Remote Technical Support Specialist Jobs in Bothell, WA

Summary
NOTE: THE 2-PAGE RESUME REQUIREMENT DOES NOT APPLY TO THIS OCCUPATIONAL SERIES. FOR MORE INFORMATION, REFER TO REQUIRED DOCUMENTS BELOW
Serves as a Biomedical Equipment Support Specialist (BESS) within a Healthcare Technology Management (HTM) department at VA Puget Sound Health Care System. Works in support of the medical equipment management program. Troubleshoots and performs planned maintenance on a range of medical devices, patient care equipment and clinical systems.
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Duties
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Duties will vary by grade, but at the GS-11 level:

• Manages the lifecycle of medical equipment, patient care equipment and clinical systems.
• Troubleshoots medical equipment, patient care equipment and clinical systems using a variety of technical data and completes corrective action.
• Performs incoming inspections and planned maintenance on medical equipment, patient care equipment and clinical systems.
• Documents all work in the Computerized Maintenance Management System (CMMS).
• Responds to and remediates hazard alerts, recall notifications, and incidents concerning medical equipment and clinical systems. Documents all actions in the appropriate system.
• Monitors system backups, ensures network connectivity, mitigates cybersecurity vulnerabilities, and maintains clinical systems.
• Utilizes test equipment in accordance with manufacturer instructions.
• Manages projects involving medical equipment, patient care equipment and clinical systems.
• Provides customer support to staff, evaluates issues and needs, responds with solutions, and keeps customers abreast of status.
• Educates staff on the safe operation and user-level maintenance of medical equipment and clinical systems.
• Serves as a Contracting Officer's Representative (COR) and/or purchase card holder.
• Develops documentation to purchase commodities and/or vendor services. Manages, monitors, and evaluates contractor performance and addresses issues or deficiencies.
• Complies with applicable standards, policies, procedures, and regulatory requirements.
• Provides guidance and mentorship to expand professional knowledge and enhance technical skillsets.
• Maintains and enhances knowledge in technological advancements through professional development and technical training.
• Performs additional duties as directed by supervisor or designee related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements.
• Represents HTM department on committees and in meetings as delegated by supervisor.
• Driving to Community Based Outpatient Clinics (CBOCs) and Domiciliary in government owned vehicle (GOV), SUV, box truck, sedan, to perform scheduled and unscheduled maintenance.

Work Schedule: Monday-Friday 8:00am-4:30pm.
Telework: Not Available.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Must possess a current, valid drivers' license and be cleared to drive.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
NOTE: THE 2-PAGE RESUME REQUIREMENT DOES NOT APPLY TO THIS OCCUPATIONAL SERIES. FOR MORE INFORMATION, REFER TO REQUIRED DOCUMENTS BELOW
To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement.
Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education, Experience, or Certification:
  
  1. Associates or higher degree in the biomedical technology or biomedical engineering field; OR
  2. Associates or higher degree in electronics, a field of information technology, or engineering (other than biomedical engineering) AND 1 year of creditable experience in healthcare industry; OR
  3. Completion of the Department of Defense (DOD) biomedical equipment technician training program; OR
  4. Completion of a DOD training program in repair and maintenance of electronic systems or information technology AND 1 year of creditable experience in healthcare industry; OR
  5. Completion of a biomedical engineering technician or Healthcare Technology Management (HTM) certificate program that included an internship or apprenticeship; OR
  6. Completion of biomedical engineering technician or HTM certificate program that did not include an internship AND 1 year of creditable experience in healthcare industry; OR
  7. Hold or having ever held certification as a Certified Biomedical Equipment Technician (CBET), Certified Radiology Equipment Specialist (CRES), Certified Laboratory Equipment Specialist (CLES), or Certified Healthcare Technology Manager (CHTM). Continuous maintenance of certification is not required throughout VHA employment.
• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations:
Biomedical Equipment Support Specialist, GS-05
Experience or Education: None beyond the basic requirements.
Assignment: Employees at this grade level serve as entry-level developmental BESSs. It is expected that they receive guidance from more experienced staff members and require regular supervision. BESSs at this grade level perform basic tasks designed to prepare them for promotion. They troubleshoot and perform planned maintenance on general medical equipment. Entry-level BESSs assist with incoming inspections and documentation.
Biomedical Equipment Support Specialist, GS-07
Experience: One year of creditable experience in healthcare industry equivalent to the next lower grade.
**In addition to the experience above, the candidate must demonstrate the following KSAs:

• Knowledge of physics, anatomy, and physiology.
• Knowledge of electronics such as analog, digital, and microprocessor theory.
• Knowledge of the use of standard level test equipment such as multimeters, electrical safety analyzers, patient simulators, storage oscilloscopes, manometers, and tachometers.
• Knowledge of basic networking concepts, such as computer and server hardware and software functionality, information technologies and computer virus protection software, available software patches and upgrades, and information security tools (for example, Microsoft Office, Windows operating systems, and McAfee).
• Skill in documenting all services provided in support of medical equipment and clinical systems in a computerized maintenance management system.
• Ability to learn equipment operating and maintenance procedures.

Biomedical Equipment Support Specialist, GS-09
Experience: One year of creditable experience in healthcare industry equivalent to the next lower grade.
**In addition to the experience above, the candidate must demonstrate the following KSAs:

• Knowledge of basic networking concepts including Access Control List (ACL), Transmission Control Protocol/Internet Protocol (TCP/IP), and Virtual Local Area Networks (VLAN).
• Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools.
• Ability to interpret a variety of technical data such as schematic drawings, wiring diagrams, table charts, mathematical expressions, and formulas.
• Ability to use standard level test equipment including multi-meters, electrical safety analyzers, patient simulators, storage oscilloscopes, manometers, and tachometers.
• Ability to perform equipment maintenance and operating procedures.

Biomedical Equipment Support Specialist, GS-11
Experience: One year of creditable experience in healthcare industry equivalent to the next lower grade.
**In addition to the experience above, the candidate must demonstrate the following KSAs:

• Knowledge of standards including National Fire Protection Association (NFPA), Food and Drug Administration (FDA), the Joint Commission (TJC), and the Association for the Advancement of Medical Instrumentation (AAMI) for safe operation of medical equipment and clinical systems.
• Skill in using test and calibration equipment including digital multimeters, electrical safety analyzers, defibrillator analyzers, patient simulators, manometers, tachometers, and Local Area Network (LAN) analyzers.
• Skill in interpreting a variety of technical data including schematic drawings and wiring diagrams.
• Skill in applying networking principles, such as Access Control List (ACL), Transmission Control Protocol/Internet Protocol (TCP/IP), and Virtual Local Area Networks (VLAN).
• Ability to perform advanced testing to troubleshoot medical equipment and clinical system interfaces.
• Ability to maintain medical computers and software.
• Ability to manage projects involving medical equipment and clinical systems.

Preferred Experience: Preferred experience with networking, CompTIA N+, CompTIA A+ and /or Building Automations Systems, Nurse Call, Fire Suppression, Electronics, Radio System and other non-medical electronic systems.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-11. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-11.
Physical Requirements: This job requires light to heavy lifting, under 15 and over 45 pounds, light to moderate carrying 15-44 pounds, pushing, reaching above shoulder, use of fingers, both hands required, walking, standing, crawling, kneeling, climbing, use of legs and arms, near vision correctable at 13" to 16" to Jaeger 1 to 4, far vision correctable in one eye to 20/20 and to 20/40 in the other, depth perception, ability to distinguish basic colors, ability to distinguish shades of colors, hearing (aid may be permitted), specific hearing requirements, mental and emotional stability. Environmental Factors include excessive noise, intermittent, dust, solvents (degreasing agents), grease and oils, radiant energy, working around machinery with moving parts, working on ladders or scaffolding, working closely with others and working alone.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill addi