ZipRecruiter

Log In

2

Remote Technical Support Jobs in Washington, DC (NOW HIRING)

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

Maximus

Technical Project Coordinator

VA · On-site +1

This role is remote. The Technical Project Coordinator supports IT operations by coordinating high-volume technical projects across infrastructure, cloud, network, endpoint, and IT service management ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

next page

Showing results 1-20

All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Washington, DC

Remote Technical Support information

See Washington, DC salary details

$16

$29

$50

How much do remote technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote technical support in Washington, DC is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What are the most commonly searched types of Technical Support jobs in Washington, DC?

The most popular types of Technical Support jobs in Washington, DC are:

What are popular job titles related to Remote Technical Support jobs in Washington, DC?

For Remote Technical Support jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Washington, DC look for?

The top searched job categories for Remote Technical Support jobs in Washington, DC are:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Washington, DC as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $61,363 per year, or $29.5 per hour.

Technical Support Engineer

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support background and experience supporting software solutions for our Americas customers.
  • Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
  • Handle cases remotely.
  • High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting and issue resolution
  • Cooperate and communicate closely with all internal teams within Cellebrite.
  • Adhere and assure compliance with established SLA & KPI.

Requirements:
Hands on experience with:
  • Windows Workstation / application support -Advanced
  • Networking services and products -Intermediate

o At least 2 years of experience in technical support or IT support
o At least 2 years of experience in supporting Application Software solutions
o Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to Multitask and function appropriately under stressful conditions.
An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - AWS/ MS Cloud services / CCNA / MCSA etc.)
o knowledge in databases - SQL, Scripting
o Experience in Mobile Cellular world
o Experience in SaaS environments - Supporting infrastructure.
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities:
• Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
• Good communication skills (oral and written)
• Hold Yourself accountable, High level of responsibility
• Ability to work both in a team environment and individually.
• Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
• Native English Spoken and Written
• Spanish and / or Portuguese would be Highly beneficial.
Requirements

Apply