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Remote Technical Customer Support Jobs in Spring Lake, NC

WellSky

Remote Call Center Agent

Fayetteville, NC · Remote

$15/hr

Applicants must be customer-focused, have the ability to multi-task, and possess exceptional time ... Medical with Rx, dental, and vision benefits Mental Health support through EAP Paid time off, plus ...

TerraForm Power

Associate, HSSE

NC

Virginia or North Carolina (Remote/Field-Based) Reports To: VP Associate, HSSE Department: Health ... Support the implementation, execution, and continuous improvement of HSSE programs, policies ...

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How much do remote technical customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote technical customer support in Spring Lake, NC is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $21.59 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What job categories do people searching Remote Technical Customer Support jobs in Spring Lake, NC look for?

The top searched job categories for Remote Technical Customer Support jobs in Spring Lake, NC are:

What cities near Spring Lake, NC are hiring for Remote Technical Customer Support jobs?

Cities near Spring Lake, NC with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you

Application Analyst II-Full Time- Days - Cupid/Radiant- NON-REMOTE

Cape Fear Valley Health

Fayetteville, NC • On-site, Remote

Full-time

Posted 10 days ago

Cape Fear Valley Health rating

6.2

Company rating: 6.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

699th of 898 rated healthcare providers

Job description

Facility
Cape Fear Valley Medical Center
Location
Fayetteville, North Carolina
Department
EPIC
Job Family
Information Technology
Work Shift
Days (United States of America)
Summary
The Epic Cupid & Radiant Application Analyst II formulates and defines system scope and objectives through research and fact-finding combined with an understanding of the applications used by the health system. Apply information technology to allow maximum benefits for the organization. Support, design, procure, implement and optimize information systems for departments. Define and provide recommendations to departments, and work with management to provide successful outcomes of patient care as well as meet financial goals of the health system.THIS IS NOT A REMOTE POSITION
Major Job Functions
The following is a summary of the major essential functions of the job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.
  • Provide project management for various levels of projects requiring Information Services & Technology involvement
    • Responsible for proficient use of project management tools, ability to perform time and cost estimates, detail analysis, specification, development, implementation, integration and maintenance of the assigned set of systems and programs
    • Determines (or assists in determining) all tasks and appropriate timetables for each project to accurately anticipate timelines of day-to-day activities and projects
    • Work with programmer(s) and/or solutions vendor to implement design specifications
    • Assign (or assists in assigning) tasks to project team members to ensure that the most appropriate person or department is responsible for achieving goals
    • Update superiors and associates of any problems that may affect the time constraints of a project and on the status of projects and action items to ensure delivery and coordination across teams
    • Develops detailed test plans and completes rigorous testing
    • Budget reconciliation of projects
    • Provide technical assistance and training to user staff and to programming and operations personnel
    • Maintains in-depth knowledge and understanding of applications managed by the team
    • Other duties as assigned

Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
Bachelor's degree in computer science, business administration or related field required OR 8 years of work experience in lieu of degree required.
• Valid North Carolina driver's license required
Work Experience:
  • 3 year's work history demonstrating knowledge in system analysis of business applications or a related field involving organization and procedures analysis required
  • 1 year healthcare experience required
Knowledge, Skills, and Abilities Required:
  • Must take the Epic Sphinx exam and pass/qualify prior to being considered for this position.
  • Excellent analysis and testing skills including data gathering, problem solving, and test plan creation and execution
    • Experience using structured methodologies for the design, development, testing, implementation and maintenance of applications
    • Ability to effectively manage multiple activities of varying complexity while under time constraints
    • Familiarity with change control methods and experience setting priorities and communicating change impacts with diverse users
    • Customer service focus and ability to manage expectations with the attitude of recommending solutions rather than presenting problems
    • Exceptional problem solving, communication, documentation and presentation/ facilitation skills, with strong detail orientation, and above average interpersonal skills with the ability to build effective relationships within IT and with business partners
    • Excellent organizational, decision-making, negotiating, and analytical skills with the ability to influence outcomes
    • Ability to work both independently and within a team environment
    • Ability to formulate and define system scope and objectives based on both user needs and a good understanding of clinical and/or business requirements to support the strategic vision and goals of the health system
    • Ability to work with user staff to complete build of applications and ensure end-users are properly trained using a Train the Trainer methodology
    • Ability to apply standard and nonstandard technology applications as well as explore and adapt to changing technologies
    • Ability to monitor and track highly detailed and moderately complex projects, systems, and data analysis
    • Proactively recognizes needs, anticipate outcomes and consequences of different approaches and makes necessary modifications to plans to achieve desired outcome
    • Independently learns appropriate techniques to apply and adapt new ideas in related, different or changing situations
    • Aware of current information technology; ability to apply this knowledge to meet operational needs
    • Ability to develop functional working knowledge of systems and to integrate this knowledge to achieve innovative solutions
    • Independently plans and manages projects, including resources, staff, goals
    • Effectively handles and completes assignments, including overseeing completion of assignments of others

Physical Requirements:
  • Hearing and verbal ability to interact professionally with staff, managers and vendors
  • Visual acuity to deal with computerized displays and printouts
  • Manual dexterity to use standard keyboard
  • Ability to respond to remote locations

Required Licenses and Certifications
Driver's License - Division of Motor Vehicles
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

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