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Remote Blizzard Customer Support Jobs in Wisconsin

Sprocket Security

Customer Support Specialist

Madison, WI · On-site +1

$18.25 - $24.50/hr

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... You own customer support end to end and keep the day to day of each account running smoothly so ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

We are looking for a Customer Success Support Specialist who serves as a primary point of contact ... Ability to work collaboratively in a remote and cross-functional environment Preferred ...

Harris

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...

Harris

$50K - $55K/yr

SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services | About the Role Harris Computer is looking for a driven, tech-savvy Support Analyst to join our ...

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PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

Whether you're building products, supporting customers, or driving strategy, your journey with ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

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Remote Blizzard Customer Support information

What is a remote Blizzard customer support representative?

Remote Blizzard Customer Support jobs involve assisting players of Blizzard Entertainment games with various issues, such as account troubleshooting, technical support, billing inquiries, and gameplay questions, all from a remote location. Support agents communicate with customers via phone, chat, or email and are expected to provide high-quality service while representing Blizzard’s brand. These positions require excellent communication skills, a passion for gaming, and the ability to work independently from home. Blizzard provides training and resources to help support agents resolve customer issues efficiently. Working remotely allows for flexible work arrangements and the opportunity to join Blizzard’s global support team from almost anywhere.

What skills and qualifications are needed to be a remote Blizzard customer support representative?

Success as a Remote Blizzard Customer Support representative requires strong problem-solving abilities, excellent written and verbal communication skills, and a customer-focused mindset, often supported by prior experience in customer service. Familiarity with Blizzard’s games, ticketing systems like Zendesk, and general troubleshooting tools is highly beneficial. Patience, adaptability, and active listening help representatives build rapport and efficiently resolve player issues. These skills ensure prompt, effective support that enhances player satisfaction and upholds Blizzard’s reputation for quality service.

What challenges do remote Blizzard customer support representatives face, and how can they be managed?

Remote Blizzard Customer Support representatives often encounter challenges such as managing high ticket volumes during new game launches or updates, resolving complex technical issues, and maintaining clear communication with players across various channels. Working remotely requires strong self-motivation and time management to stay productive and connected with the support team. Many representatives find success by regularly attending virtual team meetings, utilizing internal knowledge bases, and participating in ongoing training sessions to stay updated on Blizzard products and support protocols.

What is the difference between Remote Blizzard Customer Support vs Remote Game Support Specialist?

AspectRemote Blizzard Customer SupportRemote Game Support Specialist
Required CredentialsHigh school diploma, customer service experience, gaming knowledgeHigh school diploma, gaming expertise, customer service skills
Work EnvironmentRemote, customer service center, gaming industryRemote, tech support or customer service setting, gaming industry
Employer & Industry UsageBlizzard Entertainment, gaming industryVarious gaming companies, gaming industry
Common Search & ComparisonYesYes

Remote Blizzard Customer Support and Remote Game Support Specialist roles both serve gamers and require customer service skills. The main difference lies in the employer and specific job focus: Blizzard Customer Support is specific to Blizzard Entertainment, while Game Support Specialists may work for various gaming companies. Both roles involve remote work, gaming knowledge, and customer interaction, making them closely related but distinct in employer and branding.

What are popular job titles related to Remote Blizzard Customer Support jobs in Wisconsin?

For Remote Blizzard Customer Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Blizzard Customer Support jobs in Wisconsin look for?

The top searched job categories for Remote Blizzard Customer Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Blizzard Customer Support jobs?

Cities in Wisconsin with the most Remote Blizzard Customer Support job openings:

Remote Blizzard Customer Support jobs near you
Infographic showing various Remote Blizzard Customer Support job openings in Wisconsin as of July 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution.

Customer Support Specialist

Sprocket Security

Madison, WI • On-site, Remote

$18.25 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Location: Madison Office Preferable or Remote within USA

Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk.

How - At Sprocket Security, we've built an expert-driven Continuous Penetration Testing platform that blends cutting-edge automated and manual testing methods.

Your Mission - As Customer Support Specialist, you are the operational backbone of the customer experience. You own customer support end to end and keep the day to day of each account running smoothly so customers get value quickly and easily. You are the reliable, responsive contact customers count on, and a systems-minded teammate who helps our support operation scale. This role also comes with a rare opportunity: to stand up our modern, AI-driven support and engagement workflows from the ground up. It is a great fit for someone who loves tools and process, stays calm under volume, and takes pride in a support experience that feels effortless.

Responsibilities:
  • Customer support: Own frontline customer support end to end, resolving issues quickly or routing them to the right team.
  • Support queue: Keep the support queue healthy with fast response, strong resolution, and clear escalation.
  • Onboarding: Coordinate a smooth onboarding so customers get up and running quickly.
  • Scope accuracy: Help keep each engagement's scope accurate, coordinating with the Service Delivery team as needed.
  • Support systems and automation: Stand up and continuously improve our support and engagement workflows, including AI-driven automation, as we grow.
  • Offboarding: Own a clean, reliable offboarding process from start to finish.
Requirements:

Required:

  • 2+ years in customer support, onboarding or implementation coordination, or a comparable customer operations role at a technical SaaS or security company.
  • Track record owning a support queue and hitting response and resolution targets while staying calm under volume.
  • Experience standing up support and engagement tooling and excited to build AI-driven support workflows here from the ground up.
  • Highly organized and systems-minded with a love of tools, automation, and process improvement.
  • Comfortable with core security and networking concepts or a fast learner eager to build that fluency in an offensive-security environment.
  • Excellent written communication and a customer-first, problem-solving mindset.
  • Strong collaborator who keeps customers and cross-team work moving forward.

Preferred:

  • Experience introducing automation or AI tools such as Claude to scale support and reduce manual work.
  • Familiarity with scoping, estimation, or order-management
  • Exposure to customer success or in-product engagement
  • Functional understanding of core Information/Cybersecurity concepts such as:
    • Confidentiality, integrity, availability, and privacy.
    • Basic risk management principles.
    • Awareness of industry regulations and frameworks such as PCI-DSS, HIPAA, HITRUST, OWASP, Critical Security Controls, and NIST CSF.
  • Basic Network+ level knowledge such as:
    • DNS, domain names, host names and subdomains, IP blocks (CIDR notation), RFC 1918 address spaces, and TCP ports/services.

Benefits:

  • Unlimited PTO for healthy work/life balance.
  • Company contribution to 401k (immediate eligibility, no one should have to wait to start saving).
  • 75% company contribution for health insurance for employees and 50% for dependents.
  • 100% company contribution for dental and vision.
  • Flexible working hours.
  • Support for your career development with paid training, conferences, certifications, etc.

Location - Madison Office Preferable or Remote within USA

Ready to Trailblaze the Cybersecurity Frontier? If you're passionate about cybersecurity and eager to make an impact in the industry, we want you on our team. Apply now at Sprocket Security and join the revolution of safeguarding businesses from cyber threats!

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