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Remote Tech Support Jobs in Norfolk, VA (NOW HIRING)

Seneca Holdings

IT Manager

Virginia Beach, VA · Remote

$90K - $110K/yr

This is a remote position. The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across ...

CI Azumano

IT Manager

Virginia Beach, VA · Remote

$90K - $110K/yr

This is a remote position. The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Norfolk, VA

Remote Tech Support information

See Norfolk, VA salary details

$26.1K

$42.1K

$63.9K

How much do remote tech support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote tech support in Norfolk, VA is $42,069.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $45,500.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs
What job categories do people searching Remote Tech Support jobs in Norfolk, VA look for? The top searched job categories for Remote Tech Support jobs in Norfolk, VA are:
What cities near Norfolk, VA are hiring for Remote Tech Support jobs? Cities near Norfolk, VA with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Norfolk, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Veteran and Military Spouse IT Network

Fortuna Business Management Consulting (Fortuna BMC)

Norfolk, VA • On-site, Remote

Contractor

Re-posted 9 days ago

Job description

FortunaBMC, a Veteran-Owned Business, is a staffing agency that partners with clients across the public sector to deliver highly skilled IT professionals supporting essential government programs and technology initiatives. We support state agencies, government organizations, and enterprise clients by connecting them with qualified technical talent.

We are committed to helping Military Veterans and Military Spouses successfully transition into meaningful careers in the IT industry. We recognize that military experience builds highly transferable skills-including leadership, problem-solving, adaptability, and mission execution-and we specialize in translating those strengths into civilian technical opportunities.

About This Opportunity

This is not a single job opening.

This is a Veteran IT Talent Network designed to connect you with upcoming opportunities across a wide range of technical disciplines. By joining our network, you position yourself for priority consideration for new roles with our public and private sector clients.

We actively support candidates at all career stages, from entry-level transitioning service members to experienced IT professionals.

Work Environment
  • Remote, Hybrid, and Onsite opportunities available
  • Locations vary by project and client needs
Work Schedule
  • Typically Monday–Friday, standard business hours
  • Some roles may follow project-specific or mission-driven schedules
Compensation
  • Competitive hourly rates based on experience and skillset
  • W2 and 1099 opportunities available, depending on the project
Key IT Career Areas

We recruit across eight core IT domains:

  • Software Development (Java, .NET, Python, etc.)
  • Cybersecurity
  • Cloud Computing
  • Data Science & Analytics
  • Network & Systems Administration
  • IT Support & Help Desk
  • Database Management
  • Product & Project Management (Agile, PMP)
Who We're Looking For
  • Transitioning Active Duty Service Members (within 6–12 months of separation)
  • Military Veterans with IT or technical experience
  • Military Spouses seeking stable, flexible, or remote IT careers
  • Entry-level candidates with foundational IT training or certifications
What You'll Bring

Preferred Qualifications:

  • Military technical background (MOS, AFSC, NEC, or equivalent experience)
  • Industry certifications (CompTIA, Cisco, Microsoft, AWS, etc.)
  • Active or prior Security Clearance (a strong advantage)
  • Ability to operate in structured, high-performance environments
  • Strong problem-solving skills and a mission-focused mindset
Why Fortuna BMC
  • Veteran-Owned company with a deep understanding of military transition
  • Proven track record supporting government and commercial clients
  • Access to exclusive contract vehicles (CMAS, ITMSA, and others)
  • Ongoing pipeline of IT opportunities across multiple sectors
  • Personalized support aligning your experience to the right roles
  • Commitment to long-term career growth, not just placement
Next Steps

Submit your resume to join our Veteran IT Talent Network and be considered for upcoming opportunities.

 recruiting@fortunabmc.com
 www.gofortuna.com

Referrals from fellow service members and spouses are encouraged.

Apply