Remote Tech Support Jobs in Wareham, MA (NOW HIRING)

Description & Requirements

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship. This position is remote.

Junior Backup, Restore & Storage Engineer supporting enterprise disaster recovery operations. This role assists with daily backup execution, restoration requests, and disaster recovery testing across on‑premise and hybrid environments.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4

Job-Specific Essential Duties and Responsibilities:

- Support enterprise backup, restore, and storage operations across on‑premise, data center, and hybrid environments to ensure continuity of IT and OT services in accordance with defined Recovery Time
Objectives (RTO) and Recovery Point Objectives (RPO).
- Execute scheduled backups, backup integrity checks, and routine restoration requests while maintaining auditability and compliance with policies and procedures.
- Assist in disaster recovery planning, testing, and execution, including documentation updates, runbooks, and validation exercises supporting enterprise DR readiness.
- Coordinate with system, database, network, cloud, and incident management teams during outages, migrations, and infrastructure events.
- Participate in change, patching, and upgrade activities that impact backup and recovery platforms to preserve continuity and SLA performance.
- Maintain accurate operational documentation and contribute to continuous improvement of backup, restore, and storage processes.

Job-Specific Minimum Requirements:

- Hands‑on experience with enterprise backup and restore operations (on-prem, hybrid, or cloud)
- Familiarity with disaster recovery concepts, including RTO/RPO, backup integrity validation, and restoration testing
- Experience supporting 24x7x365 operational environments or on-call incident response
- Ability to follow documented procedures, runbooks, and change management processes
- Experience working in regulated or compliance ‑ driven IT environments
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field OR equivalent relevant experience
- 1+ years supporting enterprise IT infrastructure, backup, restore, or storage operations

Preferred Skills and Qualifications:

- Exposure to enterprise storage platforms (SAN/NAS) and backup tools
- Familiarity with cloud environments (AWS and/or Azure) and hybrid recovery models
- Experience supporting federal government IT environments

- Strong documentation, communication, and cross ‑ team coordination skills

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Minimum Requirements

TCS217, T1, Band 4

#TSTECH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .