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Remote Technical Support Manager Jobs in Simi Valley, CA

Serene Health

IT Support Specialist

Los Angeles, CA · Remote

As the first point of contact for technical support requests across the organization, you will ... remote-management tools. * Create clear, reusable documentation. Record ticket notes ...

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... System & Device Management * Install, configure, and maintain desktops, laptops, printers, and ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... System & Device Management * Install, configure, and maintain desktops, laptops, printers, and ...

Magnite

Manager, Technical Operations, DV+

Los Angeles, CA · On-site +1

$125K - $135K/yr

... remote, T/W/TH in-office) At Magnite, we cultivate an environment of continuous growth and ... We support internal mobility, skill development, and leadership pathways through structured career ...

Hygiena LLC

Manager, Sales Operations

Camarillo, CA · Remote

This is a full-time, exempt, remote role. About the Role: Sales Operations Manager's role will ... Identify efficiencies in Sales Operations, sales enablement, technical support, technical support ...

TPC

Service and Support Associate

Los Angeles, CA · On-site +1

$18.25 - $23.75/hr

Partner with Account Management and Sales to ensure seamless handoffs Technical Support (Tier 1 & 2) * Serve as the first point of contact for all platform-related support inquiries, triaging ...

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Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Simi Valley, CA

Remote Technical Support Manager information

See Simi Valley, CA salary details

$30.5K

$88.7K

$152.3K

How much do remote technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote technical support manager in Simi Valley, CA is $88,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $107,400.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What job categories do people searching Remote Technical Support Manager jobs in Simi Valley, CA look for?

The top searched job categories for Remote Technical Support Manager jobs in Simi Valley, CA are:

What cities near Simi Valley, CA are hiring for Remote Technical Support Manager jobs?

Cities near Simi Valley, CA with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

Technical Project Manager

Red Cup IT Inc

Los Angeles, CA • Remote

Full-time

Re-posted 6 days ago

Job description

We are looking for an MSP Technical Project Manager who is responsible for planning, executing, and delivering technical projects for multiple managed services clients, ensuring they are completed on time, within scope, and within budget while meeting quality and customer satisfaction goals. This role acts as the primary liaison between clients, internal technical teams, and vendors, translating business requirements into actionable technical plans in a fast-paced managed services environment.
Key Responsibilities
  • Lead end-to-end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients, from initiation through deployment and handoff.
  • Develop and maintain comprehensive project plans including scope, timeline, resource allocation, dependencies, and budgets.
  • Facilitate requirements gathering with clients and internal stakeholders; document technical and business requirements and translate them into clear deliverables and work packages.
  • Coordinate cross-functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high-quality project execution.
  • Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track.
  • Maintain regular communication with clients, including status updates, expectations management, and scheduling of onsite/remote work.
  • Own project documentation such as statements of work, change orders, project schedules, status reports, acceptance criteria, and handover documentation to support teams.
  • Ensure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards.
  • Manage scope to avoid scope creep, handling change management and approvals when requirements evolve.
  • Track and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders.
  • Collaborate with account management and sales to provide project estimates, identify follow-on opportunities, and support client roadmapping.
  • Lead post-project reviews and lessons learned to improve future MSP delivery practices.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
  • 3-5+ years of experience managing technical projects, with at least 2 years in an MSP, VAR, or IT services provider environment.
  • Strong understanding of core IT infrastructure concepts such as Windows Server, Active Directory, networking, firewalls, Microsoft 365, and common MSP toolsets (RMM/PSA).
  • Proven experience managing multiple concurrent client projects with competing priorities in a ticket- and SLA-driven environment.
  • Demonstrated proficiency with project management tools (e.g., Jira, ClickUp, Asana, or MS Project) and standard productivity tools (e.g., Excel, PowerPoint, Visio).
  • Excellent communication, stakeholder management, and client-facing skills, with the ability to translate technical topics into business language.
  • Strong organizational, analytical, and problem-solving skills, with a track record of driving issues to resolution.
Preferred Qualifications
  • Project management certification such as PMP, PRINCE2, or Agile/Scrum credentials.
  • Hands-on background in systems, networking, cloud, or similar technical role within an MSP.
  • Experience with onboarding new MSP clients and executing migration projects (e.g., M365, server/network refreshes, cloud migrations).
  • Familiarity with ITIL practices and service delivery processes in managed services.

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