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Remote Technical Customer Support Jobs in Baton Rouge, LA

EnthuZiastic

Growth Hacker - Remote

Baton Rouge, LA · Remote

Customer Retention: * Develop strategies to increase customer retention and reduce churn through ... Technical Proficiency: * Familiarity with marketing automation tools, A/B testing platforms, web ...

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Remote Technical Customer Support information

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$10

$17

$28

How much do remote technical customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote technical customer support in Baton Rouge, LA is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $21.25 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are popular job titles related to Remote Technical Customer Support jobs in Baton Rouge, LA?

For Remote Technical Customer Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Baton Rouge, LA look for?

The top searched job categories for Remote Technical Customer Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Remote Technical Customer Support jobs?

Cities near Baton Rouge, LA with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,817 per year, or $17.7 per hour.

Senior SQL Developer with VB

Baton Rouge, LA • Remote

Software People, Inc.
IT Services • 1 - 10 employees
Learn more about Software People, Inc.external

$98K - $135K/yr

Contractor

Re-posted 13 days ago

Job description

Phone/Skype Hire. Remote

Location: Remote

Duration: 12+ months

Responsibilities

• Designs, codes, compiles, tests, debugs and documents new and existing web applications, maintenance and support of existing applications and associated databases.

• Research and resolve program, data or system software problems of a highly technical nature, frequently interacting with other employees, supervisors, or users.

• Provide expert advice, assistance or guidance of a highly technical nature concerning specialized application tools, hardware, software, or databases.

• Evaluate, analyze and prepare information and recommendations on technical solutions or options related to operating and managing an information system.

• Independently define data elements; design structures for databases; write and compile definitions and descriptions of data elements into dictionary form for use by technical staff and other users.

• Prepare and monitor work plans and schedules to ensure timeliness, data integrity, and availability on a project basis.

• Participates in all necessary team meetings and design sessions in accordance with Scrum ceremonies.

• Provide technical knowledge transfer, training, documentation, mentorship and guidance to State personnel for all requested work.

• Monitor, review and audit performance of the customer-agency’s replacement software and make performance improvements

Skills Needed

  • 5+ years of experience in web development using third-generation programming language (3GL).
  • 2+ years of experience in SSIS (SQL Server Integration Services).
  • 2+ years of experience in SSRS (SQL Server Reporting Services).
  • 2+ years of experience in web development using Visual Basic .NET (VB .NET) and/or Classic ASP (Active Server Pages).