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Remote Telephone Operator Jobs in Washington (NOW HIRING)

Maximus

Regulatory/Official Reports Writer

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... Standard Operating Process. - Correspond with SMEs during the revision process, make ...

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

... remote access devices. - Install and support a variety of PC operating systems. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to ...

U.S. Marine Corps

SECURITY SPECIALIST

Quantico, VA · On-site +1

$70K - $91K/yr

... telephone units. * You will assist in providing operator training to all holders and users of ... remote or isolated sites. You must be able to travel on military and commercial aircraft for ...

Akina Pharmacy

Customer Service Representative

Sterling, VA · On-site +1

$17 - $22/hr

As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent. Joining Akina means ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Washington

Remote Telephone Operator information

See Washington salary details

$10

$20

$28

How much do remote telephone operator jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote telephone operator in Washington is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in Washington? The most popular types of Telephone Operator jobs in Washington are:
What are popular job titles related to Remote Telephone Operator jobs in Washington? For Remote Telephone Operator jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Washington look for? The top searched job categories for Remote Telephone Operator jobs in Washington are:
What cities in Washington are hiring for Remote Telephone Operator jobs? Cities in Washington with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Washington as of July 2026, with employment types broken down into 46% Full Time, 52% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $42,074 per year, or $20.2 per hour.
Product Assurance Engineer

Product Assurance Engineer

Ferguson Enterprises, LLC

Springfield, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Ferguson Waterworks rating

9.5

Company rating: 9.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 368 rated retail wholesalers

Job description

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.
Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Job Objective:
Support the efforts of the Product Assurance team specific to Product Quality and Compliance, with the goal to ensure the products we sell comply with all market and legal requirements, are safe, meet or exceed industry standards and specifications, and are sourced from vendors that comply with our overall requirements. Will also apply quality tools and techniques for preventing and investigating product quality issues and facilitate improvements to our products and processes.
Location:
This role is approved for remote work across the United States or out of Ferguson's corporate offices in Newport News, VA, according to company policy. Must be able to work east coast hours.
Responsibilities:
General:
  • Work with other engineers and analysts on a cohesive team to accomplish goals and proactively drive product quality and compliance from the inception stage.
  • Manage larger projects within Product Assurance which require cross functional coordination within Ferguson groups, as well as outside the organization.
  • Offer outstanding customer service to internal and external customers with product assurance related issues. Develop benchmarks, reporting, and analysis for specific product categories.

Product Quality:
  • Ensure processes such as vendor onboarding (Stage Gate) are followed at the product / sourcing inception stage so that product quality and compliance targets are met.
  • Monitor, document, and report product quality issues and draft product advisories and recalls.
  • Provide technical support to downstream customers by coordinating product inspections or product testing to support root cause analysis.
  • Participate in or lead vendor quality audits as needed and support inspections.
  • Work with vendors to implement corrective actions and develop product improvements.
  • Review nonconformance data and make data-driven decisions for best resolutions.

Product Compliance:
  • Lead the Own Brand certification program for specific categories, ensuring products are properly tested, labeled, and marked as required and are safe for consumer and contractor use in the market.
  • Work with third party certification and testing agencies to make sure specific Own Brand products are properly certified. Examples: UL, ETL, FM, CSA, ASME, NEC, ASTM, ANSI, MSS, NFPA, NSF, etc.
  • Research industry compliance regulations and policies at federal and state level.
  • Create and/or revise compliance policies and related documentation, including standard operating procedures, spec sheets, product certification databases, etc.
  • Communicate compliance policies and guidelines to category management, legal and designated departments.

Qualifications:
  • Bachelor's degree is required with preference in an engineering field. Demonstrated quality assurance or compliance experience will be considered.
  • ASQ Certification(s) is a plus: CQE, CQA, CQPA, or CMQ/OE
  • Experience with quality tools, such as six sigma, lean manufacturing, FMEA, and root cause analysis (8D, 5Why, etc.)
  • Knowledge of industry compliance requirements including ASME, ASTM, ANSI, MSS, NSF, NFPA, CSA, ETL, NEC, DOE, CEC, Energy Star, UL approvals, etc.
  • Knowledge of Consumer Product Safety Commission (CPSC) rules, regulations, and processes regarding recalls.
  • Ability to analyze complex issues and produce working solutions.
  • Strong process orientation.
  • Ability to prioritize, multitask and manage deadlines.
  • Ability to handle stress and work well in a fast-paced environment.
  • Ability to work well independently and as a team.
  • Excellent communication skills (oral, written and telephone skills).
  • Strong computer skills (Microsoft Office: Word, Excel, Power BI, PowerPoint).
  • Effective listening and interpersonal skills.
  • Poise and maturity to interact with management, vendors, and customers.
  • Interact if needed with regulatory and certification agencies.
  • Support and enforce corporate policies and initiatives.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#LI-Remote
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
$5,608.34 - $8,975.00
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

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