ZipRecruiter

Log In

2

Remote Text Chat Agent Jobs in Raleigh, NC (NOW HIRING)

Healthpilot Technologies LLC

Be Seen First

Licensed Medicare Sales Agent (Seasonal)

Raleigh, NC · Remote

$26/hr

Remote | Type: Seasonal W2 At Healthpilot, we're transforming the way people shop for Medicare ... Handle inbound inquiries across phone, chat, SMS, and email with professionalism and empathy. You ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele ...

All JobsRemote Text Chat Agent JobsRemote Text Chat Agent Jobs in Raleigh, NC

Remote Text Chat Agent information

See Raleigh, NC salary details

$5

$16

$24

How much do remote text chat agent jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote text chat agent in Raleigh, NC is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What are Remote Text Chat Agents?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Agent, and why are they important?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.
What are popular job titles related to Remote Text Chat Agent jobs in Raleigh, NC? For Remote Text Chat Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Agent jobs in Raleigh, NC look for? The top searched job categories for Remote Text Chat Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Text Chat Agent jobs? Cities near Raleigh, NC with the most Remote Text Chat Agent job openings:
Remote Text Chat Agent jobs near you
Licensed Medicare Sales Agent (Seasonal)

Licensed Medicare Sales Agent (Seasonal)

Healthpilot Technologies LLC

Raleigh, NC • Remote

$26/hr

Temporary

Posted 9 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Licensed Medicare Sales Agent (Seasonal)

Location: Remote | Type: Seasonal W2

At Healthpilot, we're transforming the way people shop for Medicare — making it simple, personalized, and stress free. During Annual Enrollment Period (AEP), our Licensed Sales Agents are at the heart of that mission: guiding customers through their Medicare plan options, helping them make confident decisions, and closing enrollments with care and expertise.

This is not a cold-calling role. Whether inbound or outbound, every person you speak with has already shown interest — customers come to us ready to explore their options, and your job is to meet them there.

What You'll Do

  • Deliver a consultative sales experience that puts the customer's needs first, every time.
  • Use your Medicare expertise to educate customers, recommend the right plans based on their needs, and confidently guide them through enrollment.
  • Handle inbound inquiries across phone, chat, SMS, and email with professionalism and empathy. You'll also make outbound calls to warm leads — people who have already expressed interest through our website — so every conversation starts with someone who wants to hear from you.
  • Stay sharp and engaged through high call volumes, maintaining quality and consistency from your first call to your last.
  • Adapt quickly to process updates and policy changes communicated in writing. Our team moves fast and you'll be expected to stay current without always being pulled off the phones.
  • • Collaborate with a team that's serious about quality. You'll receive regular coaching and QA feedback as a standard part of this role.

What You Bring

  • Active Health Insurance License (required)
  • Medicare sales experience — you know the landscape and can speak to it confidently
  • A track record in sales, with proven ability to close
  • Strong customer service instincts. You can stay calm, empathetic, and professional even when conversations are tough
  • Comfort navigating multiple systems efficiently during live calls
  • A self-starter mindset. You take initiative, manage your own performance, and don't need to be micromanaged to stay on track
  • Ability to thrive in a fast-paced, metrics-driven environment where priorities and volume can shift day to day
  • Proficiency with Windows, MS Office, and web-based tools

Why Healthpilot

  • Meaningful work — every enrollment is a real healthcare decision for a real person
  • No cold calling — warm inbound and outbound conversations with people who are already interested
  • A team that invests in your performance through active coaching and feedback
  • Be part of a mission-driven company simplifying healthcare for the people who need it most