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Remote Technical Customer Support Jobs in Wisconsin

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

This role is mostly remote within the State of Wisconsin but may require coming into the central ... technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

Qualysoft

$19.75 - $25/hr

... Remote Projektsprache: Deutsch Projektbeschreibung Fur ein langfristiges und strategisch ... Durchfuhrung fachlicher und technischer Anforderungsanalysen * Erstellung von technischen ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

The Role We're seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you ...

KEYENCE

Field Application Engineer '27

Wauwatosa, WI · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

Whether you're building products, supporting customers, or driving strategy, your journey with ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

This is a remote position with occasional office/site visits for troubleshooting and/or project ... • Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets: Top ...

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Remote Technical Customer Support information

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How much do remote technical customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote technical customer support in Wisconsin is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $22.31 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are popular job titles related to Remote Technical Customer Support jobs in Wisconsin?

For Remote Technical Customer Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Technical Customer Support jobs in Wisconsin look for?

The top searched job categories for Remote Technical Customer Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Technical Customer Support jobs?

Cities in Wisconsin with the most Remote Technical Customer Support job openings:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,700 per year, or $18.6 per hour.

Sales Application Engineer-Switchboards

Faith Technologies Inc.

Menasha, WI • On-site, Remote

$106K - $131K/yr

Full-time

Re-posted 10 days ago

Faith Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

208th of 449 rated engineering

Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as "one of the Healthiest 100 Workplaces in America" is focused on the mind/body/soul of team members through our Culture of Care.

Faith Technologies Inc. (FTI) is currently seeking aSales Application Engineer-Switchboards to join our Product Sales team. This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.

In this highly visible role, you will be the go-to expert and dedicated champion

for the assigned product line(s). You will partner directly with our Engineering, Business Development and Sales teams, acting as their primary technical resource during both the pre-sales and post-sales phases. When customers have complex application questions, require project troubleshooting, or need specialized guidance on how to properly integrate our technology into their systems, you are the consultative expert they will rely on.

Because our manufacturing portfolio is diverse, this role is designed to be highly specialized yet structurally modular. While your primary mandate will be mastering your Switchboard Product line, you will collaborate closely with a broader team of Application Engineers, Sales, Engineering, and Product Managers. Together, you will share best practices, standardize workflows, and maintain a cohesive, elite standard of technical customer support across the entire organization.

Our Product Sales team sits at the intersection of innovation and execution, transforming ideas into real-world products and solutions for Excellerate Products(tm), a division of Faith Technologies Incorporated (FTI). From early concept through full-scale production, our engineers design Data Center power distribution products, Electric Vehicle chargingskids, switchboards and more! With a strong focus on quality, manufacturability, and customer outcomes, we ensureeveryproduct is engineered to perform in the real world-safely, reliably, and at scale.

To learn more about our products and services, visit our website:Excellerate Products - Smarter Power Solutions - FTI.

MINIMUM REQUIREMENTS

Education: Bachelors degree in Engineering, Business, Construction Management etc. preferred.

Experience: 3-5+ years of experience with technical products and customer projects, including roles in sales support, application engineering, or product specialization within manufacturing.

PREFERRED EXPERIENCE

Experience with UL891 switchboard applications.

KEY RESPONSIBILITIES

  • Technical Sales Support: Serve as the primary technical expert, partnering with sales teams to support customer engagement, specify appropriate solutions, and help close opportunities.
  • Customer Consultation: Guide customers through project lifecycles by providing technical expertise and recommendations to ensure products are applied effectively and meet project requirements.
  • Process Development & Continuous Improvement: Develop, document, and refine processes to improve efficiency, accuracy, and scalability across technical sales support and application engineering activities. Identify gaps, recommend improvements, and implement best practices to enhance team performance and customer outcomes.
  • Technical Quotation Review: Review quotes for technical accuracy, code compliance, and alignment with customer requirements, ensuring solutions meet specifications and organizational standards.
  • Data Integrity & System Management: Ensure accurate product configuration and documentation. Maintain and support configurator rules, driving consistency and reliability in product data and system outputs.
  • Cross-Functional Collaboration: Partner with engineering, product management, and operations teams to align on product capabilities, resolve technical challenges, and support continuous product improvement.
  • Product & Application Expertise: Maintain deep knowledge of product lines, including features, specifications, and application requirements, to provide informed recommendations and training to internal teams and customers.
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

WORK LOCATION

This position may be based in Menasha, WI; Olathe, KS (Kansas City metro); or remote (nationwide), depending on experience and business needs.


Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).

#LI-REMOTE

How Does FTI Give YOU the Chance to Thrive?

If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.

Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families.You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.

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