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Remote Tech Support Jobs in Wareham, MA (NOW HIRING)

Braver Technology

Senior IT Field Engineer

Taunton, MA · On-site +1

$65K - $85K/yr

Description Braver Technology is one of the region's largest IT support organizations! We are ... Providing on-site & remote support to clients in the Boston, MA area with issues ranging from ...

Maximus

Analyst - IT Service Management

Brockton, MA · Remote

This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ... supporting Incident, Problem, and Change Management, and other established ITSM functions in ...

Maximus

IT Project Manager

Brockton, MA · Remote

$99K - $117K/yr

... support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in ... This is a remote position. Essential Duties and Responsibilities: * Serve as the point of contact ...

Maximus

IT Project Manager

North Dartmouth, MA · Remote

$99K - $117K/yr

... support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in ... This is a remote position. Essential Duties and Responsibilities: * Serve as the point of contact ...

World Wide Technology

Solution Specialist

Brockton, MA · Remote

Remote - Nationwide, United States Why WWT? At World Wide Technology, we work together to make a ... Support high-volume and low-complexity engagements independently. This position is remote. Video ...

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All JobsRemote Tech Support JobsRemote Tech Support Jobs in Wareham, MA

Remote Tech Support information

See Wareham, MA salary details

$28.4K

$45.8K

$69.5K

How much do remote tech support jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote tech support in Wareham, MA is $45,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,500.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What job categories do people searching Remote Tech Support jobs in Wareham, MA look for? The top searched job categories for Remote Tech Support jobs in Wareham, MA are:
What cities near Wareham, MA are hiring for Remote Tech Support jobs? Cities near Wareham, MA with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Senior IT Field Engineer (Remote)

Senior IT Field Engineer (Remote)

Braver Technology

Taunton, MA • Remote

$65K - $85K/yr

Full-time

Posted 3 days ago

Job description

Description

Braver Technology is one of the region's largest IT support organizations! We are seeking an experienced L2/3 Field Engineer to join our IT Staff. This is a great opportunity to work and learn in a professional yet fun atmosphere. Candidate should have a great personality and enjoy working in a team environment.

This is a full-time hybrid position with excellent benefits package and room for growth! Candidate MUST be located in a commutable the Boston, MA area. The L2/3 Field Engineer will go service client sites 2-3 days a weekly, on average. Work from home or our office but local client travel is a must.

Required Skills & Experience

  • 3-5 years experience in a desktop & server support environment and IT field work
  • ConnectWise & RMM experience strongly preferred!
  • Ability to work closely with executives in an array of professions.
  • Must be able to build and maintain strong professional relationships with clients.
  • Cloud infrastructure, especially Azure experience necessary.
  • Advanced M365 knowledge from inception to maintenance using existing toolsets to solve problems.
  • Ability to problem solve using Microsoft platforms (e.g. Azure, M365, Active Directory, all current flavors of Windows)
  • Strong experience with servers, routers, switches, firewalls, VPN
  • Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
  • Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, etc.)
  • Experience troubleshooting standard hardware issues and running diagnostics
  • An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
  • IT Project skills: server projects, virtualization, migrations, onboarding, etc.

Nice to have skills but not required

  • Basic Apple, Mac OS, and iOS troubleshooting experience a plus
  • Understanding backup and disaster recovery concepts
  • MCSE or MCSA preferred
  • Virtualization experience preferred

Typical Responsibilities & Duties

  • Providing on-site & remote support to clients in the Boston, MA area with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Azure & Exchange Online.
  • Supporting Windows Servers, LAN/WAN, TCP/IP, Network Security, VPN connections, software upgrades and implementations, network devices, backups and disaster recovery plans.
  • Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed
  • Actively collaborating in the development and maintenance of IT Support processes by Identifying infrastructure system needs and providing feedback for development. (we want your feedback!)

Salary + Benefits + Schedule

We pay based on skill level and experience. We do not mind paying for great people with great personality and experience.

Typical Schedule: Working hours are 8:30AM-5:00PM Eastern Time with a one week on-call rotation every 14 weeks after you have been in the role for a few months.

You must be located in commutable distance to client sites in the Boston area & you will be reimbursed for mileage!

  • When not at client sites, you can work from your home office!