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Remote Technical Success Manager Jobs (NOW HIRING)

BlackCloak

Client Success Manager

$55K - $70K/yr

Partner with the Technical Success team in responding to customer inquiries and coordinating ... Ability to work in a remote environment with a high degree autonomy * Attention to detail and ...

Keeper Security

Customer Success Manager

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... Strong technical knowledge as it pertains to software integrations (SSO, Directory etc ...

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire ... Proven experience working with non-technical customers in industries such as distribution ...

NICE

Technical Customer Success Manager

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

Ellucian

Customer Success Manager | Remote

They ensure each customer's success by providing technical support along with industry support and ... Customer Success Managers maintain customer relationships and effect a positive customer experience ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

Vultron

Customer Success Manager

San Francisco, CA · On-site +1

This role requires a unique blend of technical aptitude, project management skills, and federal ... Remote-friendly work environment with quarterly team meetups * Professional development and ...

Everglade Works

Technical Product Manager

Louisville, KY · Remote

$40 - $65/hr

Remote Technical Product Manager Everglade Works Ready to Lead the Future of Tech? Join Everglade ... Define and track key success metrics to measure product performance and impact. What We are Looking ...

InEight

Customer Success Manager

Omaha, NE · Remote

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working ... Partnering closely with Sales, Product, and Technical teams, you will assess the implementation ...

InEight

Customer Success Manager

Phoenix, AZ · Remote

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working ... Partnering closely with Sales, Product, and Technical teams, you will assess the implementation ...

Pavago

Customer Success Manager

Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) - Remote U.S. Hours ... Work with product/technical teams for resolution * Ensure issues are fully resolved and clients are ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Remote work experience and ability to travel for conferences, client visits, and company gatherings ...

Gerber Collision & Glass

REMOTE - Technical Trainer

$33.25 - $44.25/hr

Ready to grow with a team that's built for your success? Apply today. Our Commitment: The Boyd ... Works with technicians, repair center general managers, and market leaders to proactively recommend ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager ... Technical background or fluency is a strong plus;experience with APIs, data integrations, product ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Remote work experience and ability to travel for conferences, client visits, and company gatherings ...

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Remote Technical Success Manager information

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How much do remote technical success manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for remote technical success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Remote Technical Success Manager jobs? Cities with the most Remote Technical Success Manager job openings:
What states have the most Remote Technical Success Manager jobs? States with the most job openings for Remote Technical Success Manager jobs include:
Client Success Manager

Client Success Manager

BlackCloak

Remote

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

BlackCloak's mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients' digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.
As a Client Success Manager, you'll be responsible for communicating directly with clients, primarily through phone, video conference, and email. You will work closely with our internal Account, Value, Product and Cyber teams to ensure a flawless experience with BlackCloak from the beginning. You will help to ensure the successful adoption of the BlackCloak platform and participate in activities to drive on-going value for the client. You should be the type of person that exhibits passion for delivering outstanding and memorable experiences and delighting clients always. The ideal candidate will also have a strong interest in furthering their knowledge in cybersecurity and privacy.
What You Will Do
  • Participate in client onboarding sessions.
  • Provide advice and guidance (and assist as needed) in the creation of client onboarding and follow-up materials/activities.
  • Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent.
  • Partner with the Technical Success team in responding to customer inquiries and coordinating resources to meet those needs.
  • Run client enablement and support sessions.
  • Work with cross-functional teams to alert clients immediately upon discovery of new cyber or privacy threats and risks. Serve as a dedicated resource and point of contact to ensure the threats/risks are remediated or accepted by the client.
  • Serve as a dedicated case manager for confirmed identity theft incidents. Handle the end-to-end resolution process so the client does not have to navigate the bureaucracy alone.
  • Assist in the restoration of compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud.
  • Support Account teams by pulling data for client reports and participate in Quarterly Business Reviews and other ad hoc client meetings as requested.
  • Manage and record client interactions within the BlackCloak set of Client Success tools.
  • Contribute to client communications and education initiatives.
  • Maintain working knowledge of BlackCloak's solutions, platform features, and best practices.
  • Support external and internal customer-facing initiatives and events. There is a potential for limited travel
  • Participate in on-call shifts for client support, including nights and weekends, or as needed.

What You Will Need to be Successful
  • 2-3+ years of experience in a Customer Success or IT help desk role
  • Experience working with executive level clients is a plus
  • 2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
  • CompTIA Security+ or similar security experience is a plus
  • Ability to display highly developed customer service soft skills including empathy and relationship building skills
  • Ability to work under pressure, organize and prioritize responsibilities
  • Ability to work in a remote environment with a high degree autonomy
  • Attention to detail and accuracy is a must
  • Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
  • Willingness to travel in limited circumstances

$55,000 - $70,000 a year
Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
About BlackCloak
BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.
BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak's generous benefits package for full-time employees includes:
- 100% Remote Company, within the USA
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
- Health Savings Account with company contribution for eligible medical plans.
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match.
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Learn More about Us
Website: https://blackcloak.io
LinkedIn: /blackcloak
Twitter: @BlackCloakCyber
White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download
#liremote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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