ZipRecruiter

Log In

2

Remote Technical Account Manager Associate Jobs in California

Port

Technical Success Manager

Palo Alto, CA · On-site +1

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive ... Oversee the technical health of customer accounts, implementing proactive strategies to mitigate ...

Sumitomo Electric Device Innovations U.S.A., Inc.

$160K - $180K/yr

Key Responsibilities Account Management, Sales, and Business Development * Serve as the primary ... Prior experience in technical marketing, applications engineering or product management. Work ...

Atomica

Account Manager

Goleta, CA · On-site +1

$87K - $125K/yr

Atomica is seeking a motivated Account Manager with a technical background to join our team. This ... Will consider remote candidates for this position.

Danaher

Bioprocess Biopharma Account Manager

Sunnyvale, CA · Remote

$120K - $150K/yr

With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity ... Provide technical support, leveraging technical specialists where needed, aligned with customer ...

Danaher

Bioprocess Biopharma Account Manager

San Jose, CA · Remote

$120K - $150K/yr

With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity ... Provide technical support, leveraging technical specialists where needed, aligned with customer ...

Danaher

Bioprocess Biopharma Account Manager

Fremont, CA · Remote

$120K - $150K/yr

With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity ... Provide technical support, leveraging technical specialists where needed, aligned with customer ...

Danaher

Bioprocess Biopharma Account Manager

Palo Alto, CA · Remote

$120K - $150K/yr

With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity ... Provide technical support, leveraging technical specialists where needed, aligned with customer ...

previous pagenext page

Showing results 21-40

All JobsTechnical Account Associate JobsRemote Technical Account Manager Associate JobsRemote Technical Account Manager Associate Jobs in California

Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in California?

The most popular types of Remote Technical Account Manager jobs in California are:

What cities in California are hiring for Remote Technical Account Manager Associate jobs?

Cities in California with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Sr. Technical Account Manager - US East Region

DataVisor

Mountain View, CA • On-site, Remote

$130K - $150K/yr

Full-time

Medical, PTO

Re-posted 29 days ago

Job description

About DataVisor
DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real-time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide guaranteed performance lift from day one. The flexible architecture of DataVisor's platform allows enterprises to power sophisticated and complex use cases across different businesses while dramatically lowering the total cost of ownership. DataVisor is recognized as an industry leader and has been adopted by Fortune 500 companies globally across many industries.
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!
Position Overview
As a Senior Technical Account Manager (TAM), you will manage a portfolio of client relationships and establish yourself as a trusted technical advisor and solution partner for the key leaders within the customer's fraud and risk teams. You will partner with our Delivery Team to oversee the customer's data integration and onboarding process. Your goal is to ensure that the customer adopts best practices in the implementation of our platform to ensure they extract the maximum value from their investment. You will engage in broad ranging topics from assessing/debugging platform performance or product functional issues, provide technical guidance and best practices, or advise on customer's use of custom or DataVisor built machine learning models and/or automation rules to detect suspicious activities. You will work cross-functionally with Customer Success, Engineering, and Product teams to achieve your goals.
Key Responsibilities
  • Provide product support, escalation, and resolution of technical issues
  • Architect machine learning and rule-based solutions for customers' fraud problems
  • Lead solution deployment deep dive discussions in late stage pre-sales calls
  • Understand client use cases and define plans to achieve success criteria
  • Manage integration and product implementation process for customers
  • Conduct and coordinate business reviews and presentations with clients
  • Drive product roadmap by communicating client feedback to internal teams
  • Attend meetups, events, and conferences as a technical ambassador

Requirements
  • 10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant
  • B.A./B.S. degree in a technical or analytical discipline
  • Excellent communication and presentation skills
  • Strong time and project management ability with focus to ensure deadlines are met
  • Experience in fraud detection and risk management is a big plus
  • Coding and database experience (e.g. Python, Java, SQL) a plus

Benefits
  • Compensation: Annual salary range of USD $130,000 - $150,000, commensurate with experience.
  • Bonus, PTO, Stock Option, Health Benefits

Apply