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Remote Technical Support Analyst Remote Jobs in Philadelphia, PA

YO AI Labs

Technical Writer - Remote

Philadelphia, PA · Remote

$30 - $60/hr

Remote Job Overview We are seeking experienced Technical Writers to contribute to an AI benchmark ... Analytical Reasoning * Technical Editing * Acceptance Criteria & Rubric Development Preferred ...

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Remote Technical Support Analyst Remote information

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$15

$27

$43

How much do remote technical support analyst remote jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote technical support analyst remote in Philadelphia, PA is $27.79, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $31.54 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

Can I work remotely as a remote technical support analyst?

Yes, remote technical support analyst positions are commonly available and typically involve providing technical assistance via phone, chat, or email. These roles often require familiarity with remote support tools, troubleshooting skills, and sometimes certifications like CompTIA or Microsoft, making remote work feasible for qualified candidates.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Philadelphia, PA?

The most popular types of Technical Support Analyst Remote jobs in Philadelphia, PA are:

What are popular job titles related to Remote Technical Support Analyst Remote jobs in Philadelphia, PA?

For Remote Technical Support Analyst Remote jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Analyst Remote jobs in Philadelphia, PA look for?

The top searched job categories for Remote Technical Support Analyst Remote jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Technical Support Analyst Remote jobs?

Cities near Philadelphia, PA with the most Remote Technical Support Analyst Remote job openings:

Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,797 per year, or $27.8 per hour.

SENIOR BUSINESS INTELLIGENCE ANALYST - REMOTE

Compass Group

Chesterbrook, PA • Remote

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,098 frontline employees who took The Breakroom Quiz

349th of 500 rated business services

Job description

Position Title: SENIOR BUSINESS INTELLIGENCE ANALYST 

Salary: $90,000 - $120,000

Pay Grade: 15 

Other Forms of Compensation: BONUS 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

Seeking a highly skilled and motivated Senior Data Intelligence Analyst to join our team. The ideal candidate will have a strong understanding of Power BI, Power Platforms, data modeling, data governance and the ability to effectively collaborate with cross-functional teams. This role will act as an SME on the data sources feeding various internal and external reporting tools. The primary focus will be on discovering and documenting new data sources, converting business requirements into tasks and development, and ensuring deliverables meet those requirements. This role will be pivotal in expanding our analytical capabilities and launching best-in-class, embedded reporting for a key global client, driving informed decision-making and enhancing business outcomes. Additionally, you'll play a crucial role in our proactive data monitoring project, ensuring data integrity and maintaining confidence from our users.

REMOTE

Candidate will be required to travel up to 15%

Key Responsibilities:

  • Collaborate with business stakeholders and subject matter experts to understand data requirements and translate them into technical specifications
  • Maintain and develop new Power BI dashboards and reports per direction of the client and account team
  • Deliver analytical tools that facilitate driving data-driven decision making and Insights
  • Drive data governance, process, and master data maintenance within the CMMS platform (ServiceNow / Nuvolo) for the client
  • Conduct comprehensive data discovery to understand the structure, content, and relationships within our data sources
  • Employ SQL techniques for data querying, analysis, and validation
  • Collaborate with cross-functional teams to validate dashboards and reporting tools, ensuring alignment with business requirements and data integrity standards
  • Nurture client and stakeholder relationships, providing thought leadership and proactive solutions
  • Stay abreast of industry trends, emerging technologies, and best practices in business intelligence and analytics

Qualifications:

  • 2-3 years of experience in business intelligence or business analytics, preferably in a client-facing role
  • Advanced Power BI skills Including power query, DAX, data modeling, and advanced visualization
  • Proven experience in data discovery and SQL
  • Adept at transforming and manipulating data to deliver efficient data models and actionable insights
  • Excellent communication skills with the ability to convey technical concepts to a non-technical audience
  • Knowledge of data visualization best practices and trends
  • Detail-oriented, organized, and capable of managing multiple projects simultaneously
  • Experience with facility services and/or hospitality data a plus
 
 
 

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at ESFM are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Req ID:1559185

ESFM 

Julia Lari 

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