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Remote Technical Customer Support Jobs in Spring Lake, NC

Nexera

Entry Level Remote Sales Role

Fayetteville, NC · Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

TerraForm Power

Senior Associate, HSSE

NC · Remote

Virginia or North Carolina (Remote/Field-Based) Reports To: VP Associate, HSSE Department: Health ... This role provides strategic technical leadership across multiple wind, solar, battery energy ...

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All JobsTechnical Customer Support JobsRemote Technical Customer Support JobsRemote Technical Customer Support Jobs in Spring Lake, NC

Remote Technical Customer Support information

See Spring Lake, NC salary details

$10

$18

$29

How much do remote technical customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote technical customer support in Spring Lake, NC is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $21.59 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What job categories do people searching Remote Technical Customer Support jobs in Spring Lake, NC look for?

The top searched job categories for Remote Technical Customer Support jobs in Spring Lake, NC are:

What cities near Spring Lake, NC are hiring for Remote Technical Customer Support jobs?

Cities near Spring Lake, NC with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you

Customer Service Insurance Representative

Foundever

Fayetteville, NC • Remote

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Customer Service Insurance Representative

Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! 

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.  

This position requires you to be onsite. Must live within commuting distance of 921 Strickland Bridge Rd, Fayetteville, NC 28304.

Why You Should Join Us 
  • $18-$20/hour with incentive/bonus potential.
  • Enjoy 100% paid professional training. 
  • Comprehensive benefits including medical, dental and vision 
  • Wellness Benefits including our Employee Assistance Program 
  • 401 (k) with company matching 
  • Paid Time Off 
  • Employee Discounts 
  • Career Growth, 93% of managers promoted within! 
  • Extra earnings through bonus programs and referrals 
What We’re Looking For

  • Must be at least 18 years old to apply. 

  • High School Diploma or GED equivalent is required 

  • Preferred: 6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running! 

  • Must have open availability – flexibility is key! 

Key Skills 
  • Ability to navigate system tools to search for answers & information 
  • Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion 
  • Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance 
  • Able to complete collegiate-level coursework to prepare for the state exam. 
  • Strong organizational skills 
Remote Work at Home Training

First 3 weeks of training will be completed remotely, so a home setup is required.

Home Setup Requirements:

  • Internet: Hardwired high-speed internet connection
  • Workspace: Quiet, distraction-free workspace. Webcam presence is required during training. Associates cannot provide primary caregiving during working hours.
  • Device: Personal computer or tablet required (Kindle Fire tablets and cell phones are not permitted for College of Insurance training)
  • On-Site Requirement: Product training and work will take place on site after remote training is completed.
About Foundever 

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO) 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team? 

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.

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