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Remote Technical Account Manager Associate Jobs in Virginia

AvePoint

Technical Account Manager- Google

Richmond, VA · On-site +1

$75K - $100K/yr

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint ... Performing remote or onsite platform integration engagements for existing clients * Delivering ...

AvePoint

Technical Account Manager- Microsoft

Richmond, VA · On-site +1

$75K - $100K/yr

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint ... Performing remote or onsite platform integration engagements for existing clients * Delivering ...

Aurubis AG

This is a remote role, ideally based in Houston or Dallas, TX. Account Manager (Remote) Your Tasks Assist in developing and executing a comprehensive procurement strategy for recycling raw materials ...

PerformYard

Account Manager

Arlington, VA · Remote

We are seeking an Account Manager (AM) to develop and close growth opportunities within our ... This is a 100% Remote Position - now & forever Requirements What You'll Do: * Generate qualified ...

MBR Partners

Account Manager - Enterprise

Ashburn, VA · On-site +1

MBR Partners are instructed to locate a Strategic Account Manager for our US clients in a remote ... Ability to articulate technical concepts to non-technical stakeholders. * Education: Bachelor ...

MBR Partners

Account Manager - Enterprise

Ashburn, VA · Remote

$296K - $332K/yr

MBR Partners are instructed to locate a Strategic Account Manager for our US clients in a remote ... Ability to articulate technical concepts to non-technical stakeholders. * Education: Bachelor ...

PerformYard

Account Manager

Arlington, VA · On-site +1

We are seeking an Account Manager (AM) to develop and close growth opportunities within our ... This is a 100% Remote Position - now & forever Requirements What You'll Do: * Generate qualified ...

HUB

Account Manager

Richmond, VA · On-site +1

$95K - $110K/yr

We pride ourselves on providing professional technical expertise and tremendous market access to ... remote work is an option for the right candidate. * Knowledge of marine policies and industry ...

Generac

Sales Engineer - Data Centers

Ashburn, VA · On-site +1

This role assists assigned National Account or Account Manager(s) with data center MEP Engineering ... Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ...

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Remote Technical Account Manager Associate information

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.
What are the most commonly searched types of Remote Technical Account Manager jobs in Virginia? The most popular types of Remote Technical Account Manager jobs in Virginia are:
What cities in Virginia are hiring for Remote Technical Account Manager Associate jobs? Cities in Virginia with the most Remote Technical Account Manager Associate job openings:
Remote Technical Account Manager Associate jobs near you

Technical Account Manager- Google

AvePoint

Richmond, VA • On-site, Remote

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Overview 

Do you have passion for customer satisfaction and the skills to support a complex technical environment? Does the idea of being the trusted technical advisor excite you? We're looking for someone who can quickly become an expert in delivering exceptional service that nurtures customer retention, fosters platform adoption, and provides prescriptive feedback. 

What will you be doing? 

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in successful platform integrations and account management to provide existing customers with technical recommendations through a customer's product operations lifecycle 

Your responsibilities will include: 

  • Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. 
  • Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use. 
  • Performing architectural design sessions with existing clients to assist in architecting future and current deployments of software solutions 
  • Performing remote or onsite platform integration engagements for existing clients 
  • Delivering remote or onsite training sessions for clients 
  • Acting as the escalation point and lead conference calls with customers who require experienced handling on sensitive support cases 
  • Manage Account activities and coordinate internal and external support efforts to deliver timely and effective responses. 
  • Delivering Technical documentation to support customer deployments and expansion efforts. 
  • Partner with Support, Customer Success, Sales teams to ensure account stability, growth and adoption. 

OK, I'm interested... is this the job for me? 

You're the main point of contact for your assigned customers, which means you will need in-depth product knowledge and exceptional troubleshooting skills. You will also act as the trusted advisor to other departments within AvePoint and will need to demonstrate strong follow-through in all your technical queries. 

 
Other qualities that will make you a fit for this role include: 

  • BA/BS Degree (Computer Science/Engineering majors preferred)  
  • Experience with Google Cloud Platform (GCP) and an understanding of Microsoft 365 environments.
  • Minimum 3+ years of work experience in a related technical field. (Ex. technical software support, pre-sales engineering, technical account management)  
  • Excellent written/verbal communication, organization, presentation, and stakeholder management skills 
  • Ability to work individually and within a highly collaborative team setting 
  • Willingness to learn and adapt in a fast-paced environment
  • Experience testing and performing updates to a live production environment 
  • Working technical knowledge of current software protocols and Internet standards 
  • Competence with testing, logging and troubleshooting tools and procedures 
  • Knowledge of an Enterprise Content Management system  

While not required, it's an added plus if you also have:  

  • One or more cloud-related certifications (e.g., MS900, AZ900, or Google Cloud Platform credentials).
  • Experience with scripting (PowerShell) 
  • Familiarity with REST API development 

The Salary Range for this role is $75,000 - $100,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range. 

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