Seattle, WA · Remote
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in ... remote) and maintain regular engagement cadence - Leverage customer resolution tools across all ...
Seattle, WA · Remote
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in ... remote) and maintain regular engagement cadence - Leverage customer resolution tools across all ...
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Position Responsibilities Clinical & Technical Support: Provide advanced clinical expertise and ...
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Position Responsibilities Clinical & Technical Support: Provide advanced clinical expertise and ...
Seattle, WA · Remote
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in ... remote) and maintain regular engagement cadence - Leverage customer resolution tools across all ...
Seattle, WA · Remote
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in ... remote) and maintain regular engagement cadence - Leverage customer resolution tools across all ...
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Position Responsibilities Clinical & Technical Support: Provide advanced clinical expertise and ...
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Position Responsibilities Clinical & Technical Support: Provide advanced clinical expertise and ...
Seattle, WA · Remote
$28 - $32/hr
Field Support Technician - Washington (Arlington,Seattle,Tacoma) OUR COMPANY Passport is a leading ... Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits ...
Quick apply
Seattle, WA · Remote
$28 - $32/hr
Field Support Technician - Washington (Arlington,Seattle,Tacoma) OUR COMPANY Passport is a leading ... Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits ...
Seattle, WA · Remote
$28 - $32/hr
Field Support Technician - Washington (Arlington,Seattle,Tacoma) OUR COMPANY Passport is a leading ... Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits ...
Quick apply
Seattle, WA · Remote
$28 - $32/hr
Field Support Technician - Washington (Arlington,Seattle,Tacoma) OUR COMPANY Passport is a leading ... Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits ...
Seattle, WA · On-site +1
$75K - $112K/yr
This position is fully remote. ESSENTIAL FUNCTIONS These essential functions are primary job duties ... Provide ongoing information and technical support to attorneys, legal staff and administrative ...
Seattle, WA · On-site +1
$75K - $112K/yr
This position is fully remote. ESSENTIAL FUNCTIONS These essential functions are primary job duties ... Provide ongoing information and technical support to attorneys, legal staff and administrative ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Quick apply
Seattle, WA · Remote
This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...
Seattle, WA · On-site +1
This role will provide technical direction and support to customers on instrument operation, assay ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...
Seattle, WA · On-site +1
This role will provide technical direction and support to customers on instrument operation, assay ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...
Seattle, WA · On-site +1
$81K - $120K/yr
This position is fully remote. ESSENTIAL FUNCTIONS These essential functions are primary job duties ... Provide ongoing information and technical support to attorneys, legal staff and administrative ...
Seattle, WA · On-site +1
$81K - $120K/yr
This position is fully remote. ESSENTIAL FUNCTIONS These essential functions are primary job duties ... Provide ongoing information and technical support to attorneys, legal staff and administrative ...
Redmond, WA · Remote
$22.30 - $24.50/hr
We consider our technical support to be a vital part of the products we sell and want it to be the best. You will: * Be the first point of contact with external customers over email, chat, and phone.
Quick apply
Redmond, WA · Remote
$22.30 - $24.50/hr
We consider our technical support to be a vital part of the products we sell and want it to be the best. You will: * Be the first point of contact with external customers over email, chat, and phone.
Redmond, WA · On-site +1
$22.30 - $24.50/hr
We consider our technical support to be a vital part of the products we sell and want it to be the best. You will: * Be the first point of contact with external customers over email, chat, and phone.
Redmond, WA · On-site +1
$22.30 - $24.50/hr
We consider our technical support to be a vital part of the products we sell and want it to be the best. You will: * Be the first point of contact with external customers over email, chat, and phone.
$15.79 - $18.89
6% of jobs
$18.89 - $21.98
14% of jobs
$22.91 is the 25th percentile. Wages below this are outliers.
$21.98 - $25.08
16% of jobs
The median wage is $27.59 / hr.
$25.08 - $28.17
17% of jobs
$28.17 - $31.27
14% of jobs
$33.38 is the 75th percentile. Wages above this are outliers.
$31.27 - $34.36
12% of jobs
$34.36 - $37.46
6% of jobs
$37.46 - $40.55
6% of jobs
$40.55 - $43.65
4% of jobs
$43.65 - $46.74
3% of jobs
$46.74 - $49.83
1% of jobs
$15
$30
$49
A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.
To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.
Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.
Seattle, WA • Remote
Full-time
Re-posted 6 days ago
7.4
Based on 7,084 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS). Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role - it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Based in the United States, you will provide bilingual AWS technical support to Mandarin-speaking enterprise customers who have established or are expanding their presence in the US market
These customers span industries including E-commerce, Gaming, FinTech, AI/ML, SaaS, and Social Media. You will work closely with Account Team and AWS Support and Service teams to deliver exceptional customer outcomes.
Full professional proficiency in Mandarin (speaking and writing) is required for this role. Strong working proficiency in English is also required
You will ensure customers receive seamless technical support in their preferred language while navigating the US AWS infrastructure landscape.
This is an exciting time to join - our customers are rapidly adopting Generative AI and AI/ML services on AWS, from Amazon Bedrock and SageMaker to custom model training on GPU infrastructure. As a TAM, you will be at the forefront of helping customers navigate this transformation, guiding them on architecture, operational readiness, and best practices for AI workloads in production. You will also leverage AI-powered tools in your own workflow to deliver faster, more proactive support.
Key job responsibilities
- Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships
- Provide strategic technical guidance across the full cloud adoption lifecycle - from migration planning to operational optimization
- Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)
- Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
- Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work directly with AWS service engineers to ensure customer issues are resolved expediently
- Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support
- Available for non-business hours support to handle urgent issues and critical events
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate and computer and electronic product manufacturing
10,000+ Employees
Seattle, WA, US
