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Remote Technician Jobs in Rochester, MI (NOW HIRING)

Edge Technologies

Field Service Technician

Detroit, MI · Remote

Rapid and sustained growth has us seeking a Field Service Technician to be a part of our Technical Support team.Our work environment includes:Growth opportunitiesWellness programsTraining and support ...

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Outlook PST files. Break/Fix troubleshooting experience in larger ...

ABB

Field Service Technician

MI · Remote

$68K - $109K/yr

Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.

Applus+

Level 3 Consultant - TCSG

Troy, MI · Remote

The Training, Consulting, and Services Group consists of a fully remote team. Candidates can live ... Technicians must be certified to NAS-410. This is a great opportunity to travel throughout the US!

Applus+

Level 3 Consultant - TCSG

Troy, MI · Remote

The Training, Consulting, and Services Group consists of a fully remote team. Candidates can live ... Technicians must be certified to NAS-410. This is a great opportunity to travel throughout the US!

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All JobsTechnician JobsRemote Technician JobsRemote Technician Jobs in Rochester, MI

Remote Technician information

What is a remote technician?

A Remote Technician is a professional who provides technical support and troubleshooting services to clients or employees from a remote location, rather than being physically present on-site. They use various communication tools, such as phone, email, or remote desktop software, to diagnose and resolve issues related to computers, networks, software, or other technical systems. Remote Technicians are commonly employed by IT support centers, managed service providers, or large organizations with distributed workforces. Their role is crucial for maintaining business operations, especially when immediate on-site support is not feasible.

What are the key skills and qualifications needed to thrive as a remote technician?

To thrive as a Remote Technician, you need strong technical troubleshooting skills, a solid understanding of networking and hardware, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with remote desktop tools, ticketing systems, and diagnostic software is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for assisting users remotely. These competencies ensure efficient issue resolution, minimize downtime, and deliver a seamless support experience for clients or employees in dispersed locations.

What are some common challenges faced by remote technicians, and how can these be overcome?

Remote Technicians often face challenges such as troubleshooting issues without physical access to equipment, managing communication across different time zones, and maintaining clear documentation. These can be overcome by utilizing robust remote access tools, establishing clear communication protocols with clients and team members, and keeping detailed records of all actions taken during support sessions. Proactive problem-solving and continuous learning about new technologies also help Remote Technicians excel in their roles.

What is the difference between Remote Technician vs Help Desk Technician?

AspectRemote TechnicianHelp Desk Technician
CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Help Desk certifications, sometimes vendor-specific
Work EnvironmentRemote, on-site support for hardware/software issuesHelp desk, call centers, remote or on-site support
Industry UsageIT support, technical services, customer supportIT support, customer service, technical assistance
Common Search/ComparisonRemote TechnicianHelp Desk Technician

Remote Technicians and Help Desk Technicians both provide technical support, often requiring similar certifications and working in IT support environments. The main difference is that Remote Technicians typically handle more complex hardware and software issues remotely, while Help Desk Technicians often focus on initial troubleshooting and customer assistance, sometimes on-site. Both roles are essential in IT support and frequently searched together by job seekers.

What remote technician jobs can be done remotely?

Remote technician jobs typically include roles such as IT support specialist, network technician, help desk technician, and systems administrator. These positions often require troubleshooting skills, remote access tools, and certifications like CompTIA A+ or Network+; they can be performed from home with a reliable internet connection and appropriate hardware.

What are the most commonly searched types of Technician jobs in Rochester, MI?

The most popular types of Technician jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Technician jobs?

Cities near Rochester, MI with the most Remote Technician job openings:

Remote Technician jobs near you
Infographic showing various Remote Technician job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Field Service Technician

Edge Technologies

Detroit, MI • Remote

Full-time

Medical, Retirement

Posted 25 days ago

Job description

Edge Technologies is a leading provider of machine tool automation and peripheral equipment for the metalworking industry. Rapid and sustained growth has us seeking a Field Service Technician to be a part of our Technical Support team.Our work environment includes:Growth opportunitiesWellness programsTraining and support Edge Technologies is seeking a Field Service Technician to work in the Detroit/Southern Michigan region.Responsibilities:Responsible for installing, troubleshooting, and servicing magazine bar feeder equipment on CNC lathes at customer locations throughout a specified regionReceive a briefing from fellow Technical Support associates before the customer visit. This will include any action or troubleshooting activities already taken with the customer to address their needsTools and instruments provided Qualifications:Related service technician experience of two through five years or equivalent certified technical training on industrial equipment that utilizes PLC/HMI driven motion controlAbility to effectively communicate with the customer and professionally represent the company is a critical requirementKnowledge of industrial electronics, wiring, and electro-mechanical troubleshootingKnowledge of CNC turning centers, specifically sliding headstock lathes, is a plusMust possess above-average computer skills and be able to use Windows and other software packages such as Salesforce Lightning Job Type: Full-timeBenefits:Health insurancePaid time offDental insurance401(k) and 401(k) matchingVision insuranceLife insuranceFlexible spending accountEmployee assistance program Schedule:Day shiftMonday to FridayOvernight travel will be 50 - 75% depending on your base of operation License/Certification:Driver's License (Required)
Job Posted by ApplicantPro