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Remote Technical Integration Manager Jobs in Delaware

Iff

Technical Service Account Manager

Wilmington, DE · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...

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ABB

Senior Technical Business Developer - Grid Automation

DE · Remote

$101K - $133K/yr

... Portfolio Management of Grid Components. This is a remote position. Candidates can be located ... integration workflows. * Standards influence - Contribute to vPAC and IEEE working groups ...

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Remote Technical Integration Manager information

What does a Remote Technical Integration Manager do?

A Remote Technical Integration Manager oversees the process of connecting various software systems, applications, or platforms to ensure they work seamlessly together, all while working remotely. They coordinate between technical teams, clients, and stakeholders to plan, implement, and troubleshoot integrations. Their responsibilities often include managing integration projects, ensuring data flows correctly, and resolving any compatibility issues. Additionally, they may document integration processes and provide technical support post-deployment.

What are the key skills and qualifications needed to thrive as a Remote Technical Integration Manager, and why are they important?

To thrive as a Remote Technical Integration Manager, you need strong project management abilities, in-depth knowledge of integration methodologies, and experience with relevant software platforms, typically supported by a technical degree and prior integration experience. Familiarity with APIs, cloud services (such as AWS or Azure), integration tools like MuleSoft or Dell Boomi, and certifications like PMP or ITIL are highly valued. Excellent communication, problem-solving, and leadership skills are critical for collaborating across distributed teams and managing client expectations. These competencies ensure seamless system integrations, high-quality deliverables, and successful remote team coordination.

What is the difference between Remote Technical Integration Manager vs Remote Software Engineer?

AspectRemote Technical Integration ManagerRemote Software Engineer
Required CredentialsBachelor's in IT, Computer Science, or related; certifications like PMP or TOGAFBachelor's in Computer Science or related; coding certifications (e.g., Microsoft, AWS)
Work EnvironmentOversees integration projects, collaborates with clients and teams, manages timelinesDevelops, tests, and maintains software applications, often working independently or in teams
Employer & Industry UsageTech companies, consulting firms, enterprises implementing integrationsSoftware development firms, tech startups, enterprise IT departments

The Remote Technical Integration Manager focuses on coordinating and overseeing system integrations, requiring project management skills and client interaction. In contrast, a Remote Software Engineer primarily develops and maintains software code. Both roles may work remotely and require technical expertise, but their core responsibilities differ significantly.

How does a Remote Technical Integration Manager typically collaborate with cross-functional teams during complex integrations?

As a Remote Technical Integration Manager, you'll regularly coordinate with engineering, product, and client success teams to ensure seamless integration of systems and platforms. Collaboration often occurs through virtual meetings, shared documentation, and project management tools, requiring strong communication and organizational skills. You'll be responsible for clarifying integration requirements, troubleshooting issues, and aligning stakeholders on project goals, timelines, and deliverables. Effective collaboration is key to resolving technical challenges quickly and ensuring client satisfaction throughout the integration process.
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Remote Technical Integration Manager jobs near you
Infographic showing various Remote Technical Integration Manager job openings in Delaware as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution.
Remote Engineering Manager - Service Contact Center

Remote Engineering Manager - Service Contact Center

Agilent

Wilmington, DE • Remote

$101K - $178K/yr

Full-time

Posted 13 days ago

Agilent Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

109th of 527 rated manufacturers

Job description

Job Description

Agilent is seeking a Remote Engineering Manager to lead a team of Remote Service Engineers (RSEs) responsible for delivering high-quality remote technical and application support across Agilent's instrument and software portfolio. This role drives customer satisfaction, operational excellence, and revenue growth by enabling fast, accurate issue resolution while developing a high-performing, globally aligned team.

The manager operates within Agilent's Customer Service Organization (CSO), supporting Online Technical Support (OTS) functions and partnering closely with Field Service Engineers (FSEs), Scheduling, and Commercial teams.

Key Responsibilities:

  • Lead, coach, and develop a team of Remote Service Engineers across multiple skill levels (Associate Master)
  • Build a sustainable talent pipeline (entry-level growth, internal promotion, expert retention)
  • Drive employee engagement, retention, and career progression
  • Establish clear performance expectations and conduct regular coaching, case reviews, and development planning
  • Model Agilent Leadership Expectations, fostering a culture of accountability, ownership, and continuous improvement
  • Ensure timely and effective remote resolution of hardware, software, and application issues
  • Drive improvements in case resolution time, first-time fix rates, customer satisfaction / CX feedback
  • Ensure consistent, high-quality customer interactions across phone, email, and digital channels
  • Partner with Field Service and Scheduling teams to ensure seamless customer handoffs
  • Oversee support for Agilent's instrument and software portfolio, including Analytical instrumentation platforms (e.g., LC, GC, spectroscopy, cell analysis, etc.), associated software platforms, applications, and workflows,
  • Ensure team capability across hardware troubleshooting, software diagnostics, scientific application support
  • Drive knowledge management (IKB, documentation, standard solutions)
  • Own team performance against key KPIs
  • Ensure consistent CRM usage and case documentation standards
  • Identify trends and implement corrective actions to improve performance
  • Support revenue and commercial success
  • Drive process improvement and transformation
  • Ensure cross functional collaboration
Qualifications

Bachelor's or master's Degree or University Degree or equivalent plus directly relevant experience as a manager, supervisor and/or individual contributor.
Requires proven skills in leading/managing the execution of processes, projects and tactics.

Experience with SAP CRM, C4C, Sinch or similar tools preferred.

Additional Details

La fourchette salariale au Canada de ce poste est de 101,184.00$ a 178,500.00$ CA par an, et le titulaire est admissible a des primes, a des actions et a des avantages sociaux. Nos fourchettes salariales sont determinees en fonction du role, du niveau et de l'emplacement. A l'interieur de la fourchette, la remuneration individuelle est determinee par le lieu de travail et d'autres facteurs, notamment les competences liees a l'emploi, l'experience et les etudes ou la formation pertinentes. Au cours du processus d'embauche, un recruteur peut fournir des renseignements sur l'echelle salariale particuliere d'un lieu de travail donne. Vous trouverez des renseignements complementaires a https://careers.agilent.com/locations/americas/canada.This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 3, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $111,840.00 - $209,700.00/yr USD in the US, or $101,184.00 - $178,500.00/yr CAD in Canada, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

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