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Remote Tech Support Jobs in Norfolk, VA (NOW HIRING)

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Remote Tech Support information

See Norfolk, VA salary details

$26.1K

$42.1K

$63.9K

How much do remote tech support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote tech support in Norfolk, VA is $42,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $45,500.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are popular job titles related to Remote Tech Support jobs in Norfolk, VA?

For Remote Tech Support jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Norfolk, VA look for?

The top searched job categories for Remote Tech Support jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Remote Tech Support jobs?

Cities near Norfolk, VA with the most Remote Tech Support job openings:

Infographic showing various Remote Tech Support job openings in Norfolk, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Licensed Clinical Social Worker - Remote School-Based Mental Health Therapist

Serene Support Partners

Norfolk, VA โ€ข Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago


Job description

Position Overview

Serene Support Partners is seeking a dedicated Licensed Clinical Social Worker (LCSW) to join our remote team as a full-time Mental Health Therapist. This role is crucial in providing therapeutic support to students in school settings, contributing to their emotional and psychological well-being. With a salary range of USD 80,000 to 100,000 per year, the ideal candidate will utilize their expertise to foster healing and resilience among a diverse group of young clients.

About the Organization

At Serene Support Partners, we are deeply committed to delivering accessible and high-quality mental health services across Norfolk, Virginia, and beyond. Our organization specializes in diagnosing and treating various mental health conditions, including anxiety, depression, and trauma-related disorders. We use evidence-based practices and personalized care approaches to support the unique needs of individuals from all walks of life. Our mission is to create a nurturing environment where healing and personal growth thrive.

Work Environment

This remote position provides flexibility while ensuring you remain connected with students and educational staff. Our therapists work collaboratively with schools to create a robust support system for students, allowing for essential therapeutic interventions. Technology plays a key role in how we connect, conduct assessments, and deliver therapy, including use of teletherapy platforms designed for optimal confidentiality and engagement.

Key Responsibilities
  • Conduct thorough psychosocial assessments to evaluate students' mental health status and identify their concerns, strengths, and resources within the school environment.
  • Utilize evidence-based treatment modalities, such as Cognitive Behavioral Therapy (CBT) and Solution-Focused Therapy, to provide individual, family, and group therapy sessions tailored to student needs.
  • Develop and implement personalized treatment plans, setting measurable therapeutic goals that are regularly evaluated and adjusted according to studentsโ€™ progress.
  • Collaborate with a multidisciplinary team, including school administrators, psychologists, and educational staff, to ensure a holistic approach to each student's care.
  • Provide crisis intervention and safety planning when necessary, addressing immediate issues that may arise in the school setting.
  • Document all assessments, treatment plans, and therapy sessions accurately and in a timely manner, complying with ethical and legal standards for mental health professionals.
  • Facilitate psychoeducational classes and support groups, enhancing students' knowledge about mental health and providing peer support opportunities.
Patient Population / Client Focus

The primary clients for this position are students within local school systems who seek mental health support. Many of these individuals face challenges related to academic pressure, social issues, and significant life changes. As a Mental Health Therapist, you will have the opportunity to make a profound impact on these students' lives, helping them navigate their emotional landscapes while promoting long-term mental health and well-being.

Qualifications
  • Master's degree in Social Work from an accredited institution.
  • Active state licensure as a Licensed Clinical Social Worker (LCSW).
  • Minimum of two years of experience in a mental health or outpatient setting.
  • Proficient understanding of evidence-based therapeutic modalities and therapeutic approaches.
  • Exceptional interpersonal communication and assessment skills, with a strong ability to engage with students of various ages and backgrounds.
Preferred Experience
  • Experience working in school settings or with adolescent populations is highly desirable.
  • Demonstrated ability to work independently as well as collaboratively within a team-oriented environment.
  • Familiarity with telehealth practices and technology in delivering mental health services.
Compensation and Benefits

The compensation for this full-time position ranges from USD 80,000 to 100,000 annually, plus potential bonuses for exceptional performance. Additionally, Serene Support Partners offers a comprehensive benefits package, which includes:

  • Health insurance plans that encompass medical, dental, and vision.
  • Retirement savings plans with employer matching to assist employees in building financial security.
  • Paid time off, including vacation days, personal time, and holidays, ensuring a healthy work-life balance.
  • Opportunities for continuing education and training to further enhance clinical skills and knowledge.
  • Support for professional development through workshops and certification programs.
Career Growth Opportunities

At Serene Support Partners, we value the professional growth of our employees. As part of a collaborative and innovative organization, you will have ample opportunities to advance your career through ongoing training and leadership roles. We promote from within and encourage our therapists to take on new challenges to expand their expertise in mental health care.

Why Join Our Team

Joining Serene Support Partners means becoming part of a passionate team dedicated to making a difference in the field of mental health. Our collaborative culture fosters innovation and respect, allowing therapists to thrive and contribute meaningfully to their community. With a flexible remote work environment and a focus on continuous improvement, you will be well-equipped to achieve both personal and professional fulfillment in your career.

Application Information

If you are a licensed clinical social worker who is passionate about making a difference in the lives of students, we invite you to apply for this position. Please submit your resume, along with a cover letter detailing your experience and philosophy of care, to our recruitment team at Serene Support Partners. We look forward to welcoming you to our dedicated team!