ZipRecruiter

Log In

2

Remote Tech Support Jobs in Madison, WI (NOW HIRING)

Saige Partners

IT Business Analyst

Madison, WI · On-site +1

Madison, WI or Chicago, IL or Atlanta, GA | Hybrid or Remote U.S Considered Job Type: Contract (6 ... Support User Acceptance Testing (UAT), defect triage, issue resolution, and production readiness.

IMEG

Technology Designer (Revit)

Madison, WI · On-site +1

You will support project execution from planning and documentation through coordination, quality ... Hybrid and/or remote work schedule available Sponsorship: Not available What You'll Do * Assist in ...

Talkiatry

Remote Therapist - Wisconsin

Madison, WI · Remote

Minimal administrative burden in a fully remote environment * Clear expectations around caseload ... Licensing support with upfront coverage of costs * Technology package provided Our history ...

previous pagenext page

Showing results 21-40

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Madison, WI

Remote Tech Support information

See Madison, WI salary details

$27.2K

$43.8K

$66.5K

How much do remote tech support jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote tech support in Madison, WI is $43,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $47,400.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are popular job titles related to Remote Tech Support jobs in Madison, WI?

For Remote Tech Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Madison, WI look for?

The top searched job categories for Remote Tech Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Tech Support jobs?

Cities near Madison, WI with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,818 per year, or $21.1 per hour.

HRIS Business Systems Analyst

Beacon Technologies

Monona, WI • Remote

$60 - $70/hr

Contractor

Posted 15 days ago

Job description

This is a remote role but requires living in one of the following states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin 

6-Month Contract to hire.

HRIS Business Systems Analyst II
Make an Impact on the Future of HR Technology:
Are you passionate about HR systems, data analytics, and transforming business needs into technology solutions? We're looking for an HRIS Business Systems Analyst II to play a key role in supporting and enhancing our HR technology ecosystem, with a primary focus on UKG Pro, IBM Cognos Analytics, and HR data reporting.

In this role, you'll partner closely with HR and business leaders to deliver meaningful system improvements, actionable reporting, and data-driven insights that support employees throughout their lifecycle. You'll have the opportunity to troubleshoot complex challenges, optimize processes, and influence how HR technology supports our organization.
If you enjoy combining technical expertise with business partnership and want a role where your work directly impacts organizational decision-making, we'd love to meet you.

What You'll Do:
Own and Enhance HR Systems:
  • Support the day-to-day administration, configuration, and maintenance of UKG Pro and Cognos reporting solutions.
  • Help ensure system reliability, data integrity, and an exceptional user experience.
  • Participate in system upgrades, enhancements, audits, and ongoing optimization initiatives.
Solve Meaningful Business Challenges:
  • Investigate and resolve HRIS and data-related issues through our ticketing process.
  • Perform root cause analysis to identify sustainable solutions.
  • Collaborate with HR and IT partners to continuously improve system performance and business processes.
Deliver Data-Driven Insights:
  • Design, develop, and maintain reports and dashboards using IBM Cognos Analytics and SQL.
  • Create advanced queries to analyze, validate, and transform HR data.
  • Support both strategic and operational reporting that influences business decisions.
  • Provide insights and recommendations through accurate and meaningful HR analytics.
Partner with Business Leaders:
  • Work directly with HR stakeholders to understand evolving business needs.
  • Translate requirements into scalable system and reporting solutions.
  • Serve as a trusted resource for HR technology and reporting capabilities.

What Makes You Successful:
You thrive in a role that blends technical problem-solving with business collaboration. You're naturally curious, enjoy digging into data, and take pride in delivering reliable solutions that improve processes and user experiences.

Preferred Experience:
  • 3+ years supporting UKG Pro and IBM Cognos Analytics environments.
  • Experience creating and maintaining HR reports, dashboards, and data solutions.
  • Strong understanding of HR processes and the employee lifecycle.
  • Experience gathering requirements, conducting process analysis, and recommending technology solutions.
  • Background supporting system administration, troubleshooting, testing, and configuration.

Technical Skills:
  • Advanced SQL skills, including complex joins and data validation techniques.
  • Experience with HRIS reporting, data analysis, and reporting frameworks.
  • Knowledge of HR data structures, integrations, and system functionality.
  • Ability to identify trends, analyze issues, and recommend practical solutions.

Professional Skills:
  • Strong communication and relationship-building abilities.
  • Ability to explain technical concepts to non-technical audiences.
  • Excellent analytical and problem-solving capabilities.
  • Strong attention to detail and commitment to data accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.