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Remote Technical Support Manager Jobs in Tulsa, OK

System One

Technical Support Analyst II

Tulsa, OK · Remote

Support user account management, permissions, and access controls. * Perform routine maintenance ... Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. * Excellent ...

System One

Technical Program Manager

Tulsa, OK · Remote

$130K - $150K/yr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We are seeking an experienced Technical Program Manager (TPM) to support and lead strategic initiatives across our ...

System One

Technical Program Manager

Tulsa, OK · Remote

$130K - $150K/yr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We are seeking an experienced Technical Program Manager (TPM) to support and lead strategic initiatives across our ...

Iff

Technical Service Account Manager

Pryor, OK · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

Lancesoft INC

Remote Epic Administrator

Tulsa, OK · Remote

$82K/yr

Provide technical support for Epic Hyperspace client environments * Troubleshoot system ... Manage and support VDI environments such as Citrix and VMware Horizon * Participate in after-hours ...

Addison Group

Helpdesk Technician

Tulsa, OK · Remote

$20 - $24/hr

In this role, you'll provide day-to-day technical support to both office and remote employees, troubleshoot hardware and software issues, assist with workstation deployments, and help support an ...

System One

Technical Business Analyst

Tulsa, OK · Remote

$135K - $150K/yr

Remote, USA Type: Direct Hire Compensation: $135,000.00 - $150,000.00 Work Model: Remote - offsite ... management. * Support prompt, agent and orchestration design using approved Microsoft and Azure AI ...

ABB

Strategic Segment Proposal Engineer

Bixby, OK · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

ABB

Strategic Segment Proposal Engineer

OK · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

Addison Group

MSP Technician I

Tulsa, OK · Remote

$45K - $50K/yr

The team provides managed IT services, infrastructure support, and end-user solutions to a diverse ... technical experience. Our client is seeking an MSP Technician I to provide onsite and remote ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Tulsa, OK

Remote Technical Support Manager information

See Tulsa, OK salary details

$26.9K

$78.5K

$134.7K

How much do remote technical support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote technical support manager in Tulsa, OK is $78,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Tulsa, OK?

For Remote Technical Support Manager jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Tulsa, OK look for?

The top searched job categories for Remote Technical Support Manager jobs in Tulsa, OK are:

Remote Technical Support Manager jobs near you

Technical Support Specialist - 2nd Shift -

pregis

Tulsa, OK • Remote

Other

This job post has expired today. Applications are no longer accepted.

Pregis rating

6.9

Company rating: 6.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

75th of 121 rated packaging manufacturers

Job description

Job Title: Technical Support Specialist - 2pm-10pm         

Reports To: Service Support Manager 

Fully Remote Role

Summary of Job 

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required. 

Essential Functions and Responsibilities  

  • Technical Intake & Triage 
  • Serve as the first technical point of contact for inbound customer support requests. 
  • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact. 
  • Prioritize tickets based on uptime risk, SLA requirements, and customer impact. 
  • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions. 
  • Remote Technical Recovery 
  • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations. 
  • Guide customers through safe corrective actions to restore operation whenever possible. 
  • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards. 
  • Escalate complex or unresolved issues with complete technical context and documented findings. 
  • Field Service Coordination 
  • Initiate Work Orders and support field service scheduling when onsite response is required. 
  • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians. 
  • Support travel time optimization and technician utilization through clean, complete case data. 
  • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives. 
  • Ticket Documentation & Data Quality 
  • Document all tickets accurately and consistently in C4C and Field Service Management systems. 
  • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators. 
  • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics. 
  • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. 

Key Performance Indicators 

  • Technical Support Average Response Time 
  • First Contact Fix Rate 
  • Truck Roll Avoidance  
  • Missed Calls and After Hours Call Handling 

Education and Experience 

Required: 

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting. 
  • Handson experience supporting electromechanical or automated equipment. 
  • Ability to troubleshoot systems using logical, structured diagnostic approaches. 

Preferred: 

  • Experience supporting capital equipment, automation, or packaging machinery. 
  • Remote technical support background. 
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks. 

Job Requirements 

#SYS1

Required 

  • Strong technical troubleshooting and customer communication skills. 
  • Ability to perform calmly and effectively in highpressure downtime situations. 
  • High attention to detail in documentation and system updates. 
  • Proficiency with Field Service Management platforms and digital workflows. 

Preferred 

  • Experience with telemetry, remote monitoring, or automated reporting tools. 
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. 
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams. 
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce 

 
Competency 

  • Customer Focus 
  • Operational Discipline 
  • Data Accuracy 
  • CrossFunctional Collaboration 
  • Communication Clarity 
  • Problem Solving 
  • Ownership & Accountability

What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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