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Remote Technical Support Analyst Remote Jobs in Iowa

Imh

DTS Tapestry Analyst

Nevada, IA · On-site +1

$54.12 - $85.20/hr

... remote however, some onsite presene may be required. Schedule: Monday - Friday, 8AM - 5PM PST ... advanced technical support, configuration, integration, and maintenance for various healthcare ...

Imh

Epic Application Analyst

Nevada, IA · On-site +1

The Analystis responsible forproviding technical support, configuration, and maintenance for ... This is a remote position with the possibility oftravel. We are committed to offering flexible work ...

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Remote Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Iowa? The most popular types of Technical Support Analyst Remote jobs in Iowa are:
What cities in Iowa are hiring for Remote Technical Support Analyst Remote jobs? Cities in Iowa with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Senior Epic Analyst - Community Connect Iowa CC Optime, Anesthesia, Stork, Device Integration

Senior Epic Analyst - Community Connect Iowa CC Optime, Anesthesia, Stork, Device Integration

The University Of Iowa

Iowa City, IA • On-site, Remote

$68K/yr

Other

PTO

Posted 16 days ago

University Of Iowa rating

6.8

Company rating: 6.8 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

410th of 539 rated colleges and universities

Job description

This position is eligible for remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Position Summary:

University of Iowa Health Care department of Health Care Information Systems is seeking a Senior Application Developer to provide technical leadership, direction, and technical support for the development, configuration, implementation, and ongoing maintenance of Epic System software related to the Optime, Anesthesia, and Stork applications and device integration needs. This position includes working with Project Management groups, key stakeholders, vendors, contactors, and end users regularly.

This position will support the University of Iowa Health Care Community Connect program which extends our Epic applications to regional hospitals and clinics.

Position Responsibilities:

Analysis/Design

  • Collaborate with subject matter experts to analyze workflows and develop application design.

  • Research system solutions.
  • Create functional/technical specifications for system build and complex integrated systems.
  • Lead design and analysis.
  • Develop technical design and procedures for new or revised applications.
  • Leads the review and analysis of system problems to identify solutions and/or make appropriate referrals.
  • Demonstrate features to the user community and assess applicability, impact and value.

Implementation

  • Configure and customize applications.

  • Review the application build for efficiency, completeness, and correctness.
  • Understand and adhere to Change Management policies and procedures.
  • Understand and adhere to IT Security policies and procedures.

Support and Maintenance

  • Completion of related Epic Certifications/accreditations or eligible to obtain and maintain relevant Epic certifications/accreditations specific to your role.

  • Guide development and maintenance of testing scripts for execution during implementations, special updates and system upgrade cycles.
  • Resolve complex system problems through participation in 24 x 7 on-call rotations.
  • Proposal software maintenance procedures.
  • Evaluate system upgrades to identify new functionality.
  • Develop standards for documentation to ensure recovery capability, as well as satisfactory and stable performance of the platform(s) and all applications and processes.
  • Lead staff in development and maintenance downtime workflows and procedures.
  • Travel to customer sites as needed to support application implementation, upgrade, optimization and/or training/conferences.

Project Management

  • Develop work plan and time schedules for computing projects including outlining phases, identifying personnel, and computing equipment requirements. Monitor progress and revise schedule and plan as needed.

Business Analysis

  • Identify business system solution requirements by analyzing work processes and operations; evaluate business and information systems functionality.

  • Serves as the liaison for technical staff, users, vendors, and other stakeholders

  • Analyze, document, and recommend business process design in applicable areas.

Leadership/Staff Management/Financial Responsibility

  • Guide staff in documenting system procedure and guidelines for users, as well as programs and program modifications.

  • Assist in developing ideas for presentations to senior management. Build and foster relationships.

  • Provide leadership in multiple areas of expertise.

  • Provide direction, assignments, feedback, coaching, and counseling to assure outcomes are achieved.

  • May provide administrative and/or functional supervision over assigned staff.

Additional Information:

                     Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

                     Salary: $68,813 to commensurate - Paygrade 5B

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

                     Percent of Time: 100%

                     Location: 3281 Ridgeway Drive, Coralville, IA

                     Staff Type: Professional & Scientific

                     Type of Position: Regular

For additional questions contact Denise Grafft: denise-grafft@uiowa.edu

Education Requirements

  • Bachelor's degree in a related field or an equivalent combination of education and related application development/support experience

Experience Requirements

  •  Experience in the development and/or support of applications used by non-technical customers to support and enhance workflow processes, preferably healthcare, typically 5-7 years of experience for a Senior Application Developer role

  • Experience acting as the primary contact for the support, configuration, and development of at least one enterprise application or area of functionality, preferably healthcare related
  • Experience working with application owners and/or vendors to define system requirements, integration requirements and understand business needs
  • Demonstrated experience working with end-users to define system requirements, understand business needs and convert business requirements into functional/technical specifications for complex integrated systems build
  • Demonstrated knowledge of and experience with basic project management

  • Ability to communicate effectively both verbally and in writing with technical and non-technical staff

Desired Qualifications

  • Experience supporting an EHR in an ambulatory or hospital setting

  • Experience with any of the following workflows: surgery, procedural suites, sedation in/out of OR, labor & delivery, perinatal, patient consenting, OR charging, supply chain, and device integration
  • Epic certification/accreditation related but not limited to the following: Optime, Anesthesia, Stork
  • Demonstrated ability using tools for customizing vendor application software
  • Demonstrated knowledge of integrated system software solutions
  • Experience collaborating with technical and non-technical staff on system implementation projects
  • Strong problem-solving skills and experience adhering to regulatory requirements with respect to system configuration

  • Proven ability to write application test scripts

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

Additional Information
  • Classification Title: Senior Application Developer
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: Remote within Iowa
Compensation
  • Pay Level: 5B
  • Starting Salary Minimum: 68,678
  • Starting Salary Maximum: 132,953
Contact Information
  • Organization: Healthcare
  • Contact Name: Amanda Summerwill
  • Contact Email: amanda-summerwill@uiowa.edu

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