Remote Technical Customer Support Jobs in Arizona

Role : Technical Architect - MERCH Ops ( Supply chain Domain exp required)

Location: Dallas TX or REMOTE

The Merch Ops Technical Architect works across a broadly cross-functional, cross-solution team to design solutions matched with each client's specific business needs and situation. This role engages with business and technical stakeholders, both client and internal, to understand requirements and deliver solutions that drive business value.

Works with Solution Architect(s) to understand & deliver data requirements to fulfill business needs

Works with other technical resources to communicate means of importing, exporting, transforming data, specific to Merch Ops and related to other internal and external solutions

Responsible for delivery of design documentation.

Ability to lead and communicate integration and technical architecture design decisions between Merch Ops and other Blue Yonder and 3rd party applications.

Our current technical environment:

• Merch Ops is a retail-focused merchandise management solution that maintains perpetual inventory valuation and other key metrics across the client's enterprise
• Required skills would include coding in PL/SQL, Oracle database skills, Linux batch scripting, Integration Build (API/JSON and Flat File), Batch schedule planning. Basic knowledge of React, Node.js are an asset.

What you'll do:

• Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for technical and functional discussions as it relates to the Merch Ops product
• Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers
• Interacts directly with Blue Yonder's Merch Ops customers to develop a strong relationship and a clear understanding of Merch Ops processes, functions, integrations, etc.
• Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization
• Acts as point of reference for end-to-end enterprise level solution knowledge related to business and data flow across entire supply chain suite (i.e. PMM, Merch Ops, SCPO, WMS, TMS, CatMan)
• Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents
• Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers
• Participates in management-led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions
• Assists other team members with benchmarking and sizing exercises
• Conducts technical analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops technical solutions to meet those needs.
• Provides a variety of technical support to the project team; including quality assurance/design review, environment setup, software installation, configuration, operations consulting, troubleshooting, system testing, programming, etc.
• Provides technical expertise on development projects.
• Works with appropriate parties to ensure issues are resolved.
• Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned
• Works with project team to understand and help to refine and define project technical requirements from technical specifications.
• Diagnoses business and technical expectations on a project. Works with the appropriate parties to effectively estimate project timelines.

What we are looking for:

• Bachelor's degree (or higher) in Computer Science or Engineering or other relevant discipline
• 5+ years of experience in implementing, designing, developing PMM or Merch Ops solution (or similar solution)
• In-depth knowledge of merchandising software solutions and technical architectures
• Required skills would include coding in PL/SQL, Oracle database skills, Linux batch scripting, Integration Build (API/JSON and Flat File), Batch schedule planning. Basic knowledge of React, Node.js are an asset.
• Knowledge of business processes in the Supply Chain Management discipline
• Experience understanding and integrating data between numerous Supply Chain and Merchandising applications.
• Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications
• Either NextGen/SaaS Technology skills (Azure, M&D, SaaS/DevOps Concepts, etc) - OR - Engineering/Development skills with ability to drill deep into Merch Ops code
• Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL

Synonym title : Technical Architect

#LI-SR1

#LI- REMOTE

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Sala ry range for this position will $110,000 to 120,000

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.