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Remote Technical Success Manager Jobs (NOW HIRING)

Technical Success Manager

San Francisco, CA · Remote

$136K - $137K/yr

Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability ...

This is a remote role based in Germany, reporting to the Senior Director, Technical Success Management . You will lead a team of Technical Success Managers (TSMs) to drive customer success and ...

$119K - $148K/yr

As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how ...

Lead and manage teammates, providing guidance, support, and development opportunities. * Lead and manage the Local Technical Success Team, including hiring, training, and performance management.

Manage tickets and ticket queues, ensuring all client issues are responded to and resolved within ... Ability to operate independently in a remote environment with a high degree of autonomy, as well as ...

Technical Sales Manager

Chicago, IL · On-site +1

$90K - $110K/yr

... and success in a laid-back company culture that values independence and flexibility. Salary Range: $90,000 - $110,000 / Year DOE Remote Technical Sales Manager Responsibilities: * Manage direct ...

The Role As a Remote Technical Account Manager, you will own the health and growth of a defined ... What Success Looks Like * Clients feel informed and supported through consistent touchpoints and ...

Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...

... Technical Account Manager to engage and enable AppOmni's largest customers ... Our Customer Success team serves as the primary advocate for our customers, guiding them along a ...

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Remote Technical Success Manager information

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$51K

$152.3K

$193.5K

How much do remote technical success manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for remote technical success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Remote Technical Success Manager jobs? Cities with the most Remote Technical Success Manager job openings:
What states have the most Remote Technical Success Manager jobs? States with the most job openings for Remote Technical Success Manager jobs include:
Technical Success Manager

Technical Success Manager

New Relic

San Francisco, CA • Remote

$136K - $137K/yr

Other

Posted 15 days ago


Job description

Your opportunity

The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform.  You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic's solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction.


What you'll do

  • Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices; monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels; plan and proactively drive consumption and usage across customer accounts.
  • Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions; design and execute Mutual Activity Plans tied to Value/Outcomes; assist in the creation of materials, installing agents, basic instrumentation in the UI, and overall best practice configurations in the New Relic Platform.
  • Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner; utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities.
  • Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly; build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic; work collaboratively with SC or AE, heading up or supporting enablement engagements, field instrumentation or digital tracks.
  • Exercise judgment within defined procedures and practices to determine appropriate action; build productive internal/external working relationships; keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction; work with sales to identify and develop expansion opportunities, using success stories and ROI evidence to support business cases; work closely with technical decision-makers; quantify the impact of New Relic's solutions on their business; provide regular reports and dashboards showcasing value metrics; lead and guide the work of technical staff and serve as point of contact for the clients; 100% telecommuting permitted.


This role requires

  • Employer will accept a Bachelor's degree in Computer Science, Information Systems, or related field 
  • 2 years of experience in the job offered or in a computer science-related occupation.


Please note that visa sponsorship is not available for this position.

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