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Remote Technical Support Jobs in Tulsa, OK (NOW HIRING)

System One

Technical Support Analyst II

Tulsa, OK · Remote

Technical Support * Provide second-level support for hardware, software, and network issues ... Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. * Excellent ...

Addison Group

Helpdesk Technician

Tulsa, OK · Remote

$20 - $24/hr

In this role, you'll provide day-to-day technical support to both office and remote employees, troubleshoot hardware and software issues, assist with workstation deployments, and help support an ...

Lancesoft INC

Remote Epic Administrator

Tulsa, OK · Remote

$82K/yr

Remote (Yale) Employment Type: Direct Hire Schedule: Monday-Friday | 8:00 AM - 5:00 PM (with ... Provide technical support for Epic Hyperspace client environments * Troubleshoot system ...

System One

Technical Business Analyst

Tulsa, OK · Remote

$135K - $150K/yr

Remote, USA Type: Direct Hire Compensation: $135,000.00 - $150,000.00 Work Model: Remote - offsite ... Support prompt, agent and orchestration design using approved Microsoft and Azure AI tooling where ...

Iff

Technical Service Account Manager

Pryor, OK · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide specialized technical and scientific support for enzyme and yeast applications in customer ...

System One

Technical Program Manager

Tulsa, OK · Remote

$130K - $150K/yr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We are seeking an experienced Technical Program Manager (TPM) to support and lead strategic initiatives across our ...

System One

Technical Program Manager

Tulsa, OK · Remote

$130K - $150K/yr

Hybrid - onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We are seeking an experienced Technical Program Manager (TPM) to support and lead strategic initiatives across our ...

Addison Group

MSP Technician I

Tulsa, OK · Remote

$45K - $50K/yr

... and hands-on technical experience. Our client is seeking an MSP Technician I to provide onsite and remote support for local business customers. This role is ideal for a technically minded ...

Liveops

Remote Spanish Bilingual Customer Service

Tulsa, OK · Remote

$14.25 - $17.75/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Tulsa, OK

Remote Technical Support information

See Tulsa, OK salary details

$13

$23

$40

How much do remote technical support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote technical support in Tulsa, OK is $23.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.91 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Tulsa, OK?

The most popular types of Technical Support jobs in Tulsa, OK are:

What are popular job titles related to Remote Technical Support jobs in Tulsa, OK?

For Remote Technical Support jobs in Tulsa, OK, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Tulsa, OK look for?

The top searched job categories for Remote Technical Support jobs in Tulsa, OK are:

What cities near Tulsa, OK are hiring for Remote Technical Support jobs?

Cities near Tulsa, OK with the most Remote Technical Support job openings:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Tulsa, OK as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, 5% Contract, and 5% Nights. Highlights an 100% Remote job distribution, with an average salary of $49,486 per year, or $23.8 per hour.

Technical Support Specialist - 2nd Shift -

pregis

Tulsa, OK • Remote

Other

This job post has expired today. Applications are no longer accepted.

Pregis rating

6.9

Company rating: 6.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

75th of 121 rated packaging manufacturers

Job description

Job Title: Technical Support Specialist - 2pm-10pm         

Reports To: Service Support Manager 

Fully Remote Role

Summary of Job 

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required. 

Essential Functions and Responsibilities  

  • Technical Intake & Triage 
  • Serve as the first technical point of contact for inbound customer support requests. 
  • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact. 
  • Prioritize tickets based on uptime risk, SLA requirements, and customer impact. 
  • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions. 
  • Remote Technical Recovery 
  • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations. 
  • Guide customers through safe corrective actions to restore operation whenever possible. 
  • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards. 
  • Escalate complex or unresolved issues with complete technical context and documented findings. 
  • Field Service Coordination 
  • Initiate Work Orders and support field service scheduling when onsite response is required. 
  • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians. 
  • Support travel time optimization and technician utilization through clean, complete case data. 
  • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives. 
  • Ticket Documentation & Data Quality 
  • Document all tickets accurately and consistently in C4C and Field Service Management systems. 
  • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators. 
  • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics. 
  • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. 

Key Performance Indicators 

  • Technical Support Average Response Time 
  • First Contact Fix Rate 
  • Truck Roll Avoidance  
  • Missed Calls and After Hours Call Handling 

Education and Experience 

Required: 

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting. 
  • Handson experience supporting electromechanical or automated equipment. 
  • Ability to troubleshoot systems using logical, structured diagnostic approaches. 

Preferred: 

  • Experience supporting capital equipment, automation, or packaging machinery. 
  • Remote technical support background. 
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks. 

Job Requirements 

#SYS1

Required 

  • Strong technical troubleshooting and customer communication skills. 
  • Ability to perform calmly and effectively in highpressure downtime situations. 
  • High attention to detail in documentation and system updates. 
  • Proficiency with Field Service Management platforms and digital workflows. 

Preferred 

  • Experience with telemetry, remote monitoring, or automated reporting tools. 
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. 
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams. 
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce 

 
Competency 

  • Customer Focus 
  • Operational Discipline 
  • Data Accuracy 
  • CrossFunctional Collaboration 
  • Communication Clarity 
  • Problem Solving 
  • Ownership & Accountability

What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

Social media

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