... chat, ticket, phone). We want people for whom going over and above is second nature, who value the ... remote installations as needed Assist remote users with access problems ranging from password ...
... chat, ticket, phone). We want people for whom going over and above is second nature, who value the ... remote installations as needed Assist remote users with access problems ranging from password ...
CSR I Operations (Temporary, Remote Lawrence KS)
VA · On-site +1
$16 - $21.75/hr
... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...
CSR I Operations (Temporary, Remote Lawrence KS)
VA · On-site +1
$16 - $21.75/hr
... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...
CSR I Operations (Temporary, Remote McAllen, TX)
VA · On-site +1
$16 - $21.75/hr
... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...
CSR I Operations (Temporary, Remote McAllen, TX)
VA · On-site +1
$16 - $21.75/hr
... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Provide technical support via phone, email, chat, and remote support tools * Utilize BeyondTrust Remote Support software to assist users remotely * Troubleshoot PC and Mac hardware, operating systems ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Provide technical support via phone, email, chat, and remote support tools * Utilize BeyondTrust Remote Support software to assist users remotely * Troubleshoot PC and Mac hardware, operating systems ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Provide technical support via phone, email, chat, and remote support tools * Utilize BeyondTrust Remote Support software to assist users remotely * Troubleshoot PC and Mac hardware, operating systems ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Provide technical support via phone, email, chat, and remote support tools * Utilize BeyondTrust Remote Support software to assist users remotely * Troubleshoot PC and Mac hardware, operating systems ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Provide technical support via phone, email, chat, and remote support tools * Utilize BeyondTrust Remote Support software to assist users remotely * Troubleshoot PC and Mac hardware, operating systems ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Provide technical support via phone, email, chat, and remote support tools * Utilize BeyondTrust Remote Support software to assist users remotely * Troubleshoot PC and Mac hardware, operating systems ...
Remote Operations Center Operator
Annapolis, MD · Remote
$50K - $60K/yr
The Remote Operations Center Operator position is an entry-level role and a fantastic opportunity ... Coordinate with and assist field teams with onsite troubleshooting. * Field phone calls and log ...
Quick apply
Remote Operations Center Operator
Annapolis, MD · Remote
$50K - $60K/yr
The Remote Operations Center Operator position is an entry-level role and a fantastic opportunity ... Coordinate with and assist field teams with onsite troubleshooting. * Field phone calls and log ...
Remote Operations Center Operator
Annapolis, MD · On-site +1
$50K - $60K/yr
The Remote Operations Center Operator position is an entry-level role and a fantastic opportunity ... Coordinate with and assist field teams with onsite troubleshooting. * Field phone calls and log ...
Remote Operations Center Operator
Annapolis, MD · On-site +1
$50K - $60K/yr
The Remote Operations Center Operator position is an entry-level role and a fantastic opportunity ... Coordinate with and assist field teams with onsite troubleshooting. * Field phone calls and log ...
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Experience Planning Specialist (Remote)
Washington, DC · Remote
$40K - $60K/yr
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
Quick apply
Experience Planning Specialist (Remote)
Washington, DC · Remote
$40K - $60K/yr
Key Responsibilities: * Assist clients with planning and coordinating customized service ... Provide timely and professional customer support via phone, email, and chat * Manage client ...
CSR II Operations (Temporary, Remote McAllen, TX)
VA · On-site +1
$16 - $21.75/hr
... chat and web browsers to perform their duties. The processes that the Customer Service ... and assist all customers transferred from Customer Service Representative I • Provide the ...
CSR II Operations (Temporary, Remote McAllen, TX)
VA · On-site +1
$16 - $21.75/hr
... chat and web browsers to perform their duties. The processes that the Customer Service ... and assist all customers transferred from Customer Service Representative I • Provide the ...
CSR II Operations (Temporary, Remote Lawrence KS)
VA · On-site +1
$16 - $21.75/hr
... chat and web browsers to perform their duties. The processes that the Customer Service ... and assist all customers transferred from Customer Service Representative I • Provide the ...
CSR II Operations (Temporary, Remote Lawrence KS)
VA · On-site +1
$16 - $21.75/hr
... chat and web browsers to perform their duties. The processes that the Customer Service ... and assist all customers transferred from Customer Service Representative I • Provide the ...
Licensed Remote Mental Health Counselor
Silver Spring, MD · Remote
$90K - $100K/yr
As a crucial part of our telehealth service, you will engage through video chat sessions, making ... * Assist clients in cultivating effective coping strategies, problem-solving abilities, and ...
Licensed Remote Mental Health Counselor
Silver Spring, MD · Remote
$90K - $100K/yr
As a crucial part of our telehealth service, you will engage through video chat sessions, making ... * Assist clients in cultivating effective coping strategies, problem-solving abilities, and ...
Certified Occupational Therapy Assistant (COTA) - Remote
Arlington, VA · Remote
$30 - $46/hr
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy ... We are a therapist-owned and operated organization * Career Advancement - We believe in recognizing ...
Quick apply
Certified Occupational Therapy Assistant (COTA) - Remote
Arlington, VA · Remote
$30 - $46/hr
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy ... We are a therapist-owned and operated organization * Career Advancement - We believe in recognizing ...
Certified Occupational Therapy Assistant (COTA) - Remote
Washington, DC · Remote
$30 - $46/hr
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy ... We are a therapist-owned and operated organization * Career Advancement - We believe in recognizing ...
Quick apply
Certified Occupational Therapy Assistant (COTA) - Remote
Washington, DC · Remote
$30 - $46/hr
As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy ... We are a therapist-owned and operated organization * Career Advancement - We believe in recognizing ...
(Remote) Director of Product
Washington, DC · Remote
$263K - $276K/yr
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... The Product operating model * Design and implement the intake, discovery, prioritization, roadmap ...
(Remote) Director of Product
Washington, DC · Remote
$263K - $276K/yr
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... The Product operating model * Design and implement the intake, discovery, prioritization, roadmap ...
(Remote) Director of Product
Washington, DC · Remote
$263K - $276K/yr
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... The Product operating model * Design and implement the intake, discovery, prioritization, roadmap ...
(Remote) Director of Product
Washington, DC · Remote
$263K - $276K/yr
... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... The Product operating model * Design and implement the intake, discovery, prioritization, roadmap ...
Remote Support Technician, Journeyman
Arlington, VA · On-site +1
$43K - $54K/yr
Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support ...
Remote Support Technician, Journeyman
Arlington, VA · On-site +1
$43K - $54K/yr
Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support ...
Limited Cyberspace Operator
Fort George G Meade, MD · On-site +1
$86K - $198K/yr
Remote Work: No Job Number: R0242614 Location: Fort Meade,MD,US Share job via: Share Limited ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...
Limited Cyberspace Operator
Fort George G Meade, MD · On-site +1
$86K - $198K/yr
Remote Work: No Job Number: R0242614 Location: Fort Meade,MD,US Share job via: Share Limited ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...
Logistics Coordinator (Work From Home) - $1,800 to $3,500 Weekly
Columbia, MD · On-site +1
$1.8K - $3.5K/wk
As a Remote Logistics Coordinator , you'll assist with scheduling, communication, and freight ... Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ...
Logistics Coordinator (Work From Home) - $1,800 to $3,500 Weekly
Columbia, MD · On-site +1
$1.8K - $3.5K/wk
As a Remote Logistics Coordinator , you'll assist with scheduling, communication, and freight ... Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ...
Assistant Remote Chat Operator information
What is the difference between Assistant Remote Chat Operator vs Customer Service Representative?
| Aspect | Assistant Remote Chat Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or equivalent; communication skills |
| Work Environment | Remote, online chat platforms | Remote or in-office, call centers or online |
| Industry Usage | Customer support, tech support, e-commerce | Retail, telecom, banking, tech |
| Search & Comparison Intent | Yes | Yes |
The Assistant Remote Chat Operator and Customer Service Representative roles share similarities in credentials and work environment, often serving customers via online platforms. However, the Assistant Remote Chat Operator typically focuses solely on chat-based support, while Customer Service Representatives may handle calls and emails as well. Both roles are essential in customer support industries and are frequently compared by job seekers seeking remote support positions.
What are the most commonly searched types of Remote Chat Operator jobs in Washington?
The most popular types of Remote Chat Operator jobs in Washington are:
What are popular job titles related to Assistant Remote Chat Operator jobs in Washington?
For Assistant Remote Chat Operator jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Assistant Remote Chat Operator jobs in Washington look for?
The top searched job categories for Assistant Remote Chat Operator jobs in Washington are:
What cities in Washington are hiring for Assistant Remote Chat Operator jobs?
Cities in Washington with the most Assistant Remote Chat Operator job openings:
Full-time
Re-posted 24 days ago
Job description
Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
HS Diploma or GED
3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred
Strong interpersonal communication skills with a high degree of empathy is a must
Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required
Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required
Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus
Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
Experience in supporting PCs and Windows OS in a commercial or enterprise environment
Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
Working knowledge of Active Directory and basic AD administration
Employment Type: US Regular FT