

... let's chat! By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live ...

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site +1

$52K - $69K/yr

Temporary with benefits (More than 1000 hours) Remote Employment: Flexible/Hybrid Job Number: 26 ... Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in ...

All JobsText Chat Agent JobsRemote Text Chat Agent JobsRemote Text Chat Agent Jobs in Raleigh, NC

Remote Text Chat Agent information

See Raleigh, NC salary details

$5

$16

$24

How much do remote text chat agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote text chat agent in Raleigh, NC is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What is a remote text chat agent?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a remote text chat agent?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.
What are popular job titles related to Remote Text Chat Agent jobs in Raleigh, NC? For Remote Text Chat Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Agent jobs in Raleigh, NC look for? The top searched job categories for Remote Text Chat Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Text Chat Agent jobs? Cities near Raleigh, NC with the most Remote Text Chat Agent job openings:
Remote Text Chat Agent jobs near you

Entry Level Remote Position- No Experience Required

The Semler Agency

Raleigh, NC • On-site, Remote

Part-time

Posted 7 days ago

Job description

We are hiring for an entry-level remote position with no experience required.
This is an opportunity to work from home while learning a new skill and building income.
What You'll Do:
  • Connect with individuals who have requested information
  • Help them explore coverage options
  • Follow a simple, guided process
What You'll Receive:
  • Full training program
  • Ongoing mentorship
  • Flexible schedule
  • Remote work environment

After applying, you will receive an email with next steps to schedule a quick overview call. Please keep an eye out for a text from 240-301-1401after applying.
*NOTE: Equal opportunity, not equal outcome. No agent's success, earnings, or production results should be viewed as typical, average or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the Insurance needs of the customers in the geographic areas in which you choose to work.

Apply