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Remote Technical Support Manager Jobs in Rosemount, MN

Hoxhunt

Director, Technical Support

Minneapolis, MN · Remote

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in ... Hiring manager interview (45 min, remote or onsite) * Hiring manager interview and live technical ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical Support or Service Desk Experience About ...

KEYENCE

Field Application Engineer '27

Minnetonka, MN · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

ABB

EL Services Application Engineer

Minneapolis, MN · Remote

EL Sales Support Manager - Commercial Operations __ In this role, you'll help run what runs the ... technical skills and highly effective communication skills. The work model for the role is: remote ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Rosemount, MN

Remote Technical Support Manager information

See Rosemount, MN salary details

$30.2K

$87.8K

$150.8K

How much do remote technical support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote technical support manager in Rosemount, MN is $87,837.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $106,300.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What job categories do people searching Remote Technical Support Manager jobs in Rosemount, MN look for?

The top searched job categories for Remote Technical Support Manager jobs in Rosemount, MN are:

What cities near Rosemount, MN are hiring for Remote Technical Support Manager jobs?

Cities near Rosemount, MN with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Rosemount, MN as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution, with an average salary of $87,837 per year, or $42.2 per hour.

Copier Support Desk Technician

Marco Technologies LLC

Minnetonka, MN • Remote

$19.10 - $27.70/hr

Full-time

Re-posted 7 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

The Copier Support Desk Technician I is responsible for providing quality services and solutions to our clients while
maintaining a high level of client satisfaction. You will provide first level remote technical support for copiers, printers,
multifunction devices, and related software and solutions, using technical skills to troubleshoot and resolve service issues
while ensuring a high level of customer satisfaction.
ESSENTIAL FUNCTIONS:

  • Provide remote technical support to diagnose and resolve copier, printer, and multifunction device issues.
  • Troubleshoot and resolve issues related to hardware, software, and network connectivity problems remotely.
  • Assist with remote installation, configuration, and software updates of copiers and related equipment.
  • Collaborate with onsite service technicians and escalate issues to higher level techs as needed.
  • Maintain detailed records of support interactions, solutions, and outcomes.
  • Stay updated on latest copier and IT technologies to enhance remote troubleshooting skills.
  • Deliver exceptional customer service and ensure client satisfaction throughout the support process.
  • Communicate with customers in a prompt and accurate manner via phone and email.
  • Accurately maintain documentation and comply with service administrative procedures in a timely basis to include
    time entry.
  • Attend required company and department meetings.
  • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
  • Perform other related duties as assigned.

QUALIFICATIONS:

  • High school diploma and two years of relevant experience; or equivalent combination of education and experience.
  • Previous experience repairing and troubleshooting printers, copiers, and MFPs preferred.

REQUIRED SKILLS:

  • Proficiency with business collaboration tools including MS Office suite, Outlook, and company specific applications.
  • Solid technical troubleshooting and problem-solving skills.
  • Knowledge of copier and printer functionality, components, and common issues.
  • Familiarity with various copier brands and models.
  • Excellent communication skills for providing clear instructions and guidance remotely.
  • Strong customer service abilities and telephone skills.
  • Ability to work independently and manage time effectively.
  • Basic understanding of network protocols and configurations.
  • Ability to work in a fast-paced, client-oriented team.
  • Ability to meet standards of productivity, accountability, documentation, and customer service

Pay Range:$19.10 - $27.70 hourly

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