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Remote Technical Documentation Writer Jobs in Michigan

The C2 Group

Technical Lead

Grand Rapids, MI · On-site +1

We support a flexible and remote work environment. This role requires the ability to attend in ... Designing intelligent workflows, writing agents, and finding the right spots to apply automation ...

EMAG LLC

Technical Sales Engineer

Farmington, MI · Remote

... remote meetings. * Communicate effectively with Sales, Engineering, and Operations to clarify ... Support internal initiatives to improve tools, processes, and documentation within the Technical ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · Remote

Write and optimize scripts and queries to enhance the functionality of the EcoSys platform ... Create and maintain user manuals, technical documentation, and training materials. * Conduct ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Write and optimize scripts and queries to enhance the functionality of the EcoSys platform ... Create and maintain user manuals, technical documentation, and training materials. * Conduct ...

Varsity Tutors

Technical Writing Tutor

Kalamazoo, MI · Remote

$18 - $40/hr

Deep knowledge of technical document design, audience analysis, information architecture, instructional writing, report formatting, proposal construction, usability testing documentation, and visual ...

Varsity Tutors

Technical Writing Tutor

Ann Arbor, MI · Remote

$18 - $40/hr

Deep knowledge of technical document design, audience analysis, information architecture, instructional writing, report formatting, proposal construction, usability testing documentation, and visual ...

Varsity Tutors

Technical Writing Tutor

Detroit, MI · Remote

$18 - $40/hr

Deep knowledge of technical document design, audience analysis, information architecture, instructional writing, report formatting, proposal construction, usability testing documentation, and visual ...

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Remote Technical Documentation Writer information

What does a Remote Technical Documentation Writer do?

A Remote Technical Documentation Writer is responsible for creating clear, concise, and user-friendly manuals, guides, and other documents related to technical products or services while working from a remote location. They collaborate with engineers, product managers, and other experts to understand complex information and translate it into documentation that is easy for users to understand. Their work often involves using specialized tools to format documents and ensuring that content is accurate and up-to-date. Remote writers need strong communication, writing, and organizational skills, as well as the ability to work independently.

What are the key skills and qualifications needed to thrive as a Remote Technical Documentation Writer, and why are they important?

To thrive as a Remote Technical Documentation Writer, you need strong writing skills, attention to detail, and a background in technical subjects, often supported by a relevant degree or experience in technical fields. Familiarity with documentation tools like Confluence, MadCap Flare, or Adobe FrameMaker, as well as knowledge of version control systems, is typically required. Excellent communication, time management, and the ability to collaborate virtually are standout soft skills for this role. These skills and qualities ensure clear, accurate, and user-friendly documentation that supports product usability and team productivity in a remote environment.

What is the difference between Remote Technical Documentation Writer vs Remote Technical Writer?

AspectRemote Technical Documentation WriterRemote Technical Writer
CredentialsTechnical writing certifications, familiarity with documentation toolsTechnical writing background, certifications often preferred
Work EnvironmentCreates detailed manuals, guides, and documentation for productsProduces user guides, manuals, and technical content
Industry UsageUsed across tech, manufacturing, software, and hardware sectorsCommon in software, IT, and technology industries
Search/Comparison IntentOften compared for technical depth and documentation focusCompared for general technical content creation

Both roles involve creating technical content, but the Remote Technical Documentation Writer specializes in detailed manuals and documentation, often requiring specific documentation tools and certifications. The Remote Technical Writer may focus more broadly on user guides and manuals, with a slightly wider scope in technical content creation.

How do Remote Technical Documentation Writers effectively collaborate with subject matter experts (SMEs) and development teams?

Remote Technical Documentation Writers typically use a combination of video conferencing, project management tools, and collaborative document platforms to stay in sync with SMEs and development teams. Regular virtual meetings, clear communication channels, and thorough documentation of feedback help bridge the distance. Building strong working relationships and proactively seeking clarifications are essential for ensuring accuracy and clarity in the documentation. Familiarity with collaborative tools like Confluence, Slack, or Jira is often expected in this role.
What are the most commonly searched types of Technical Documentation Writer jobs in Michigan? The most popular types of Technical Documentation Writer jobs in Michigan are:
What are popular job titles related to Remote Technical Documentation Writer jobs in Michigan? For Remote Technical Documentation Writer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Technical Documentation Writer jobs in Michigan look for? The top searched job categories for Remote Technical Documentation Writer jobs in Michigan are:
What cities in Michigan are hiring for Remote Technical Documentation Writer jobs? Cities in Michigan with the most Remote Technical Documentation Writer job openings:
Remote Technical Documentation Writer jobs near you
Remote Support Specialist

Remote Support Specialist

Trane Technologies plc

Grand Rapids, MI • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

113th of 535 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
RSS On Demand Role - Digital Services
Purpose:
Essential functions, qualifications, responsibilities, operational practices, and strategic aims for the Remote Support Specialist (RSS) On Demand role within the Digital Services Team.
I. Essential Functions
  • Digital Services Team Participation: Active contributor to the Digital Services Team, delivering remote support across the assigned region.
  • Customer Interaction: Facilitates professional phone and email engagement with external customers and internal departments.
  • General Office Duties: Completes office tasks such as report writing, attending team meetings, and managing company email communications.
  • Remote Site Logins: Conducts remote access to customer sites for troubleshooting, technical support, and system adjustments to BAS.
  • Trane Cloud Review & Resolution: Investigates Trane Cloud issues, reviews solutions, and executes recommended fixes where possible.
  • System Optimization & ECM Identification: Identifies opportunities for Energy Conservation Measures (ECMs), HVAC system upgrades, and system changes. Collaborate with Intelligent Services Engineers and Account Managers.
  • Service Contract Fulfillment: Completes building tasks for service agreement customers remotely when applicable.
  • Collaboration: Works closely with Account Managers, Project Managers, Account Engineers, field technicians, and customers to develop and evaluate solutions.
  • Proactive Communication: Consistently communicates with customers regarding system performance and recommendations.
  • Project Analysis: Applies expertise in controls and industry standards to analyze building automation projects.
  • Reporting: Delivers written reports detailing building metrics, recommendations, trouble logs, and observations to customers and internal teams.

II. Qualifications & Experience
  • Technical Knowledge: Comprehensive understanding of Building Automation Systems and HVAC equipment systems.
  • Computer Proficiency: Skilled in technical report writing, advanced computer navigation, and proficient in Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
  • Database and Networking: Solid grasp of database management, IP networking, and BAS protocols such as BACnet, Lon Talk, and Modbus.
  • Problem Solving: Capable of resolving practical issues and adapting to non-standardized situations.
  • Communication: Exceptional verbal and written communication skills.
  • Customer Service: Demonstrates commitment to superior service for internal and external customers.
  • Collaboration: Effective teamwork, customer service, communication, and problem-solving capabilities.

III. Core Regional Responsibilities
1. Remote Technical Support & Triage
  • Operates as part of an On-Demand/Immediate Response Team. Is dedicated to a primary support area to resolve issues remotely for eligible customers.
  • Troubleshoots BAS systems and HVAC controls remotely.
  • Validates connectivity via Salesforce and Trane Connect.
  • Provides operational guidance and quick fixes.
  • Escalates complex issues to advanced support teams.

2. Customer Intake & Case Management
  • Regionalized Access: Accepts case management requests directly from Resource Coordinators for "connected" customers that are authorized to work directly with the RSS On Demand team. Intake for these customers is handled through established Resource Coordinator and RSS contacts.
  • Conducts structured intake procedures using Salesforce (when applicable), or regional case management methods, to verify agreement status and connectivity.
  • Verifies support status (warranty, billable, other) and documents cases accordingly.
  • Notify Account Managers of opportunities through Tech Lead submissions.

3. Digital Enablement & System Optimization
  • Supports regional platforms such as Trane Cloud, Cloud BMS, CMSA, CBSA, BBAI, and Intelligent Services.
  • Reviews building performance; implements system patches and ECMs when appropriate.
  • Conducts offset calibration and zone mapping for autonomous control systems.

4. Team Collaboration & Coverage
  • Plans regional coverage for holidays and absences based on localized needs.
  • Engages in cross-training, cross-regional dispatch, and recurring team meetings to ensure consistent service levels.
  • Collaborates with Resource Coordinators and regional service managers to align case management and intake practices.

IV. Strategic Regional Goals
  • Promote a "remote resolution first" approach to enhance efficiency and support the field technician scheduling workload.
  • Improve customer outcomes and increase service revenue through expanded remote resolution capabilities.
  • Support digital transformation initiatives within the region, prioritizing remote service delivery and building performance optimization.
  • Enhance accessibility to RSS On Demand services for qualified direct-access customers via Resource Coordinators, increasing overall regional responsiveness.

Annual Base Salary Range or Hourly Base Pay Range:
$23.80 - $43.85
Compensation Type:
Hourly
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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