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Remote Technical Account Manager Associate Jobs in California

Avahi

Account Manager

San Francisco, CA · Remote

Remote - USA Company Overview At Avahi, we're redefining what it means to be a premier cloud-first ... Solution Selling * Collaborate with Avahi's technical teams and Solutions Architects to craft ...

Avahi

Account Manager

San Francisco, CA · Remote

Remote - USA Company Overview At Avahi, we're redefining what it means to be a premier cloud-first ... Solution Selling * Collaborate with Avahi's technical teams and Solutions Architects to craft ...

Graco

Account Manager

Sacramento, CA · Remote

... REMOTE Customer Engagement * Maintain a high level of responsiveness to customer inquiries ... Bachelor's degree in business, engineering, marketing, a technical field, or equivalent experience ...

Graco Inc.

Account Manager

Sacramento, CA · Remote

... REMOTE Customer Engagement * Maintain a high level of responsiveness to customer inquiries ... Bachelor's degree in business, engineering, marketing, a technical field, or equivalent experience ...

Envista Holdings Corporation

Account Manager

San Jose, CA · Remote

$81K - $99K/yr

Capable of digesting and verbalizing technical product and clinical information. * Ability to work ... Ability to travel including evenings, weekends, and overnight stays up to 40% #LI-BS1 #LI-Remote ...

New

APR

Commercial Lines Account Manager

Orange, CA · On-site +1

$70K - $90K/yr

This position may be open for partial remote once training and probationary period have passed ... Knowledge of Insurance and/or Brokerage business Technical knowledge of product area or industry ...

Block

Enterprise Account Manager

Bodega Bay, CA · On-site +1

Today, Cash App has thousands of employees working globally across office and remote locations ... You hold your own interfacing with stakeholders across disciplines (technical, marketing, product ...

Figma

Customer Enablement Manager

San Francisco, CA · On-site +1

In this highly collaborative role, you'll partner with various internal teams, such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates, to deliver a ...

Generac

Sales Engineer - Data Centers

Los Angeles, CA · On-site +1

This role assists assigned National Account or Account Manager(s) with data center MEP Engineering ... Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ...

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Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in California?

The most popular types of Remote Technical Account Manager jobs in California are:

What cities in California are hiring for Remote Technical Account Manager Associate jobs?

Cities in California with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Technical Support Specialist

Upwind Security

San Francisco, CA • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

Description
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you'll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
We're looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. You'll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
  • Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
  • Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
  • Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
  • Create and update support documentation while logging all interactions in the support system.
  • Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Requirements
  • 1-3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
  • Fluency in English (both written and spoken).
  • Experience in MySQL - Must
  • Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
  • Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
  • Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
  • Experience in cybersecurity, with an emphasis on cloud environments.
  • Ability to adapt and learn, working effectively both solo and within a team setting.

Apply