Remote Technical Support Manager Jobs in Kentucky

Are you ready to dive into the world of creative problem-solving? Are you up for exciting challenges and eager to expand your knowledge? If so, we have an incredible opportunity for you!

A vibrant division of Harris; Advanced Utility Systems' Client Services is on the lookout for a dynamic Technical Consultant who can deliver top-notch customer care. As part of this role, you'll become a subject matter expert in our products through client training, troubleshooting issues, and addressing client requests. But that's not all! You'll also get to flex your skills by effectively integrating functionalities in our CIS Infinity system and taking charge of multiple projects independently.

What's even better? You won't be alone in this journey. You'll be collaborating closely with an amazing team to implement new enhancements and seamlessly integrate our web solutions with CIS Infinity.

If you're ready to take on this thrilling challenge and be part of an innovative team, we can't wait to hear from you! Let's embark on this exciting adventure together. Apply now!

This remote role welcomes candidates anywhere in Canada and the US. This role will be working in the EST timezone.

Salary: 75K - 85K

What your impact will be:

• Assess and translate client's requests into what the client truly needs
• Find and implement creative and optimal solutions to accommodate the requirements within our applications
• Analyze and troubleshoot product stability inquiries or issues of both product and technical nature by phone or electronically through the ticketing system
• Liaise with 3rd party vendors, end-users, and our client's IT
• Document configuration, enhancement, and testing notes for various projects through the ticketing system
• Work closely with other team members as part of a cohesive group on various projects
• Provide client training or assistance remotely or occasionally onsite
• Maximize and maintain current knowledge and awareness of applications and related technologies

What we are looking for:

• 2-5+ years of experience in customer support/business analyst
• Ability to review and analyze the following programming languages: VFP, C#, ASP.NET, and Powershell
• Ability to create and modify complex SQL scripts
• Ability to interpret requirements, and recommend solutions that best address clients' needs
• Ability to travel up to 25% in North America
• College Diploma in Computer Science or equivalent industry experience
• Excellent analytical, research and problem-solving skills
• Exceptional verbal and written communication skills
• Exceptional attention to detail and the ability to grasp concepts quickly

What would make you stand out:

• Experience with Remote Desktop Services/RemoteApp
• Experience with multiple remote access tools & techniques such as webex, remote desktop, VPN
• Oral or written communication in French
• Customer Service Training or Certification
• Experience in IT Support or Utility Billing or other financial applications
• Experience with Crystal Reports is an asset
• Demonstrates understanding of cloud solutions and concepts

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Advanced Utility Systems:

Advanced Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. With more than 150 successful customer deployments across North America, Central America, South America and the Caribbean, Advanced has the experience required to deliver a successful implementation of your mission critical CIS.

About Harris:

Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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