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Remote Telecom Service Delivery Jobs in California

Akraya Inc.

Project Lead : 26-01730

Campbell, CA · On-site +1

$50 - $60/hr

Remote Pay Range: $50 - $55 per hour on W2 Job Summary: Seeking an experienced Operations and Service Delivery Lead to oversee customer-facing operations and service delivery for Distributed Energy ...

Nexora Talent

Remote- Customer Experience Service

Oakland, CA · Remote

$18.25 - $25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... This position requires strong communication skills, organization, and a commitment to delivering ...

Nexora Talent

Remote- Customer Experience Service

Fresno, CA · Remote

$16 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... This position requires strong communication skills, organization, and a commitment to delivering ...

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All JobsTelecom Service Delivery JobsRemote Telecom Service Delivery JobsRemote Telecom Service Delivery Jobs in California

Remote Telecom Service Delivery information

What is remote telecom service delivery?

Remote Telecom Service Delivery refers to the process of managing, implementing, and supporting telecommunication services for clients without the need for onsite visits. Professionals in this role coordinate the installation, activation, troubleshooting, and maintenance of telecom products and services using digital tools and communication platforms. This approach allows companies to efficiently serve clients across different locations, reduce operational costs, and minimize downtime. It requires strong technical expertise, problem-solving skills, and the ability to work effectively with both customers and technical teams from a distance.

What are the main challenges faced by professionals in remote telecom service delivery roles, and how can they be addressed?

Professionals in Remote Telecom Service Delivery often encounter challenges such as coordinating with on-site teams, troubleshooting issues without physical access to equipment, and managing client expectations across different time zones. Effective communication and strong organizational skills are essential to overcome these hurdles. Utilizing remote diagnostic tools, maintaining detailed documentation, and fostering close collaboration with field technicians can help ensure smooth service delivery and client satisfaction.

What are the key skills and qualifications needed to thrive as a remote telecom service delivery professional, and why are they important?

To thrive as a Remote Telecom Service Delivery professional, you need a solid understanding of telecommunications technologies, project management, and service delivery processes, often supported by a relevant degree or certifications like ITIL or PMP. Familiarity with network management tools, ticketing systems, and remote monitoring platforms is typically required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These competencies are crucial for efficiently coordinating services, resolving technical issues, and ensuring high customer satisfaction in a remote environment.

What is the difference between Remote Telecom Service Delivery vs Remote Telecom Network Technician?

AspectRemote Telecom Service DeliveryRemote Telecom Network Technician
CredentialsCertifications like CCNA, CompTIA Network+Certifications like CCNA, CompTIA Network+
Work EnvironmentCustomer sites, remote support, office-basedRemote troubleshooting, on-site visits, network labs
Employer & Industry UsageTelecom providers, service companiesTelecom providers, network maintenance firms
Common Search & ComparisonRemote Telecom Service DeliveryRemote Telecom Network Technician

Remote Telecom Service Delivery and Remote Telecom Network Technician roles share similar certifications and industry environments. However, Service Delivery focuses on managing customer relationships and deploying telecom services remotely, while Network Technicians primarily troubleshoot and maintain network hardware and infrastructure. Both roles are essential in the telecom industry but differ in daily tasks and focus areas.

What are the most commonly searched types of Telecom Service Delivery jobs in California?

The most popular types of Telecom Service Delivery jobs in California are:

What cities in California are hiring for Remote Telecom Service Delivery jobs?

Cities in California with the most Remote Telecom Service Delivery job openings:

Remote Telecom Service Delivery jobs near you

Advisor Delivery Specialist

Gainwell Technologies LLC

Roseville, CA • On-site, Remote

$86K - $123K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New

Key responsibilities

  • Manage client relationships and ensure service delivery objectives are met.

  • Collaborate with account and operational teams to plan projects, forecast demand, and support resource and workload planning.

  • Monitor account budgets, support implementation of new services, and drive service improvements to enhance customer satisfaction.

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

138th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary
As an Advisor Delivery Specialist at Gainwell, you will serve as a key liaison between clients and internal delivery teams, ensuring successful execution of business solutions and service delivery objectives. This role manages client relationships, supports operational and financial oversight of assigned accounts, and drives continuous service improvements to enhance customer satisfaction. The Senior Professional works collaboratively across functional areas to support project planning, service integration, and business growth initiatives while providing guidance to less experienced team members.
Your role in our mission
  • Manage client relationships and ensure service delivery objectives are met.
  • Collaborate with account teams to forecast demand and support resource planning.
  • Partner with operational teams to plan projects and workload requirements.
  • Monitor account budgets and ensure compliance with financial policies.
  • Drive service improvements to enhance client satisfaction and delivery outcomes.
  • Support implementation of new services, solutions, and business initiatives.
  • Provide leadership, guidance, and mentoring to less experienced team members.
What we're looking for

  • Education and Experience

    • Bachelor's degree in Business Administration, Engineering, Information Systems, or a related field; or an equivalent combination of education and experience.
    • Nine (9) or more years of support services, project management, program management, account management, or related experience.
    • Experience within the technology industry preferred.
    • Experience supporting technology products, services, or operating environments preferred.

    Knowledge, Skills, and Abilities

    • Project and program management skills.
    • Strong analytical and problem-solving abilities.
    • Effective communication and interpersonal skills.
    • Leadership and organizational capabilities.
    • Experience managing budgets and contractual obligations.
    • Relationship-building and stakeholder management skills.
    • Ability to work effectively in a team environment.
What you should expect in this role
  • Remote opportunity to work anywhere within the United States.
  • Travel may be required based on business needs.
  • Occasional work outside normal business hours as business needs dictate.

The pay range for this position is $86,300.00 - $123,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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