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Remote Technical Account Manager Associate Jobs in Indiana

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Remote Technical Account Manager Associate information

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

How does a Remote Technical Account Manager Associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a Remote Technical Account Manager Associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is a Remote Technical Account Manager Associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.
What are the most commonly searched types of Remote Technical Account Manager jobs in Indiana? The most popular types of Remote Technical Account Manager jobs in Indiana are:
What cities in Indiana are hiring for Remote Technical Account Manager Associate jobs? Cities in Indiana with the most Remote Technical Account Manager Associate job openings:
Sales Account Manager - Indianapolis

Sales Account Manager - Indianapolis

Factur

Indianapolis, IN • On-site, Remote

$60K - $90K/yr

Full-time

Posted 14 days ago


Job description

​Are you weary of the soul-crushing grind that corporate America has to offer? 


We have good news! You don't have to submit to the corporate machine.



About Factur

Factur helps industrial companies find customers to grow revenue & diversify. We have services for companies of all sizes and budgets. From referrals to sales-ready leads to fully vetted & qualified quoting opportunities, we have a plan to help you grow. Our company culture is exceptional because our team members are comprised of hungry, humble, and smart individuals. We are competitive but do not want nor need the spotlight. You will find us celebrating the success of each other rather than promoting ourselves. We have authentic relationships with each other, bearing in mind that no one is perfect, so we don't pretend to be. At Factur, we value excellence, innovations, executions, growth, and results.


Company Fit   

Value #1: Humble

  • A person who does not seek the limelight for themselves. Is willing to share the success with others and enjoys giving credit to others. A level of humility of taking accountability for their actions. Someone who is willing to support the team, there is no such thing as “that’s not my job”. 

Value #2: Hungry

  • Someone who is self-motivated. Someone who is willing to get the job done, no matter what the job is. Someone who has a personal source of excellence. This person is always looking for opportunities to serve and grow and desires to get better. 

Value #3: People Smart

  • Someone who seeks to understand others while being solutions-oriented. They are able to build rapport with others through their interpersonal skills, is a clear and effective communicator that relates with people across all levels and functions.



Job Summary


Prospect for new business opportunities for outsourced prospecting clients. Maintain multiple client relationships by generating leads, qualifying opportunities, managing the sales pipeline, and owning client relationships.


Job Responsibilities   


  1. Initiate Outbound Email Campaigns
  2. Phone Campaigns
  3. Social Media Strategy
  4. Pay-Per-Click (PPC)
  5. Swag Mailers
  6. Account Management
  7. Pipeline Management
  8. Execute the Factur Prospecting Process With Excellence

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted, or modified at any time.


Competencies Required  


  • Customer Focus:  

Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships.


  • Action- Oriented:  

Readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities; displays a can-do attitude in good and bad time; Steps up to handle tough issues


  • Drives Results:  

Has a strong bottom-line orientation; Persists in accomplishing objectives despite obstacles and setbacks; Has a track record of exceeding goals successfully; Pushes self and helps others achieve results


  • Interpersonal Savvy:  

Relates comfortably with people across levels, functions, culture, and geography, Acts with diplomacy and tact; Builds rapport in an open, friendly, and accepting way; Builds constructive relationships with people both similar and different to self; Picks up on interpersonal and group dynamics


  • Manages Conflict:  

Steps up to conflicts, seeing them as opportunities; Works out tough agreements and settles disputes equitably; Facilitates breakthroughs by integrating diverse views and finding common ground or acceptable alternatives; Settles differences in productive ways with minimum noise.


  • Optimizes Work Processes:  

Identifies and creates the processes necessary to get work done; Separates and combines activities into efficient workflow; Designs processes and procedures that allow managing from a distance; Seeks ways to improve processes, from small tweaks to complete reengineering



Qualifications:

- Experience Requirements

  • Prior Sales Experience
  • Technical Sales Experience


Education Requirements

  • High School Diploma or Equivalent 


Location:

  • This will be a hybrid work from home and work at the office role out of Indianapolis, IN or Dallas, TX. (We are open to remote employees, however there is a significantly stronger preference for team members located in the office.)




Compensation:

$70,000 Base salary plus monthly bonuses and uncapped commissions. (Average Total Annual Compensation ranges from $85,000-$100,000)




*Please submit your resume as a PDF*