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Remote Technical Success Manager Jobs (NOW HIRING)

Zscaler

Technical Success Manager

This is a Remote role, reporting to the Senior Manager, Technical Success in the Technical Success department. The SecOps Technical Success Manager empowers our customers to continuously improve ...

Zscaler

Technical Success Manager

$14/hr

This is a Remote role, reporting to the Senior Manager, Technical Success in the Technical Success department. The SecOps Technical Success Manager empowers our customers to continuously improve ...

Qdrant

Technical Success Manager

San Francisco, CA · Remote

As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel ... You are not just managing accounts; you are managing technical success. What you will own

Qdrant

Technical Success Manager

As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel ... You are not just managing accounts; you are managing technical success. What you will own

RINGCENTRAL

Technical Success Manager

$250/day

The Technical Success Manager (TSM) is RingCentral's unified post-sales relationship owner - the deliberate merger of the Customer Success Manager (CSM) and Technical Account Manager (TAM) functions ...

Qdrant

Associate Technical Success Manager

As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel ... You are not just managing accounts; you are managing technical success. What you will own

Qdrant

Junior Technical Success Manager

As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel ... You are not just managing accounts; you are managing technical success. What you will own

Vic.ai

Technical Customer Success Manager

New York, NY · Remote

Technical Customer Success Manager Remote (East Coast Preferred) | Full-Time Who We Are At Vic.ai, we're transforming finance through AI. Our autonomous accounting platform helps organizations ...

BlackCloak

Technical Success Specialist

$55K - $70K/yr

Manage tickets and ticket queues, ensuring all client issues are responded to and resolved within ... Ability to operate independently in a remote environment with a high degree of autonomy, as well as ...

Radiology Partners

Technical Success Director

$123K - $192K/yr

... management, or healthcare IT with leadership responsibility. * Proven track record of driving ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...

Endor Labs

Technical Success Architect

$67.75 - $82/hr

How You'll Make an Impact As a Senior Technical Customer Success Architect at Endor Labs, you own ... Create and manage account plans covering the entire customer journey, and use project management ...

Endor Labs

Technical Success Architect

$67.75 - $82/hr

How You'll Make an Impact As a Senior Technical Customer Success Architect at Endor Labs, you own ... Create and manage account plans covering the entire customer journey, and use project management ...

Xperteks

Remote Technical Account Manager

$80K - $100K/yr

The Role As a Remote Technical Account Manager, you will own the health and growth of a defined ... What Success Looks Like * Clients feel informed and supported through consistent touchpoints and ...

Harris

(Remote) Technical Consultant

Walnut Bottom, PA · On-site +1

This remote role welcomes candidates anywhere in Canada and the US. This role will be working in ... Our success has been realized through investments in our proprietary software and market expertise.

Harris

(Remote) Technical Consultant

Iowa, LA · On-site +1

This remote role welcomes candidates anywhere in Canada and the US. This role will be working in ... Our success has been realized through investments in our proprietary software and market expertise.

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Remote Technical Success Manager information

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How much do remote technical success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote technical success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Remote Technical Success Manager jobs?

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What states have the most Remote Technical Success Manager jobs?

States with the most job openings for Remote Technical Success Manager jobs include:

Technical Success Manager

Zscaler

Remote

Full-time

Re-posted 27 days ago

Job description

Role
We are looking for a SecOps Technical Success Manager to join our team. This is a Remote role, reporting to the Senior Manager, Technical Success in the Technical Success department. The SecOps Technical Success Manager empowers our customers to continuously improve their security outcomes, driving satisfaction, retention, and strategic growth. Serving as a trusted advisor, you will build deep customer relationships, guide clients through onboarding to renewal, and help security teams maximize the value of their investment in Zscaler SecOps products.

What you'll do (Role Expectations)

  • Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions including Zscaler MDR (Red Canary)
  • Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals
  • Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell
  • Conduct regular executive business reviews and champion customer needs internally with technical, product, and sales teams
  • Maintain deep domain expertise in Zscaler SecOps products and roadmap, gathering customer feedback to directly inform future product development
Who You Are (Success Profile)

  • You are customer-obsessed, building deep empathy for security teams and anchoring your decisions in solving their real-world outcomes.
  • You are a high-trust collaborator, partnering seamlessly across Sales, Support, and Product teams to champion customer needs.
  • You are a natural problem-solver, energized by distilling complex technical challenges into clear, actionable recommendations.
  • You operate with urgency, driving fast, high-impact execution to secure renewals and help customers realize immediate value.
  • You are data-driven, leveraging analytics and customer metrics to surface key insights, evaluate risks, and guide strategic decisions.
What We're Looking for (Minimum Qualifications)

  • Demonstrated experience integrating generative AI tools into your daily workflow to increase productivity, scale customer interactions, and solve problems faster
  • 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar client-facing role at a SaaS cybersecurity company
  • 2+ years managing a book of business comprised of 25-30 customers with an average ARR of $200,000+
  • Solid understanding of cybersecurity concepts and technologies, including endpoint security, network security, cloud security, SIEM, threat intelligence, incident response, and MDR/XDR
  • Strong data analysis skills to review customer performance metrics, identify trends, and deliver actionable security insights and recommendations
What Will Make You Stand Out (Preferred Qualifications)

  • Prior experience using Red Canary or other Managed Detection and Response (MDR) solutions, alongside expertise in SOC operations, vulnerability management, and deception technologies
  • Deep understanding of networking and cloud concepts, paired with industry certifications or advanced degrees in Cybersecurity, Customer Success, Project Management, or Data Analytics
  • Demonstrated capability using CRM platforms such as Salesforce to manage client accounts, track retention risks, and capture expansion opportunities
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