Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with ...
Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with ...
Telehealth Registered Dietitian
Fayetteville, NC · Remote
$42 - $47/hr
... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...
Quick apply
Telehealth Registered Dietitian
Fayetteville, NC · Remote
$42 - $47/hr
... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...
Telehealth Registered Dietitian
Fayetteville, NC · On-site +1
$42 - $47/hr
... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...
Telehealth Registered Dietitian
Fayetteville, NC · On-site +1
$42 - $47/hr
... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...
Remote Text Chat Agent information
See Raeford, NC salary details
$4.36 - $5.82
0% of jobs
$5.82 - $7.28
0% of jobs
$7.28 - $8.74
0% of jobs
$8.74 - $10.21
2% of jobs
$10.21 - $11.67
13% of jobs
$12.07 is the 25th percentile. Wages below this are outliers.
$11.67 - $13.13
38% of jobs
$13.13 - $14.59
11% of jobs
$16.05 is the 75th percentile. Wages above this are outliers.
$14.59 - $16.05
11% of jobs
$16.05 - $17.51
14% of jobs
$17.51 - $18.97
6% of jobs
$18.97 - $20.43
5% of jobs
$4
$14
$20
How much do remote text chat agent jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for remote text chat agent in Raeford, NC is $14.15, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $15.87 per hour, depending on experience, location, and employer.
What is a remote text chat agent?
Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.
What are the key skills and qualifications needed to thrive as a remote text chat agent?
To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.
What are some common challenges faced by remote text chat agents, and how can they be managed effectively?
Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.
What is the difference between Remote Text Chat Agent vs Customer Service Representative?
| Aspect | Remote Text Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training in chat software | High school diploma or equivalent; customer service training |
| Work Environment | Remote, online chat platforms | Call centers, retail stores, or remote |
| Industry Usage | Tech, e-commerce, service industries | Retail, telecom, banking |
| Search & Comparison Intent | Focus on online chat support roles | Broader customer service roles including phone and in-person |
Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.
What are popular job titles related to Remote Text Chat Agent jobs in Raeford, NC?
For Remote Text Chat Agent jobs in Raeford, NC, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Agent jobs in Raeford, NC look for?
The top searched job categories for Remote Text Chat Agent jobs in Raeford, NC are:
What cities near Raeford, NC are hiring for Remote Text Chat Agent jobs?
Cities near Raeford, NC with the most Remote Text Chat Agent job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Job description
EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.
Responsibilities- Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
- Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
- Ensure SLA adherence and consistent response quality across active conversations.
- Identify patterns in support issues and proactively recommend solutions.
Support Leadership & Enablement
- Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
- Review tickets for accuracy, tone, and technical correctness.
- Assist with onboarding and ramping new support hires.
- Contribute to and refine support macros, workflows, and automations in Intercom.
Technical Troubleshooting
- Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
- Clearly document bugs, edge cases, and reproduction steps for Engineering.
- Partner with Product and QA to validate fixes and communicate resolutions back to users.
Documentation & Process Improvement
- Own and improve internal and external documentation using Notion and Intercom Articles.
- Identify gaps in onboarding, help content, and self-service resources.
- Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
- Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
- Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
- Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
Requirements
- 2-4 years of experience in technical support, customer support, or a similar role.
- Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
- Experience working in a ticket-based support environment (Intercom, Zendesk,
- Freshdesk, Jira Service Management, etc.).
- Comfortable troubleshooting browser-based applications using developer tools.
- Excellent written communication and a calm, customer-first mindset.
- Proven ability to manage multiple priorities in a fast-paced, remote environment.
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- Medical: 4 United Healthcare medical plans (including an HSA option)
- Dental: 3 dental plans (Aetna and MetLife)
- Vision: 2 Aetna vision plans
- Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
- Ancillary Coverage: 4 ancillary plans and supplemental life insurance
- Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
- PTO & Flexibility: Generous PTO and remote work support
- Growth: Learning stipends and opportunities for professional development