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Remote Technical Support Jobs in Washington, DC (NOW HIRING)

Parsons

Technical Subject Matter Expert - TS/SCI Poly

Quantico, VA · Remote

$24 - $30.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Subject Matter Expert provides technical support for government-directed virtual ... supporting authorized virtual operations * Deploy and sustain virtual private servers, remote ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Optimal Networks

SupportCenter Specialist - Tier 1

Rockville, MD · Remote

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... remote Scheduled Weekly Hours: 40 (Full-Time) Travel Required: Less than 5% Responsibilities This position has the following responsibilities. * Handling customer technical support cases through ...

Alston

FDA Technical Consultant

Washington, DC · On-site +1

Prepare clients for inspections, provide inspection support (remote and on-site) * Provide technical support for remediation efforts in response to Form FDA 483s, Warning Letters, and other ...

ProSidian Consulting, LLC

O&M Technical Advisor

Washington, DC · Remote

$131K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Region, at or near CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across ... The LPO evaluates projects from Technical, Engineering, Financial, Commercial, Environmental ...

ProSidian Consulting

O&M Technical Advisor

Washington, DC · Remote

$131K - $132K/yr

Region, at or near CONUS - Located In Washington, DC / Nationwide (Remote Project Support Across ... Competencies Required * Technical judgment; independence and objectivity; analytical rigor ...

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Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Washington, DC

Remote Technical Support information

See Washington, DC salary details

$16

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How much do remote technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote technical support in Washington, DC is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What are the most commonly searched types of Technical Support jobs in Washington, DC?

The most popular types of Technical Support jobs in Washington, DC are:

What are popular job titles related to Remote Technical Support jobs in Washington, DC?

For Remote Technical Support jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Washington, DC look for?

The top searched job categories for Remote Technical Support jobs in Washington, DC are:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Washington, DC as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $61,363 per year, or $29.5 per hour.

Program Support Specialist I

Think Tank, Inc.

Silver Spring, MD • Remote

Contractor

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

*Authorized to work in the US required; US Citizenship preferred

*Remote Position TBD

*Applicants residing in the DMV area preferred as the client is located in Silver Spring, MD

*Three references required

POSITION DESCRIPTION:

The Program Support Specialist I will provide experienced administrative and technical support to engineering, logistics, and program management activities in support of the NOAA. Working with minimal supervision, this position supports the effective execution of complex engineering and operational programs by assisting with coordination, documentation, reporting, and day-to-day program support functions. The Program Support Specialist I will contribute to the efficient planning, tracking, and execution of program activities across the system life cycle.

RESPONSIBILITIES:

  • Provide administrative and technical support to engineering, logistics, and program management activities with minimal supervision.
  • Support coordination of meetings, schedules, action items, and program deliverables.
  • Prepare, maintain, and distribute program documentation and reports
  • Assist with project tracking, document control, and configuration management activities.
  • Support quality assurance, compliance, and continuous improvement efforts.

REQUIREMENTS:

  • High school diploma
  • 0-4 years of experience providing engineering, project, or administrative support functions.
  • Experience supporting technical or operational programs with minimal supervision.
  • Strong organizational and coordination skills.
  • Ability to work independently and manage multiple priorities.
  • Clear written and verbal communication skills

Think Tank is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Compensation for the successful candidate will be determined based on a variety of factors, including education, relevant work experience, work location, specific job responsibilities, professional certifications, and other job-related criteria.

Think Tank also offers a comprehensive benefits package that includes medical, dental, and vision coverage; long-term and short-term disability; and a 401(k) plan. All benefits are subject to eligibility requirements.

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