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Remote Telecom Planner Jobs in Texas (NOW HIRING)

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... telecom, technology e-commerce, and financial services ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... telecom, technology e-commerce, and financial services ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

GAI Consultants

Data Center Program Manager

Austin, TX · On-site +1

$119K/yr

... in the tech and telecom sectors. * Enjoy flexible work arrangements (remote/hybrid options ... Demonstrates a high degree of creativity, foresight, and mature judgment in planning, organizing ...

GAI Consultants

Data Center Program Manager

Houston, TX · On-site +1

$112K/yr

... in the tech and telecom sectors. * Enjoy flexible work arrangements (remote/hybrid options ... Demonstrates a high degree of creativity, foresight, and mature judgment in planning, organizing ...

ValorVIP

Credentialed Tax Professional

Dallas, TX · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... planning strategies and identify opportunities for deductions and credits. * Stay current with ...

MCI Careers

Insurance Account Director

Dallas, TX · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... planning, change management, process creation and adherence, and service delivery. In this role ...

MCI Careers

Insurance Account Director

Dallas, TX · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... planning, change management, process creation and adherence, and service delivery. In this role ...

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Remote Telecom Planner information

What is a remote telecom planner?

A Remote Telecom Planner is a professional who designs, plans, and optimizes telecommunications networks, such as fiber optic or wireless systems, while working remotely. They use specialized software and mapping tools to determine network layouts, assess infrastructure needs, and ensure efficient coverage. This role often involves collaborating with engineers, project managers, and field teams to coordinate installations and upgrades. Remote Telecom Planners play a crucial part in expanding and maintaining reliable communication networks, especially as demand for high-speed connectivity grows.

What are the key skills and qualifications needed to thrive as a remote telecom planner?

To thrive as a Remote Telecom Planner, you need strong knowledge of telecommunications infrastructure, network design, and project management, often supported by a degree in engineering or a related field. Familiarity with GIS mapping software, AutoCAD, and telecom planning tools, as well as relevant certifications like RCDD, are typically required. Excellent communication, problem-solving, and time management skills are crucial for coordinating with teams and stakeholders remotely. These skills ensure efficient, accurate network planning and seamless collaboration, which are vital for delivering successful telecom projects in a remote setting.

What are some common challenges remote telecom planners face when coordinating with on-site teams?

Remote Telecom Planners often encounter challenges in ensuring clear communication and alignment with on-site teams, especially when managing multiple projects across different locations. Time zone differences, varying site conditions, and limited access to real-time information can complicate project planning and execution. To overcome these obstacles, planners rely on detailed documentation, regular virtual meetings, and collaborative digital tools to keep projects on track and maintain strong team connections.

What is the difference between Remote Telecom Planner vs Remote Network Engineer?

AspectRemote Telecom PlannerRemote Network Engineer
Required CredentialsBachelor's in Telecommunications, Engineering, or related field; certifications like CCNA or CCNPBachelor's in Computer Science, Networking, or related; certifications like CCNA, CCNP, or CCIE
Work EnvironmentDesigning telecom infrastructure, planning network layouts, collaborating with vendors remotelyConfiguring, troubleshooting, and maintaining network systems remotely
Employer & Industry UsageTelecom service providers, infrastructure companies, consulting firmsIT firms, telecom companies, data centers

While both roles involve network infrastructure, Remote Telecom Planners focus on designing and planning telecom networks, whereas Remote Network Engineers handle the implementation and maintenance of network systems. Both require similar certifications and often work in the same industry sectors, but their core responsibilities differ.

What are the most commonly searched types of Telecom Planner jobs in Texas? The most popular types of Telecom Planner jobs in Texas are:
What are popular job titles related to Remote Telecom Planner jobs in Texas? For Remote Telecom Planner jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Telecom Planner jobs in Texas look for? The top searched job categories for Remote Telecom Planner jobs in Texas are:
What cities in Texas are hiring for Remote Telecom Planner jobs? Cities in Texas with the most Remote Telecom Planner job openings:
Remote Telecom Planner jobs near you
Infographic showing various Remote Telecom Planner job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution.

Call Center Client Account Manager III

MCI Careers

Dallas, TX • Remote

$55K - $65K/yr

Full-time

Re-posted 22 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced Call Center Client Account Manager III to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success.

This is a senior-level position requiring proven experience managing contact center client accounts. Experience in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator and confident presenter who excels at building strong professional relationships. You should demonstrate a high level of ownership, strong problem-solving skills, and a results-driven work ethic.

This is a full-time, office-based position with up to 20% travel required. As the primary point of contact between the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, lead strategic planning initiatives, oversee change management, ensure process compliance, and drive high-quality service delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Develop a detailed understanding of client products and services
  • Process design and implementation
  • Client scorecards and business reviews
  • Ongoing continuous improvement
  • Issue identification and resolution
  • Project management of new launches and initiatives
  • Program efficiency and financial performance

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Requires 10+ years of experience
  • Must have the ability to learn customer service software applications
  • Proficient in Microsoft Office Suite products
  • Experience managing complex business process
  • Effective communication skills
  • Problem-solving and analytical ability
  • Ability to multi-task in a fast-paced environment
  • High school diploma or equivalent
  • Minimum 18 years of age
  • Lean Six Sigma, Six Sigma, and project management certification are a plus
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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